“The cars that we had booked an appointment to see ,and had our appointment confirmed twice for were not on site.
Staff tried hard to rectify the situation but overall the experience was unsatisfactory”
“the recent purchase of a £76k used car from you has been handled very poorly, the issue is on-going............... I'd happily take a call to explain on 07831 141933”
“bought our 4th vauxhall the second from the perth branch & was a disaster from the start,we looked at a astra gtc online & saw one that we liked & although the price was a bit over our budget we decided to call the branch & spoke to the sales manager who offered the car at an affordable price & offered us a free years warranty so we agreed for the car to be picked up the following tuesday.we travelled 100 miles & was greeted at the garage by the salesman who was pleasant & said if we have a coffee he will put some fuel in & also tax the car,as he pulled away we saw it wasnt the car that we looked at online when he returned i complained and the manager came out to say it was just a library photo & therefore it was the car being offered even though the wheels were totally different,we agreed to take the car with a free service then we noticed the 2 front tyres were barely legal so after some arguing & us getting ready to walk they agreed to replace the tyres but with no service we agreed after all we didnt want to travel back another 100 miles without the car.we took the car home & cant fault the car but it all kicked off on returning home,it turned out they had not given me the years warranty offered at the start as theyre excuse was they had to remove to get the price down,my argument was i should have been informed at time of purchase so were not happy & the sales manager coudnt have cared less.after all that they didnt send off my v5 from either my new car or my tradein which meant a speeding ticket on my old car even though they had sold it 4 weeks prior to the ticket glad i had contacted the dvla & it was cancelled so all in all a shambolic state of affairs.my next car if a vauxhall will be purchased in the motherwell branch but will not touch perth ever again not even with a barge pole.”
“Not told enough about interest rates got told I got a blended rate at 6.5 percent thought it was for 4460 pounds but it was for 10460 pounds then got told normal rates are 11per cent which is very high told salesman I could have got a bank loan from Clydesdale for 10460 pounds at 3,7 per cent he said that's a personal loan I said yes a personal loan for a car when I bought the car shook hands on the deal for a full tank of diesel was only about a quarter full tank was up to Peter Vardy with my v5 documents with my wife and she says she seen somebody get a new car and was presented with a bottle of wine and a box of chocolates she said where was yours im still waiting”
“After the initial purchase, which went very well, all the follow up experience did not fill us with confidence. Our appointment for 4pm to pick up our new car, did not happen till 4.30pm, excuse was ,she was not made aware we were waiting, either she or the receptionist got their wires crossed.. Our appointment for 4pm was to allow us to be out of the city before it got to busy.
Phoned to get our registration plates sent out. 10 days later had to phone again ,TWICE! Customer service ???”
“Initial process very smooth and friendly. Could not do enough for me in securing my business, however, once I picked my new car up the service went downhill. Was promised a courtesy callback within 48 hours, but this has never materialised. Also believe that £20 of fuel promised in car was not there and had to return car within 2 days to have a fault recitified, all at my own expense and time. Also promised on original deal a £500 fuel allowance but this never happened! Was told that this particular deal had expired the day before. Have logged complaint with Peter Vardys head office in Glasgow, still awaiting response. Very dissatisfied with overall service.”
“Aftercare service non existant . Still waiting on rubber mats 2 weeks after purchase. These of which i have paid for and have been making several phone calls about and still getting nowhere. Not happy with company and care.”
“Worst car buying experience ever! our sales mans product knowledge was extremely poor and as a result he ended up ordering a different colour of car from the colour actually requested (I liked let it be blue and he actually ordered pump up the blue). Had he not been looking at the brochure in order to buy the same car for his other half he wouldn't have realised his mistake and I would have turned up at the garage to pick up my car expecting light blue and getting the dark blue.
Also, the car which was test driven had a body coloured dash strip which I really really liked and was under the impression would come with my car as I wasn't told otherwise, again due to the lack of product knowledge this wasn't the case as it was actually an optional extra.
when it came to arranging to pick the car up we found that the dedicated handover service actually limited the opportunities to do so due to them finishing at 1pm on a Saturday.
although the sales man did his best to smooth things over with 1 free service and half a tank of fuel, what should have been a great 1st new car experience had already been totally ruined and this is my reason for not being able to recommend peter vardy to friends or family.”
“Last year at Peter Vardy Perth I purchased a corsa. 2 miles down the road the ABS went and I had to get recovery to take the car straight back to the garage. I nearly got killed because this happened on the entrance of a slip road onto a motorway from a carriageway! This year, a few weeks ago I purchased yet again another corsa from Peter Vardy Perth. One of the main things I was looking for was low mileage and I was advised the car had 39,000 miles, so I put down £100 deposit for the car and was told I could collect my new car on the Tuesday. Tuesday came and I got a phone call in the morning from Peter Vardy to advise that they had just noticed the car actually has 69,000 miles. Understandably I was disappointed and no longer wanted the car. I stay around 40 miles away from this showroom and in order to get my deposit back I have been advised I have to travel back to Perth to get this, so furthermore resulting in more wasted time and money.”
“Unfortunately our overall experience was not positive although Dane McGregor did try to save it at the end. Which is why I gave it any stars. We had no communication to advise us what was happening with the car - we had to call constantly, leaving messages with no one replying to them. We weren't happy at all with how it went.”
“The car was cleaned 3 times and is still dirty and salesman which sold as this car was not professional and liar. I never ever recommended this company!!!”
“I still don't have my car after 18 weeks of waiting. Was on.my way up to collect it last week and while on the motorway I got a phone call to say I wouldn't be getting my car today as there was a problem taxing it. Still no word when I'm getting it. We keep being told we will keep you informed but it has been us that has had to phone be to see what was happening.”
“Problem with the registering of my car resulted in a 2 week delay in the car registration being sorted out. (Due to new registration number I delayed this by another week. ) I was given a loaned car during this time by the dealership. Too many different stories given by different people on the reason for the error and the time frame of the error. Disappointed that updates had to be initiated from me and not provided automatically ( began to feel you had my money and didn't care) by the dealership. I know the car market in Aberdeen is struggling I would have expected a better service from the dealer in the current climate, a free key chain and a chance to visit the manufacturing plant was a poor substitute for the delay.
Customer Service school should be given to all members of staff.”
“I decided on a corsa sting with PVR package, when I went to pick the car up it was the standard version with white stripes, alloys and wing mirrors which I had said I didn't want.
The lady who did the car hand over didn't show me how to work anything inside the car leaving me clueless. The car had no mats or screenwash in it and the lady who did the handover simply drove it into the car park and dumped it in the middle of the road. A friend of mine recently went to purchase her corsa from the same dealership and spoke highly of the service leaving me wondering why each customer isn't treated the same? I asked to speak to the manager who was very kind but said I would have to pay an extra £500 to get the alloys and wing mirrors re-sprayed. He then went on to speak to the sales man I had dealt with who assured him I had in fact ordered the PVR package. A week later I still haven't received the car I wanted and have been given a courtesy car until it's ready. The past few weeks have been extremely stressful, I have a busy job as a nurse and having to go back and forth to the dealership has added more stress.
Overall my experience with Peter Vardy has not been a good one.”
“Unsure to why I have received this as have made no purchase with Peter vardy, as after selling previous car, insuring new car etc I was then told upon going to pick car up that the finance company aren't going to pay out!!!”
“I purchased a 2011 21K Miles XKR from P.V. Jaguar. on my way to Glasgow heading off on holiday. Came back and dropped into the dealer as they told me my new car was ready and looking good. Well no it was not, the passenger side was covered in scratches. They then made me wait an additional day until the scratches were buffed out. Picked up the car a day late, and took it home on a pretty wet day. Noted on the way that the brakes were pretty spongy. Once home the weather cleared up and I gave the car a good wash, noted on the bottom of the drivers door that it was corroded and bubbling from the edge up the face of the door approx 2cm2. They took the car away and drove it to the dealership approx 60 miles. All remedial works were completed over a two week period, however what happened to the 165 point vehicle check. This was disappointing, especially being a brand such as Jaguar. It really should have been checked over thoroughly before this car was handed over to me, rather than have a customer mucked about. This must cost P.V time and money needlessly as well as frustration for customers.”
“Poor customer service due to a lack of attention to detail, responding to specify questions, managing expectations, accuracy with figures, vehicle preparation, etc.
Otherwise a very good garage and previous sales service was excellent.”
“Previously when picking up a car the experience is great - car looks immaculate with everything as agreed. Sadly this experience could not be further from that.
Car was supposed to have had the protection coatings applied internally and externally and if they had been it didn't show - car was grubby on the inside with dirt in the central cup holders and sticky marks on the high gloss centre console - mats and boot liner promised were not in car. When pointed out manager was apologetic and took steps to rectify which was good. Car also had some scratches which were agreed would be fixed so car is due back in to get this and treatments carried out.
I have to say that the team have taken steps to put things right which is good but it definitely took the special gloss off of picking up a new car
Hopefully the service moving forward is better”
“In fact I am expressing my whole experience as a Poor rate in here, however the process of purchase and the way that Peter Vardy acted as a Range Rover dealer was good and satisfactory. The car itself was horrible. Seems there was a factory fault And that car had a boot problem and didnot close properly which in few days caused us to lose nearly £10000 of stuffs and all our ID documents on a London trip where thieves easily opened it when parked. They took everything and walked away in few minutes.
All in all, it was our most unpleasant memory of a car.
Regards
Hassan”
