“We recently purchased a used 64 plate Mokka with around 4000 miles on the clock. We initially voiced concerns that the car had obviously been previously owned by a smoker and that there was some staining to areas on the headlining, trim and the sun visors of the car. We were assured that the smell would be eradicated by the use of "smoke bombs" and that the valeters would be able to remove all the marks. Happy with these assurances we decided to proceed with the purchase of the vehicle.
You can imagine our disappointment on the day of the handover when we came to find that the marks on the headlining, trim and on the visors appeared not even to have been touched and that the smell of smoke was still very strong. The latter was something that we had expressed considerable concerns about due to the fact that we have a 7 month old son who will frequently be in the car. This was extremely disappointing but this was nothing compared to my husband walking around the vehicle to discover that one panel had been damaged (it had previously had no damage to it when we went to see the vehicle and agreed to purchase it). The damage to the rear panel was so bad that the scuffed area had completely taken off the clear coat, the paint itself and was exposing the black undercoat of the panel. The sales person dealing with the handover, Marlou, stated that the sales person from whom we'd purchased the vehicle (Gilly) had said that there had been damage while the car had been in their care and had asked her to relay this information to us. However it took my husband pouting it out before this information was shared. We then inspected the vehicle to find a reasonable sized scratch on the driver's side passenger door and an area of the door trim which had been dented and chipped to the extent that the black window trim had come away, the paint below had been chipped off and the bare metal was now exposed. We jointly shared our dissatisfaction and we're given assurances that repairs would be carried out and the interior sorted as promised. We were told that someone would call us to get the car in for repairs in the coming day or two. We have now had the car for a week and have had no phone call. My husband phoned the dealership yesterday to ask to speak with a Customer Sales Manager. He was instead referred to Marlou but was told that she was unavailable as she was currently doing a handover and that she would return his call when she was finished with it. That was at midday yesterday and, by the close of business the following day, that call still has not been received.
We are extremely disappointed with the total lack of concern demonstrated by Peter Vardy Aberdeen and their complete failure to demonstrate any level of customer care or make good on promises made.
My husband previously had 2 alloys of his Astra J VXR damaged by the branch, an unsatisfactory refurb which later had to result in the alloys being replaced entirely. This process took many weeks to resolve and he was promised compensation for the mishandling of his car and for the extent poor service that he received. Our combined experiences would make it impossible for us to speak in anything but negative terms of the dealership.”
“Bought a nearly new van as advertised on their website and ebay, it transpired the van advertised/shown on site was not the van for sale in fact the van they were selling was their parts van which was still being used when I came to pick it up!! There was no spare key nor service book or manuals with the van however promises were made these would be ordered and sent out to me within a few days (nearly 3 months on and i'm still given excuses that they're on 'back order' which is bs !!).
A VERY small discount was offered for the inconvenience with the assurances the van would be put through the workshop with comprehensive checks done and be ready in a couple of days. 3 days later upon collecting it, the sales manager drove from workshop then had to rake it back in due to a glow plug fault, an hour later I managed to take ownership of the van and drove off. Within 10 minutes I had to return to the Peter Vary Seafield dealership with a severe knocking noise coming from the rear of the van. I was advised all the senior staff were in a meeting but someone would call me and arrange to uplift the van to check out the noise - needless to say this never happened!! After A LOT of calls to this dealership they had the van for 7 days with the assurances it had been fixed and thoroughly checked over (the knocking noise was due to the rear suspension collapsing!!)
To date it's been back twice and has to go back a 3rd time as it's still not right, each time it is off the road costs money in lost revenue which Peter Vardy don't seem to appreciate.
This has to be the worst dealership I've had the misfortune to buy from, their sales 'patter' is what customers want to hear but clearly they cannot or will not deliver on promises .
It's now come to the point of taking legal action for mis selling as the van was mis represented in the first instance, their advent clearly states there was NO Road Fund Tax which was a great selling point this turned out to be a 'computer glitch'. The technical abilities of the person/s who allegedly serviced/check van over prior to sales was either sleeping this morning or had absolutely no idea what he was doing (this seems to be a common issue with other customer complaints)
We also wrote to Peter Vardy direct, his attitude was also 'blasey' and 'couldn't careless' so its hardly surprising his staff have adopted the same attitude!
So in summation:
Incompetent, unreliable, untrustworthy and completely useless are some of the nicer terms I'd refer to Peter Vardy other cannot be printed !!”
“Some small issues to be sort out post sale, brake callipers are rusting.
General experience was very positive, found Kevin in sales to be extremely helpful and professional through out the buying process.”
“I would not recommend peter vardy vauxhall in Perth bought a car a year and half ago lost count how many faults the car has had from missing vital parts to simple things that shouldn't of happend to the car so soon after purchase, I have always had my cars from there but never again ! They have left me in so much debt always throwing money at the car ! Just don't know how they get away with this”
“My car has been into peter Vardys in motherwell on more than one occassion with still the problem not solved. There are the worst service department i have ever dealt with and if you have a problem there are no help what so ever.”
“5 star service.......not in my experience! 36 days and still no response from head office or the Perth branch regarding all the faults that exist with our car that they stated they wanted to fix.”
“5 star service......not in my experience! 35 days and still no response from Perth branch or head office regarding faults with our car that they stated they wanted the opportunity to fix!!!”
“worst customer experience ever. They have no clue what they are doing. Don't recommend them to anyone! Have had the finance company on at me a few times saying that they haven't paid them the remaining balance of my previous car!! FURIOUS!!!”
“At this moment in time I cannot express myself in words at my total disgust with the service I have received from Peter Vardy, Aberdeen.
I will in due course write a formal letter instead of try ing to use this minimal option screen.”
“The poorest after sale customer service I have ever experienced. Still having issues with my car, been into the garage twice and so called "master technicians" cannot diagnose the problem. My friend who is a ford mechanic knew instantly what the issue was.
Don't bother trying to call as you will be put on hold for days and your call will never be returned.
No passion at the workplace and all service staff I have dealt with are not just severely lacking in communication but also in manners!!
An extremely poor experience all round!!”
“Wish there was an option to award you zero stars as your customer service is the worst I have ever experienced. My dad was sold a car (10 months ago) He paid for 12 months road tax which we just discovered expired on 30th June. He never received a renewal letter so when I contact the garage we discover his v5 form was never sent away for meaning he is actually not the legal owner of the car he has been driving for 10 months. And the road tax ran out after 10 months when he paid for 12. Which also means the insurance he has been paying for would also be void. So he now has to go a week with no car due to not being insured until his v5 arrives. When I suggested that since it was their mess up a courtesy car should be offered I was told he can collect one on Monday afternoon (3 days from now)
The garage were more than happy to pass the blame onto my dad yet they took his money for road tax and did not renew it and did not send away his v5 form. If I was that persons boss I would be looking at some form of disaplinary. Since I felt I was getting no where with the branch I decided to call head office. The lady I spoke to was very helpful and admitted there had been many failings on their part and that she was emailing the director of the company as we spoke and he would call me back this evening. You guessed it I never relieved the call. I will give them until midday tomorrow and if not heard anything will be calling back with yet again another complaint.
Have also spoke to training standards who have confirmed they have breached their contract so looking to take things further. My dad was also sold the car being told it was an x demonstrator to then discover it's had a previous owner. Lies after lies and being told I will get a call regarding the matter then nothing. Happy to take my dads hard earned cash but not happy to admit and worse still fix problems that are your company's fault.”
“The 61 plate Vauxhall Corsa of my work colleague suffered a snapped timing chain. She had had only one service in this time and so the car was not in posession of a full service history and her warranty had just run out. Was Peter Vardy Aberdeen understanding and helpful? No they were not. They almost took pleasure in telling her they could not help her. They offered no support in terms of helping her purchase another car by means of a good deal and they did not take a view of the big picture at all. No car should suffer such catastrophic failure after only 16,000 miles. In the end my colleague went to a competitor garage and they offered to give her the full value of a working 61 plate Corsa in exchange for a new car from them. Why couldnt Peter Vardy Aberdeen have done that? Because they have no conception of customer service. As a former Peter Vardy Aberdeen customer myself I will never go back to them.”
“Although all staff members were polite, customer service was generally of very poor quality. Promises were repeatedly broken in terms of having the car I purchased ready for collection, and on several occasions I travelled to the showroom for a scheduled test-drive only to find the car unprepared, resulting in financial loss for me. The sales team repeatedly failed to keep me informed about the progress of my purchase, and it became clear that communication between various members of sales team was equally weak. In short, the customer service I received from Peter Vardy was among the worst I have ever experienced, and I will certainly not be returning if I can avoid it.”
“My daughter was wanting to buy a new Corsa so we went to Peter Vardy in Perth. As my daughter is very young I went along with her to ensure she got good value for money and a good service. The salesman couldn't do enough for her and said he would find out on the Monday where the car was and she would get it. That was at the end of May and she hasn't got it yet. Whenever she phoned up the staff could not find the salesman and she was promised a call back, which never came. When she eventually got the salesman she was patronised by him, when I phoned I was spoken to quite rudely by the salesman. We phoned to cancel on the 6th June and the manager promised the car would be delivered by the 27th June but he would phone her on progress. Having had no telephone calls she eventually phoned yesterday, 19th June to be told the car would be in the garage today and could we bring in ID (I am acting as guarentor) but she couldn't collect it until Monday. They could not even give her the registration number so she could get it insured but the salesman pointed out she could have free insurance for 5 days under the Peter Vardy scheme. I had to point out she was not entitled to free insurance due to her age. I feel that after Peter Vardy get you to sign on the bottom line customer care goes out the window.”
“Poor service and communication: Booked my BMW 3 Series in for a MOT. On my arrival I went to the showroom where I was left sitting for 30 minutes .
I was contacted later in the day to state that my car had failed on emissions and that it has to be put on a BMW computer and they recommended a company they a relationship with. At this point I decided to phone the BMW Dealership in Kirkcaldy. Their head mechanic informed that my car has infact passed the BMW required emissions output for that model and it had been tested wrong and even offered to speak to your employee to advise the test specifications for that model. I phoned Peter Vardy and informed them of this and we agreed to a new test on Saturday the 13th of June.
I phoned and agreed to a second MOT for 10 am on Saturday arriving promptly. I went to the servicing office where I waited around 30 minutes to get served. Once served I was informed my retest of the emissions only would take one hour as a car was currently being tested. After our arrival 1 hour later my car was taken into the garage and after another 45minutes I was informed my car had failed on emissions as they were very high. I stated the previous figure from the week before and he said ‘yes that’s it’. Clearly no additional lessons learned or communicatation was passed on.”
“To put into words how disappointed and cheated dealing with Peter Vardy BMW Mini in Edinburgh has left me feeling would take more writing talent than I possess. I purchased my car on the 18th of March 2015 and am still trying (12/06/15) to get the car to the standard it should have been at when it left the showroom.
To simplify my review I will only say that I was sold a car that if put for an MOT that day would have failed. Some achievement for a 4 year old vehicle with 17,000 miles on the clock, so I feel that this branch of Peter Vardy should be applauded for that level of incompetence. After months of dealing with a substandard salesman I eventually had to threaten to escalate my case with legal action under breach of the Sale of Goods Act.
I was so unhappy at the lack of aftersales service received I felt that I should contact Peter Vardy Head Office. Once I had, I was all of a sudden able to speak to members of the management team at the branch in question (BMW Mini Edinburgh) that I had begun to think were characters of fiction, as any time I asked to speak to someone at a management level in the 10 weeks prior to this they were unavailable. Unconcerned I can believe but unavailable all the times I asked for them I really can not.
I would be delighted if a more senior member of the Peter Vardy group, Peter Vardy himself even, could see this review and give me some closure on my case. I am not an individual who is in the habit of writing reviews but the experience of dealing with this branch has left me furious and out of pocket. Having completely ruined the experience of buying a car I told the Used Car Sales manager that I feel I should be reimbursed for some, not all, of the inconvienience caused by their incompetence. Of course I was told that this wouldn't happen and I explained that this was an extremely cheap way to lose a customer. to which, consistently enough with the way they 'dealt' with the several problems my car has experienced, he didn't seem too concerned and even admitted the salesman I had dealt with has previous history in destroying the car buying experience for some unsuspecting motorist.
Finally, I sign off by stressing that I am not in the habit of writing reviews but this is a warning to anyone thinking of dealing with this branch. BE CAREFUL!
BRIAN GREIG”
“I can honestly say this was a nightmare from start to finish and would not recommend perth vauxhall to anyone i know. Firstly i asked for a black insignia with 50,000 miles and i was coursed a grey one with 62,000 miles. The garage made 3 credit applications which has affected my credit rating. I was promised £20 diesel in the car, never got it. No mot certificate, was told i would get minimum 9months road tax and only got 6 months. Also was told on a number of accasions i would be called back by a certain time and this never happened. Its been the worst buing experience of my life and i will be posting this review on my facebook and twitter accounts
I would be happy to receive a call to discuss this further”
“Very disappointed with the lack of interest, knowledge or customer service provided before ,during and after the purchase. The saleswoman did not even offer to explain any of the cars features or controls and the collection experience was very much give us your money and there are the keys- memorable for all the wrong reasons. The paperwork was wrong on the day of collection and the invoice received last night includes a £90 fee for administration which I cannot understand why we have been charged for buying a car. Not I am sure what Peter VArdy would expect.”
