“The fact that I travel to Motherwell to buy my cars from Peter vardy, rather than deal with at least four more local Vauxhall dealers probably says it all.”
“Overall I was happy with the service. The main issue was that the car was not delivered on the expected date and was almost 3 weeks later than expected.”
“I was assisted by Colin and Jill at the Edinburgh East Vauxhall showroom. Both were very professional, friendly and knowledgeable. They made getting my new car easy. Thanks!”
“Very pleased with our new car, but disappointed with all the delays in delivery. We do appreciate the fault appears to have been with the supply from Vauxhall rather than the Peter Vardy garage.”
“Had a great experience at Peters compared to other car showrooms in the past, would definitely go back when it's time to buy again and so would mystery husband”
“I was very happy overall however I was told all marks would be covered up including hub caps and when I came to collect car there were a cpl marks missed and hub cap hadn't been touched. When questioned it I was told hub cap couldn't be done because it would have been different colour. I also payed extra for corsa car mats and these weren't in. I noticed when I got home so had to make an extra trip back down to collect.”
“I thought Chris the salesman was very good at his job although a little pushy at times to get the sale completed, probably what they are trained to do, I would also say that Peter Vardy lacks the personnel touch with customers compared to another Range Rover dealer, when my business partner bought his Range Rover from another dealer in England they couldn't be more helpful, including setting up his emergency call system etc. Free of charge, I was told it was quite expensive to do, I think we was there for about 2 hours going over everything
To be fair to Chris though he has told me to call him or come in past any time if I need further assistance”
“The salesman was polite and courteous when were in touch with him. Had an issue with the car once I had seen it as the car that had been advertised, or should I say the spec and the pictures of the car I put the deposit on didn't then match the actual car when it was delivered to view. Having agreed a price prior to this based on the asking price from Peter Vardy I was disappointed to say the least. This was a bad error from whoever placed this car /details on the website. I was given two years free servicing as compensation for the lack of built in sat nav and Navi 900 system. This was welcomed and I did in the end buy the car. However, we felt that the handover to us on the day we picked the car up was rushed once we had signed all of the documentation. I then found it time consuming and sometimes difficult to work out how to change the settings within the car. Also on the purchase sheet it stated that there had been £60 worth of diesel put into the car. This should have meant that the fuel tank was at least three quarters full but in fact it was just over half full. I had to phone the branch to ask about my Network Q 12 month assist package that I was told that I had with the car and it was only at this point that I was told that this should be sent to me over the next couple of weeks (to date I have received nothing). At the point of sale with the salesman I was told that as I had taken out the Platinum Protect cover that I would get a bottle of this to apply to areas of my car as was required and that this would be given to me on the day I picked the car up. On the day I picked the car up I forgot to ask about this and haven't received this either to date. Prior to picking up the salesman told me there was an issue with the tyre pressure monitoring which would be sorted prior to me picking the car up. One day after I picked the car up a warning light appeared on the dash informing me of tyre pressure issues. This then leads me to believe that this wasn't addressed prior to me picking up the car. I therefore had to book it in to the service section to get sorted out which meant I had to go into work late and get a lift back to Kirkcaldy to pick up the car once sorted.
I would therefore be grateful if these issues could be dealt with as soon as possible. To end on a more positive note I am extremely happy with the car and enjoy driving it.”
“The reason for not hitting excellent is due to how busy the dealership is and the people I wished to speak with on the telephone, were dealing with other people on the premises.”
“I am really delighted with the car - however as fed back on previous online feedback request, the immediate post transaction communications were slow and incomplete. I transferred £25k to the Peter Vardy account over a week ago and have still not recieved confirmation of reciept. I assume that since I have collected the car that the funding has been recieved and all is well - however it would have been courtesy to be informed.
I have followed up also regarding MOT as my car is just over 3 years old. I assume it has been MOTd hiowever there was no evidence of this in the paperwork - I need to know when the current MOT expires in order to schedule renewal. This item remains open.
I am hoping that after sales service is at least on a level of BMW, Lexus and Mercedes where I have had positive expreineces in the past.”
“Initial visits to garage were unsuccessful to view car as there never seemed to be anyone around to help me. Once I was allocate a salesman (Gary Mcleish), he proved to be very helpful and assisted me very well in the process through from test drive, trade in value discussion and handover.”
“Reece & fiona both deserve a 10/10.couldn't fault them.really helpful.a couple of problems though.ordered a grey car but got a black car.I never made an issue because I needed a car as my old car had been picked up that morning and I didn't want to ask anyone to traipse all the way up to motherwell with me again.I also wasn't told that the 1st payment would be considerably bigger than the other payments”
“I was greeted on the forecourt by Stuart Cobb, (dalgety bay) he was lovely and polite, he did not intrude or come over as pushy, he made me feel very welcome and was forthcoming and very friendly. His time and patience with me was very good he was very knowledgeable and, he explained everything very well to me and kept me informed at all times. Stuart Cobb is great asset to the Peter vardy team, if I was unable to speak to Stuart for any reason the rest of the team were fantastic I would definitely recommend the team in Dalgety bay and Peter Vardy in the future. The coffee was lush. ????”
