Petalina Ltd Reviews

Name: Petalina Ltd
Address: 55 Ashley Road, Epsom
Rating: 4.93

4.9 Rating 1,179 Reviews

99 %

of reviewers recommend Petalina Ltd

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Phone:

01372 722239

Email:

help@petalinadolls.co.uk

Location:

55 Ashley Road
Epsom
KT18 5BN

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Petalina Ltd 5 star review on 5th February 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased 2 beautiful dolls now from Petalina and have always received a great service from Cate. Sophia was the 1st Doll that I purchased for my 6 year old. She is truly a beautiful doll & so life like. The natural lines on her forehead and even a slight shimmering of in her nose. Every doll is hand finished so perhaps yours has rosy cheeks or a little pink button nose, you really do get your own unique baby doll to treasure. Jessica has also just joined our family- a wonderful beautiful doll. She has long flowing hair which can be washed, combed plated.. My 6 year daughter has not put her down since luckily obtaining her from Manor House school raffle. Jessica goes to birthday party's, out for family meals and has even spent the day at school with prep 2.... Wonderful Thank you Cate x”

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Posted 9 years ago

“Fabulous company to deal with. Very quick to receive goods. Been extremely helpful in the past. Products of good quality. Will be ordering from here again in the near future.”

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Posted 9 years ago

“I have been very pleased with my purchases and attentive customer service with Petalina! Wonderful company”

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Posted 9 years ago

“I came across this company while searching for some unusual dolls for my grand daughters Christmas gifts . There was so much to choose from , we were spoilt for choice ! Eventually my girls decided which dolls they liked , and I set about ordering to avoid the Christmas rush or delay . However ,within two days of ordering , my dolls were delivered . Not only are they gorgeous for the incredibly reasonable price ,but the boxes they came in are also beautiful , enhancing the gifts , which I know they will just love . Each box was carefully wrapped in pink tissue paper inside a sturdy box, and attention to detail meant even my receipt had a beautiful real fabric, pink spotted bow clipped to the top . To say I am impressed is an understatement . Little touches like this really make this company stand out from the rest , and I shall definitely be purchasing from them again . Thankyou Petalina .”

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Posted 9 years ago

“I ordered the Happy Birthday, Hannah doll before I left the States. It arrived at our flat in London and totally surprised my Hannah for her birthday. She's a beautiful doll.”

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Posted 9 years ago

Hello Holly, thank you so much for the review. It's lovely to hear that Hannah loves Hannah! I think this particular Gotz doll has the most amazing outfit and accessories too. Good choice. Thanks again, Cate

Posted 9 years ago

“Prompt service, thank you”

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Posted 9 years ago

Thank you so much for the review Jacqueline, and for your order. Cate

Posted 9 years ago

“Very disappointed with this pram. Didn't think it was nearly as nice in person as it looked online. The material was cheap & flimsy and the overall pram was thin plastic. Update. I was in contact with Cate from Petalina regarding the original pram & she was very helpful in giving me details of how I could return the pram hassle free & at no cost to me. The return process was very straight forward. I was refunded my money within a week once Petalina had received the pram. Cate was very helpful sending me pictures of other better quality prams they had. I eventually choose an alternative which is overall a better pram although I personally thought it was still a bit pricey. The only thing I didn't like about the pram was the instructions, they were in small print & not very clear to read or understand however, after putting 2 wheel pieces on the wrong way we got there again with the help of Cate. Couldn't fault the customer service with Petalina. Thank you.”

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Posted 9 years ago

Thank you so much for your feedback Nikki. We are no longer going to stock the pram you chose at first for all the reasons you describe, and we got there in the end with the second pram didn't we?! It was a useful exercise for me to do as well so that I understand completely how the La Nina prams are put together. I have also fed back to La Nina that the instructions are too small! Anyway, very pleased we sorted everything out and that you are pleased with the service you received. I hope your little girl loves her new pram. Thanks again, Cate.

Posted 9 years ago

“Excellent service doll was just what I was looking for. It arrived beautifully packed and in excellent time. My granddaughter wil be delighted.”

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Posted 9 years ago

“Super fast delivery. Great value for money, arrived in perfect condition. Would highly recommend. Thanks”

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Posted 9 years ago

“Excellent quality items and speedy delivery. Would definitely recommend!”

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Posted 9 years ago

“Just opened box this morning to wrap dolls for Christmas, both items stunning. Love the special touches, attention to detail and the service you provide, thank you”

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Posted 9 years ago

Hello Annette, thank you so much for your review. I don't think you can go wrong with Gotz dolls and I'm sure your little girls will love them. Thanks again for your order, Cate.

Posted 9 years ago

“I can't comment personally on the dolls (I bought one for my granddaughter in Oxford for her birthday, and have just ordered one for another granddaughter in Glasgow for Christmas) because I am on the other side of the Atlantic. But I can report that the three-year-old granddaughter is Oxford is very pleased with "Hannah" and took her to church for her first blessing on her birthday, November 22nd. The only downside was the baby bottle, an extra included, which apparently made disconcerting noises during the service! My other granddaughter 22 months) will only receive her doll on Christmas Day, but I expect she will be just as pleased. The posting service is excellent!!! Now i am about to order some clothes and accessories for the Oxford granddaughter for Christmas. An excellent site for an absent grandmother! I shall see the dolls myself in February, when my husband and myself come to the U.K. to visit the families. Rosalie Osmond”

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Posted 9 years ago

Hello Rosalie, how lovely to hear stories of your granddaughter with her new friend and a noisy baby bottle in church :D! Thank you so much for your orders, and your review. It's lovely to know we can help with your gift buying. Cate

Posted 9 years ago

“very cute doll. Will redress her as I love sewing dolls clothes and then she will be perfect.”

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Posted 9 years ago

Hello Sarah, glad you are pleased with your new doll. I love to sew dolls clothes too - wish I had more time to do so! Have a lovely time sewing away, and thank you for your order and review. Cate

Posted 9 years ago

“Petalina packaged and shipped the doll the first business day after I placed the order and emailed me tracking info. Shipping to the Pacific Northwest took a few weeks; the doll arrived in perfect condition. Even with shipping costs from the UK to the States, the total price was less than the cost of buying the doll in the States. I would definitely buy from Petalina again!”

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Posted 9 years ago

Hello Lynn, wow, I can't believe that it was cheaper to buy from us than to buy the same doll in the US, although our economy shipping is really good value which does help a lot I suppose, but I know it's not the fastest option. Thanks again for your order and thank you very much for your review. Cate

Posted 9 years ago

“Absolutely love the doll I have bought my daughter for christmas so classic and traditional for little girls and will definately shop here again”

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Posted 9 years ago

Hello Marlie, it's great to hear you are so pleased with the doll you have purchased from Petalina. Thank you again for your order, and thank you for your review. Cate

Posted 9 years ago

“Excellent, personal service. I need a doll for my daughter in a rush and they were very accommodating. She loves her Gotz doll.”

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Posted 9 years ago

Hello Suzie, it's great to hear that your daughter loves her new doll, and thank you so much for the review. It is very much appreciated. Thanks again. Cate

Posted 9 years ago

“Excellent product. Arrived exactly on time.”

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Posted 9 years ago

Thank you for the review Jennifer. We really do appreciate it. Cate

Posted 9 years ago

“I bought a We Girls doll, Veronika for my 5 year old grand-daughter, who had asked for a doll for her birthday. I wanted to get her a doll the same size as the American Girl doll she already has so that she can swap clothes and accessories between both. I did a lot of research and really liked the sound of this thoroughly European doll - a Polish brand made in Germany. The American Girl doll is made in China, I believe. The doll arrived beautifully packaged although the box was a little squashed. She is absolutely gorgeous and moves in quite a realistic way. I would recommend Petalina to anyone.”

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Posted 9 years ago

Thank you very much for the review Janet. It's great to hear that you are pleased with your WeGirls Veronica. They are lovely to pose aren't they? Sorry to hear that her box was a little squashed. Was it the outer box that was squashed causing the damage? WeGirls are working on the design of their doll boxes as they aren't very sturdy and we should hopefully see an improvement in a new design next year. Thanks again for your order. Cate

Posted 9 years ago

“Absolutely fantastic service - plus extremely excellent speed of delivery - arrived the next day - the doll is just too cute and the presentation packaging is lovely - good enough to wrap. As a gift as it is - plus the price is very competitive - i would recommend to anyone”

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Posted 9 years ago

Thanks very much for the review Elaine. It's great to hear that the team at the RBLI are doing so well with their wrapping and shipping of our lovely products. Thanks again for your order. Cate

Posted 9 years ago

“Lovely items - everything arrived very quickly and beautifully packaged. Thank you so much!”

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Posted 9 years ago

Hello Diane, thank you so much for taking the time to review Petalina. We really do appreciate it! And it sounds that the whole purchase has gone well for you too which is great. Thanks again, Cate

Posted 9 years ago

Petalina Ltd is rated 4.9 based on 1,179 reviews