“I have bought a second had car from Kirkcaldy Peter Vardy , I personally would not recommend them, there only interested in the sales. Communication is very bad. I was also ask not to put a review by the sales person Ie Scott Brown. Due to the service. Now I will leave it up to you what you would like to do.”
“Was happy with first person dealing with me but thru sale he was on holiday and felt I wasn't taken care of well and everything was rushed to get sale done and a few things weren't done properly”
“When I phoned to arrange a test drive I was told all would be ready for my arrival in 90 minutes time. When I arrived the vehicle wasn't even on site and it took a while, and a drive out, to get the vehicle.
I was offered the choice of having the decals remain on the defender or removed if I would prefer. I made the choice of having them removed to be told that a 'boss' had decided that removal wasn't an option now. I then informed the sales person that I wouldn't be purchasing and instead of coming in on the arranged date to pick up my vehicle I'd be in to get back my deposit. Lo and behold the 'boss' then decided that the decals could be removed.
On the day that was arranged for me to come in and pick up the vehicle none of the information that I'd gone through previously was available...including what time I'd be in to pick up the Defender. All three pieces of paper - the receipt, the warranty and the vehicle order - had the same or correct address on. This was after I'd spent 20 minutes when originally in the showroom trying to get the 'system' to recognise my correct address.
After I was given the keys and told that all the vehicle hand books, service book and winch documentation was in the glove box, it wasn't. I had to go back into the showroom and ask again for them to be told that they must be in a locked desk draw and that they would be posted on to me...I'm still waiting.
Would I recommend this service? Would you? £25,000 to be told that all the vehicle documentation must be in a locked draw is one thing. First class post should have that paperwork with me in a couple of days so after one week and week and counting...is another matter entirely.”
“After care service really poor, salesman full of lies. I was asked to give document for my car which I did still waiting for my documents for my new car. All Peter Vardy care about is getting your money. That's it would not recommend.”
“Very poor follow up once the deal had been struck against a brand new vehicle.
It took 11 (ELEVEN) months and continual badgering to receive the PIN Code for the radio and immobiliser plus the key number - neither of which were with the vehicle upon delivery.
Next issue was when it came to change the tyres - a small kit containing removed wheel studs plus the special unlocking socket for the locking wheel nuts was delivered with the car - upon removing the black plastic caps from the studs there was no evidence of a locking wheel nut on either wheel!
Despite personally calling at the (Vauxhall) garage from where the vehicle was purchased, making on-line contact via email and then an on-line live chat in an attempt to resolve this issue I am no nearer to reaching any resolution”
“Arrived to collect my car (13th May) to find it had been damaged by staff and required a replacement rear trim that houses the rear parking sensors. Advised that it would take 5 days for the new unit to arrive and would be collected and fixed within a week. I was not concerned as was only minor cosmetic damage and did not effect driving of the car. After a few "random" calls/voicemails - "we might be able to get it fixed in a couple of days" to arranging a pick up yesterday only to not show up or call with an explanation it has now finally been fixed - 9th June - a little longer than a week! Appears to be that the sale is the only thing that matters to Peter Vardy - after sales is poor.... bordering on non-existent.”
“Peter Vardy are offering a minimum of £1000 part exchange as advertised on their web site and the news papers with no mention of restrictions. However when you go into the showroom and ask for a the minimum £1000 part ex they they tell you it depends on the age of the car on a sliding scale down to £250 for anything over 10 years old.
They are also advertising in addition to the minimum £1000 part ex cash back instead but nothing was mentioned in the show room about this.
In addition the paper is offering free servicing but this was not offered in the showroom instead I could buy a service package.
What they offer in the local papers and on their webpage and what they offer in the show room don't match.
Disappointing experience on purchasing a car for my daughter.”
“The process of purchasing the car was excellent and the salesman was extremely helpful. Unfortunately the service we received when collecting the car ruined the the overall experience.
This is the most expensive car we've ever purchased and we were promised that the car would be like new when we picked it up, unfortunately this was far from the case. We had paid extra for the car to have the 'Scotchguard' treatment administered as we have children, on initial inspection it was pretty obvious the car had not been cleaned properly the seats had various stains that had not been cleaned, the carpets required hoovering and their were remnants of food in the sills. When we picked this up the staff could not apologise enough, and said they would sort it, admittedly the car was re cleaned within a couple of hours. But it raised a number of doubts in our minds firstly this is not the service we were promised also how could you Scotchguard a seat or carpet that had not been cleaned, this service alone was an extra £250. The whole experience left us with an empty feeling and a overall feeling of disappointment on what should have been a great day for us and the kids. We have since had the car looked at by an independent car Valeting company and they have expressed doubt that the car has been scotchguarded, this should have also included a treatment to the outside of the car to protect the paintwork and they have stated if this has been done it has been done very poorly. We have now booked this company to remedy these issues for us as I have little confidence that the dealership will sort it correctly a second time, this is at a cost of almost £200 again, but I suppose they do say you live and learn.
I did not intend to write a review of the service, but this review was requested by the dealer so I have written it.
Would I recommend Peter Vardy? I would have to say after this experience I would not, but our experience could have been a one off, but the review is an honest statement of our experience.”
“First impressions were good, was greeted when coming into the yard, and salesman was great
However once I signed the deal it went downhill
i tried contacting the salesman only to be told he had left the company (2 days after signing the deal)
Once I got the car in my possession with great difficulty It had problems days later.
It's on for work which could end up being endless.
Starting to have big regrets.
Really hope they can redeem themselves with their services in the near future.”
“The salesmen and handover team are all very plessent and good at their jobs.
When I went to pick up my car it was not in the condition I was promised it to be in. There was a number of dents and scratches in the car.
There was no service book with the car and the valet hadn't been done. When I looked inside the car I found a sock in the boot and under the back seats it was covered in crums. The car also smelt of wet dog. When I was traveling home one of the wheel trims came off and the other three were all lose.
When opening the passanager door the inside light does not work either.
I feel embarrassed to drive the car as there is so much wrong with it. This is my very first car and a 21st birthday present, this was meant to be something special but I just feel mugged off by it all.”
“Recently purchased my second vauxhaul for peter vardy perth (first one motherwell branch) from start to finish I had 4 different sales people an not one of them had a clue what the other was doin. Very poor communication! I was advised on the 14 of march the millage on the car I was purchasing was 2234 although when I picked car up I noticed it was infact 43000+! Someone must have driven the car a hell of a lot between 14th and 21st of march! I got 5 days complimentary insurance, well someone else did! It wasnt untill I got home (elgin) I realised everything was in someone elses name! By the time I noticed it was to late to phone, they will hear me this morning thats for sure! Peter vardy are very pushy and persuasive to make a sale and will say and do almost anythin to get that sale, I was promised all these exras and £1000 off the price but with the extras I actually spent more with he money off than what I would before that. I also never recieved any MOT certificate.when I was given the keys to the car, I was told nothing about it, wasnt told what any the buttons or extra controls were for. I was just given the keys and sent away. Also asked for help fitting my daughtes car seat but no one had a clue how to do this. You would think at least one person at a car dealership think this would know how to do this! Over all not happy! Couldnt fault motherwell branch but the perth one is awfull!”
“Took over 3 hours to get my new vehicle when I was told no more than 1 hour. As a result I missed my work. I was not advised that payment would blubber made on my old px vehicle straight away and as a result I have had to make the next payment on a car I don't even own anymore. Car was not prepared properly as it had no fuel and the tyre were not inflated correctly. The fuel was rectified but the tyres were not as I had run out of time and patience by that point.”
“Incompetent sales person,still awaiting for the £100.00 check for a bald tyre on the vehicle that I purchased(oe13dwl).citroen grand Picasso.
Waited two hours due to wrong information put on to the computer,sales person not knowing ant thing as to the vehicles spare wheel or puncture repair kit (had to wait three days for the kit).
Very poor service.”
“After buying a car and taking it home from peter vardy in seafeild road in Edinburgh, i noticed a huge chip in the windscreen, drivers door lock modulator broken and 2 slices in the sidewall in 2 diferent tyres without ANY advisories on the MOT. Anyway contacted them about these faults and was asked to fix windscreen and they would reimburse me, 2 weeks still waiting. I was then asked to take the car into the dalgety bay branch, which i did and i must say the guys there were sound and i had to take a day off work. Anyway the repairs have not been done yet and iwas told that the guys in seafeild road have not ok'd the work needing done. Everytime i phone i get fobbed off. The car will be back in the forecourt by wednesday!”
“Perth, Vauxhall
No issues with Sales team - I was treated well and am happy with the deal achieved.
Preparation of the car prior to collection and after sales support could have been better.
Car was nice and shiny BUT green mould on window rubbers could have been treated. The date and time on the clock was way out and I found a supermarket receipt from Bolton dated 2013 under front seat.
You sent me down the road facing a 1 hr drive with no spare wheel or inflation kit - WHICH IS WHY MY OVERALL RATING IS POOR. I've heard nothing since about the promised inflation kit. I don't need it now because I've bought a spare - but you don't know that !
Finally got the MOT certificate 2 weeks after collecting the car and after 2 attempts to chase it up.”
“I bought a new Vauxhall Mereva .The salesman was first class we picked the car up after midnight 1st of March we drove home about six miles from the garage when I parked the car I noticed it was leaking diesel there was fumes coming of the exhaust whith the fuel hitting it .PETER VARDY doesn't open on a Sunday so we had new car and couldn't drive it when lifting bonet to take a look the top engine cover was not in place the fuel was coming from no 4 injector leak off elbow,also rear number plate was on with one bolt never again will I pick a car up in the dark.Took the car back on the 3rd of March got the sales man who apologiesd the service guy came to the car I told him and showed him the faults all he said was to the salesman I am not touch it until I get a job card no apology it was like I was invisible .I have took a service plan out on the car but don't no if it's a good idea.”
“My thoughts are you only wanted to make as much money out of me as possible . Had to fight just for free car mats and then when i pick the car up the old Mats are still in the car . Next I have to wait 20 min for you to find a set which was for standard Astra not a vxr .”
“most of the people i met were pleasent enough but the sales man didn't listen to what i wanted i requested to upgrade my car to a 5 door (same model and spec) around about the same money as i was paying but he offered me a car (different model and spec) well out of my price range when i said i couldn't afford it he then offered me a 3 door car (again a different model and spec) for around about the same as i was paying , the whole point of me asking for a change was to get a 5 door i told him i would speak it over with my wife and when i called him back to say sorry i wasn't going to carry on with the deal , he then offered me a 5 door car (same model and spec as i had the one i had asked for when i first arrived) for around about the same as i was paying. i took up this offer but couldn't work out why it had taken him so long to offer me this deal, was he trying to pressure me into a more expensive car i don't know but it spoiled what should have been a nice experience. this suprised me as i have dealt with Peter Vardy before and the service was brilliant. maybe just an off day for your sales staff .”
“No one seemed to be in charge of the sale. I was contacted several times and left messages on my answer machine by different people concerning different things. When I called back no one new the reason for the calls and worse on two occasions I was told they would phone back in five minutes and no one ever did. I found the experience very frustrating. In the end I got my van on time and everything done as requested but still frustrating.”
“Our Sales Person, Mark was terrible. I had to phone him several times for an update.
he did not fulfil any commitments.
Overall I don't think I will use Peter Hardy again”
