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Pet Drugs Online Reviews

2.4 Rating 82 Reviews

33 %

of reviewers recommend Pet Drugs Online

Company Reviews

2.4

Based on 82 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Pet Drugs Online:

Orange PAYG incorporates a range of handets and tariffs across the Orange range. Includes the best selling San Francisco and benefits such as Orange Wednesdays

Visit Website

Phone:

01761 603 141

Email:

contact@petdrugsonline.co.uk

Location:

Unit 7B, Burnett Business Park, Gypsy Ln
Bristol
BS31 2ED

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Pet Drugs Online 5 star review on 9th October 2023

Pet Drugs Online 1 star review on 18th July 2023

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order my products on the 6th of Nov and they still had not arrived by the 19th Nov. As a result the ringworm has spread and is much worse. I've had to go to my vet and order another bottle of Imaverol so I can treat my horse. I've been tracking my parcel. It's is an ridiculously slow delivery service. I would imagine if people are ordering drugs they possibly need them promptly so beware if you are in a hurry for your product!!! I have order lots of things on line in the last month and average delivery is always a max 7 days....”

Posted 3 years ago

“You’d arrived dirty and chewed and the customer service team weren’t apologetic or great 👎🏻”

Posted 4 years ago

“Extremely poor customer service. Still waiting, now a month, to find out when or if they are going to stock 6kg bags of Burns lamb and rice or chicken and rice but no one bothers to keep you informed, so much for being a loyal customer for many, many years.”

Posted 4 years ago

“Poor customer service. Have been waiting a week for my order. Will not be ordering from here again”

Posted 4 years ago

“Shocking company. Shocking delivery times Won't be using these ever again.”

Posted 4 years ago

“I've ordered flea treatment for my cats. Thought it would arrive quickly. It's not arrived yet. Very frustrating. Just because the prices are appealing, doesn't mean squatt. No tracking number provided. Just bad postal practices. I will not be using this company ever again. Bad experience. Still waiting for my order to be delivered.. shocking company practices.”

Posted 4 years ago

“This has to be the worst most… This has to be the worst most fraudulent company I have ever used on the internet. I do not recommend them to any one. They advertise false promises to deliver, when they don't dispatch and definitely don't deliver on time. I will never ever use again and will certainly not recommend to anyone, I have informed trading standards of their false advertising, not even sure if they are legit. Dont promise a first class post, charge people for it and then dont send.....disgusting company. When you pay extra for fast delivery it is for the animals interest of course, animal lovers they are certainly not!!!”

Posted 4 years ago

“Dreadful company, make promises and offers they just dont have, or keep. If you want security that they are animals lovers and really have your pets best interest at heart, DO NOT USE THIS COMPANY. Make offers of fast next day deliver for medication that your loved ones really need, then dont dispatch or deliver on time. Even charge extra for next day delivery, take your money, which is really all they are after, and still dont deliver essential orders. If you want to get medication from real animal lovers that deliver when needed, pay the extra and use you own vet. This outfit if a real fraud and real let down...”

Posted 4 years ago

“First order ever placed with them for a specific and expensive dog food. After a week I had heard nothing and no delivery. However almost £50 had been deducted by them from my account. I telephoned to find out where the food was - my dog's supply was now running low. I was told there was no stock of what I had ordered. How could they have taken the money out of my account when they had no stock?!?! And not even email or telephone me to tell me?!?! I would give them zero stars if I could.”

Posted 4 years ago

“Customer service was horrible, talked at like I was stupid. They should not be allowed to sell insulin online. Leave it to a real VET because there was no care that our dog has now not got any insulin. Once I finally receive this order ("because they don't post insulin on a weekend - it does say that on the website ok!") I will not be using them ever again. Just rude! Train your staff!”

Posted 4 years ago

“Like one of the other reviews here i have to be generous and give one star because there was no zero option. My first order and it will certainly be my last one part of it was missing and no invoice present with the order. Spoke to two people at customer services who responded in exactly the same way stalling the issue and not wanting to deal with it. I'd love to know what these customers had to do to get a happy service and give a complete star rating, probably glue their lips to their arses of which i am not doing”

Posted 4 years ago

“I always order through pets at home but this time decided to try pet drugs online. After one week of contacting pet drugs online and dpd I never got my product. Both costume service didn’t help me and the answer was the same every single day “tomorrow it will be deliver” I spend 6 days contacting and after several complains they still didn’t care. Please don’t use their services, it’s just a big headache if you aren’t unlucky to have an issue you will be stuck and no solutions will be made. I prefer to spend money in transport and go to other store than rely on their terrible services.”

Posted 5 years ago

“Extremely bad customer service. There was a problem with my prescription and they never bother to contact me to inform me, I was left waiting thinking everything was fine until I called them to ask what happened to my order. The women on the phone blamed the lack of contact on a system problem & reading the reviews there seems to be a lot of system problems with this company…”

Posted 5 years ago

“Placed my order with this company for the first time. E mail my dog prescription the following day to be told 24 hours later that the recipient server did not connect. When contacted, the company said there is nothing wrong with our server. Should be my e mail address !!!! 1 star too good for them. Nil point more likely. Hopefully I will get my money back straight away or will I have to wait due to server issue !!!!”

Posted 5 years ago

“One star is too a high avrating for this company. I have never used them before and certainly won’t use them again. I ordered a large bag if dietary dog food over 2 weeks. Despite the money leaving my account the day after placing the order the product has not arrived. The tracking information says it has been dispatched. I contacted the company a week ago and was advised there had been a warehouse error and it would be dispatched immediately, This did not happen. I have asked for a refund so I can order elsewhere but don’t hold out much hope of hearing from them again.”

Posted 5 years ago

“I ordered quite a few items on prescription inc life saving heart meds that were due to run out 9 or 10 days later. I became so anxious that they hadn't even been dispatched after 4 or 5 days that i contacted them. They said there'd been an error their end - a v cold response frankly, that they would now get on with it. I became so anxious that my dog's medication was going to run out before pet drugs online sorted themselves out, that at that point I ordered the heart meds from Animed. Unbelievably exactly 2 days later my order arrived at my house - now THAT'S what I call service. It took Pet Drugs Online SIX days to even dispatch my order - which still hasn't arrived -absolutely shocking service. A nice apology from the company would have gone a long way partic after i informed them that i was very unhappy with good reason. How on earth one company (Animed) can do in two days a service that Pet Drugs Online have failed to fulfil in 7+ days is unbelievable. I shall be spending a lot of money on prescriptions for my dogs every 3 months now for the rest of their lives, and even though Animed charge a little more, they will get my money every time. The peace of mind makes it well worthwhile. Animed get 10/10, if I could've given Pet Drugs Online zero stars I would've and I so rarely give bad reviews, I just feel strongly that I don't want other people to suffer the same appalling service.”

Posted 5 years ago

“Sent cat food instead if renal.dog food. No apology. Nasty”

Posted 5 years ago

“Incompetent idiots”

Posted 5 years ago

“Poor customer service and slow to deliver even with 1st class post added. No apologies just faced with a rude attitude.”

Posted 5 years ago

“I was sent Arthriaid not by Nutriscience but by ProDen this product is wholly inferior to that of Nutriscience I shall be looking for alternatives.”

Posted 5 years ago

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Pet Drugs Online is rated 2.4 based on 82 reviews