PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.79

4.8 Rating 2,669 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,669 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Melanie Greaves

288

Anonymous

Anonymous // 01/01/2019

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“We absolutely love your products, and would not use anything else. The spray completely gets rid of any left over urine or stool smell, and our carpet/ rug smells lovely 😍 We also use the spray outside, in Bella's toiiet area and on the concrete. ( Balcony area) We totally recommend you try it out. Happy customer.”

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Posted 4 months ago

“Love the healthy habitat cleaner”

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Posted 4 months ago

“Great Service . Purchased the carpet cleaner and it works well with reducing pet odours and cleaning the carpet. The carpets now have a nice smell not the doggie smell it had.”

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Posted 4 months ago

“I highly recommend trying PetLab, our home is now smelling fresh and clean. The Laundry Liquid is excellent, our dog beds are clean and fresh, very happy customer indeed. Thank you PetLab”

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Posted 4 months ago

“I stumbled across Pet Lab when looking for a proroduct to keep my home fresh of puppy smells. I’ve used two products so far and love them. I love the mint air freshener. My next purchase will be carpet shampoo. I embrace eco friendly products”

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Posted 4 months ago

“I can’t say anything about the product because I still haven’t received it, but the support from email and phone calls is awful absolutely no customer support”

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Posted 4 months ago

Hi Jackie, I do apologise for your experience and note that this request has been handled. We do strive to get back in touch with all our customers within a 24 hour to 48 hour time frame (excluding weekends and public holidays. Thanks for your patience.

Posted 3 weeks ago

“My two dogs love their fake grass area. They use it as their go-to toilet and also for playing and sunbaking. Since I started regularly using Pet Lab's concentrated deodorant and disinfectant every 2 weeks, the urine smell has totally gone. It's a game changer!”

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Posted 4 months ago

“Absolutely fabulous products. I am using grass to train my puppy and it leaves the grass pads with no smell. The thing I am most excited about is the air freshener. Unlike most brands it has a pleasant smell and is really refreshing rather than overpowering. I will not use anything else from now on.”

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Posted 4 months ago

“Great carpet cleaner, and urine stain remover..have a syressed cat thats been spraying on carpet and drapes and am very happy with results and added bonus being free from nasty chemicals andis its safe to use around pets and my little grandchildren..”

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Posted 4 months ago

“I love the cleaning products from PetLab. No other cleaning products have removed the stains AND the smell like thier products have. Unfortunately my dog likes to pee on my bathmat, so I'm always having to wash it. The washing liquid removes the smell completely! I've used a few of Petlabs products and they are all 5-star.”

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Posted 4 months ago

“I find these products do work very happy 😊 thanks”

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Posted 4 months ago

“Unfortunately does not live up to its hype. The odour & stain remover did not get rid of the smell of fresh cat wee nor did it remove the fresh blood from our timber deck.”

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Posted 4 months ago

“I moved into a new rental and the carpets were filthy and the smell was putrid, I presume from previous animals and the toilets stunk of old urine,I do also have a rabbit and sometimes the urine smell in his hutch is intense (inside free roaming rabbit) so I thought why not try Petlab and see if this can help. Well it has removed the old urine smell in all room and my rabbit hutch is fresher for longer. Also the fresh scent last a long time. I could recommend this product to anyone struggling with animal or human urine smell/stains in their house.”

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Posted 4 months ago

“I have used this twice now and since using as directed, I have had no smell. Extremely satisfied. I would leave five stars if I had used it longer.”

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Posted 4 months ago

“The dog mats I purchased are amazing! Will definitely buy some more!”

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Posted 4 months ago

“PetLab Healthy Habitat PLUS™ is a game-changer. This cleaner not only gets rid of stains, but it also banishes the odors completely. I was so worried about my mom visiting, but now I know she's safe from any germs and bacterias thanks to this stuff. Plus, it's eco-friendly, so I feel good about using it around the house. Highly recommend!”

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Posted 4 months ago

“We have a wooden deck on top of a cement slab. Our Lab keeps toileting on there and the smell of pee is horrible when it gets hot. PetLab definitely helps with the smell (my deck now smells like candy) but sadly it hasn’t helped to deter my Lab from using it as a toileting space. However we are going to continue to work with her and love that PetLab has helped with the horrible smell!”

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Posted 4 months ago

“Great products and service. Have been using their products for 6 years now and can say honestly that we do not have that doggy smell in our home since starting using their products . We have two large spoilt dogs who sleep inside. We even use this in our car to keep it fresh and clean . Just a great If you have a carpet cleaner put a cap full in the water and your carpets will get a good clean and smell much better .”

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Posted 4 months ago

“NO I will not revise my review. Your product does not work.”

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Posted 4 months ago

Hi Anita, Thanks for your feedback, I do hope you were able to get in touch with us so we could help you with the product and how best to get optimal results. Our care team are always here to help! Take care!

Posted 3 weeks ago

“I loooove these products, they smell so nice & leave my house wee free & smelling fabulous !! Thank you so much PetLab, I will definitely be a long time customer.”

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Posted 4 months ago

PetLab is rated 4.8 based on 2,669 reviews