Petalina Ltd Reviews

Name: Petalina Ltd
Address: 55 Ashley Road, Epsom
Rating: 4.93

4.9 Rating 1,179 Reviews

99 %

of reviewers recommend Petalina Ltd

Company Reviews

Questions

Visit Website

Phone:

01372 722239

Email:

help@petalinadolls.co.uk

Location:

55 Ashley Road
Epsom
KT18 5BN

Write Your review

Tell us how Petalina Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Petalina Ltd 5 star review on 5th February 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good selection of proper dolls, quick and efficient service. Five stars! Thank you.”

Helpful Report

Posted 9 years ago

Hello Sue. Thank you ever so much for your review of Petalina - it really helps others decide whether to risk ordering or not so it is much appreciated. Wishing you a lovely Christmas! Cate

Posted 9 years ago

“Good service and prompt delivery - thank you”

Helpful Report

Posted 9 years ago

Thanks so much Roseanna for your review. We really do appreciate it. Have a lovely Christmas! Cate

Posted 9 years ago

“What can I say.... easy to order, stock available and with me in just a few days. Excellent.”

Helpful Report

Posted 9 years ago

Hello Sally, that's great to hear that your shopping experience with Petalina has gone well. I hope the little recipients love everything too. Thanks again, Cate

Posted 9 years ago

“lovely little dolly, and it came beautifully packaged, so much so, that i did not re wrap to give to Jenny on her first birthday. She loved the pretty bow too.”

Helpful Report

Posted 9 years ago

Hello Susan, thank you so much for the review. Clearly our warehouse team are doing a great job of wrapping the products! I hope your little girl loved the contents of the parcel too. Thanks again for your order. Cate

Posted 9 years ago

“Brilliant, quick service. Very happy mummy; very happy little girls!”

Helpful Report

Posted 9 years ago

Hello Sarah, that's great to hear that everyone is happy because that is what Petalina is all about! Dolls have that effect don't they? Thanks so much for the review. Cate

Posted 9 years ago

“Thoroughly pleased with the doll I purchased for my granddaughter and the clothes as well. Both came very quickly and were well packaged. So thank you very much”

Helpful Report

Posted 9 years ago

Hello Joanna, thank you very much for taking the time to review Petalina. We really appreciate it, and thanks again for your order. Cate

Posted 9 years ago

“Excellent customer service by Petalina - thoughtful and helpful response to my initial enquiry, followed by fast delivery of well packaged goods (with pretty extras, very girlie). All items I have purchased have been excellent quality and good value. The website is brilliant - i love the blog and articles about dolls by Cate - interesting, honest and fun. The dolls and products are very well described and photographed. Certainly the best doll-related company I have found.”

Helpful Report

Posted 9 years ago

Thank you very much for your review Anna, it's lovely to hear that we have a happy customer who enjoys our website and blog posts too. Thanks again for your order, Cate

Posted 9 years ago

“Beautiful doll which will be much loved for ever xx”

Helpful Report

Posted 9 years ago

Thanks very much for the review Anne. Emily is a beautiful doll and she'll look lovely in her school uniform. Thanks again for your order, Cate

Posted 9 years ago

“We are just thrilled with the prompt delivery and quality of the Gotz Anna doll and horse! I had spent a lot of time trying to find ANY doll of this quality here in the U.S., much less one with a horse But the personal help in answering my questions - via email - really made up my mind to purchase from Petalina. The doll and horse made it to Alaska from England in good time and they both look absolutely fantastic and of good quality. We can hardly wait to see our granddaughter's face when she opens them on Christmas. Thank you Petalina!”

Helpful Report

Posted 9 years ago

Thank you so much for your review Jill. We really do appreciate it. It's also great to hear that our economy shipping has once again been quick to deliver and for such a good price. I wish I could see your granddaughter's face too when she opens up her present and spends the day galloping her doll around..... lovely. Thanks again for your order, Cate

Posted 9 years ago

“Cate at Petalina is wonderful! I changed my order numerous times, and she was understanding, patient and gracious. My order was shipped quickly, made it to the US in perfect condition, and was exactly what I expected.”

Helpful Report

Posted 9 years ago

Hello Robin, thank you so much for your review. I love helping customers make their choices, so changing your mind is really not a problem at all. Very pleased to hear that your order arrived quickly to the US, using our economy shipping, and that you are pleased with it. Thanks again, Cate.

Posted 9 years ago

“Very good service and advice. Very effiecent delivery time..”

Helpful Report

Posted 9 years ago

Hello Brian, thank you so much for your review. We really do appreciate it! Cate

Posted 9 years ago

“Excellent customer service. Great products and quick response and delivery. Will definately be ordering again.”

Helpful Report

Posted 9 years ago

Hello Maria, thank you so much for the review. It really helps other customers trust us as a company so we are very grateful to you. Thanks again for your order. Cate

Posted 9 years ago

“Excellent service, from start to finish. Doll came well packaged, in perfect condition. My little girl is going to be absolutely thrilled on Christmas morning.”

Helpful Report

Posted 9 years ago

Hello Kelsey, thank you so much for taking the time to review Petalina. we really do appreciate it. I wish I could see her face on Christmas Day too - happy girls playing with dolls is what Petalina is all about. Thanks again, Cate

Posted 9 years ago

“Beautiful doll. Beautifully made. My 4 year old daughter fell in love with Jesica as soon as she saw her”

Helpful Report

Posted 9 years ago

Hello Anne-Marie, thank you so much for your review. I'm not surprised your daughter fell in love with Jessica though as I agree, she is such a lovely doll. Hopefully they will be friends for years to come. Thanks again for your order, Cate.

Posted 9 years ago

“I love this shop. After looking all over in the U.S. , where I live (and I looked hard, believe me, because I didn't want to pay overseas shipping!)---and also looking at at other stores in Europe--I couldn't find anywhere else as reasonably priced as Petalina! Even the shipping wasn't too bad. I especially appreciated the wealth of information about each item on the website--much more detailed and thorough than at any of the other stores I looked at. It really helped me make a good decision on which doll I wanted to purchase. And to top it all off, shipping was fast and the doll arrived beautifully packaged with pink tissue paper and a ribbon. Thanks for a great experience.”

Helpful Report

Posted 9 years ago

Thank you so much for your review Marilyn. It's good to hear that all of our efforts to provide lots of pictures and information is helpful, and that shipping was fast using our economy shipping too! Thank you for your custom. Cate

Posted 9 years ago

“This company is professional, courteous and fast - if there is any delay, I receive an e-mail and I am always notified when my parcel has been sent. It is a pleasure to purchase from Petalina UK..... I have purchased from America previously and many times although the service is almost similar...often the goods are inferior to the representations on the web. Petalina will never let you down and the products displayed on their web...do no disappoint when they arrive. Often when I use other web sites what you get.....is not always as good as what is diplayed ...Petalina is always my first choice! I cannot speak more highly... I am in Australia....and I am amazed at their fast delivery.”

Helpful Report

Posted 9 years ago

Hello Sandra, thank you so much for your review. Your loyalty to Petalina is very much appreciated - it is always a pleasure to help you. It's great to hear that shipping is so fast considering it is our economy service. I'm amazed how much we can send for the price! Thank you again. Cate

Posted 9 years ago

“Great website & customer service. Gorgeous doll & accessories”

Helpful Report

Posted 9 years ago

Thank you so much for your review Stephanie. We really appreciate it. Cate

Posted 9 years ago

“Very easy online shopping very beautifully made doll and extra fast delivery. I will have one very happy little girl on Christmas Day. Thank you. X”

Helpful Report

Posted 9 years ago

Hello Kirsty, thank you so much for your review of your experience at Petalina. I wish I could see her little face on Christmas Day too - it's what we are here for. Thanks again, Cate

Posted 9 years ago

“I ordered and I received my pram very quickly. It was wrapped very well with a beautiful little business card with a bow (very sweet). I would definitely recommend Petalina!”

Helpful Report

Posted 9 years ago

Thanks so much for the review Anne-Marie. We really do appreciate it! Cate

Posted 9 years ago

“We had our doll slivered very quickly and she looks lovely. Can't wait for Christmas Day to see my granddaughters face.”

Helpful Report

Posted 9 years ago

Petalina Ltd is rated 4.9 based on 1,179 reviews