“A 15 minute job turned into 5 hours waiting with no update. When I asked and got very annoyed it suddenly was done all they did was look at the problem. Left my car a week later to get them to fit the part and left it 48 hours and didnt get a phone call when it was promised and didnt get called back when I phoned and asked. Had to come in yet again to wait and chase up my car. Very very poor service in the aberdeen vauxhall branch.”
“Peter vardy is a shambles still waiting for them to get parts to fix My daughters car been nearly 4 months now, constant phone calls ignored fake appointments made which she had to drive from Peterhead to make just to be told the parts haven't even been ordered!!!! It didn't even have the correct MOT I had to find that out myself as they dodged my calls Avoid them like the plague terrible customer service”
“I ordered a Vauxhall Adam Glam 1.2 on 12 Sept through Ian McFadyen at Vauxhall Seafield, Edinburgh. I chose a black metallic and was told I could have any colour roof and mirrors that I wanted and I chose cream for roof and mirrors. I went to pick up the car on 19 Sept and car was covered in overspray, also there were two scratches on the vehicle one at front bumper and one on passenger rear panel, also a very small dent. The rubber on the rear passenger window was also crumpled. I believe the car was in an unacceptable condition for a brand new car. Jill who was doing the customer handover fetched Craig Oliver whom I believe is the Workshop Manager, who from the outset basically told me it was my fault the car was covered in overspray because I had the roof and mirrors painted. Craig Oliver offered his statement that body shop repairs will never be perfect and I should have waited 12 weeks for a car with a cream roof to be built in the factory, he is not a nice man and certainly does not instill confidence in his own workmanship and that substandard work should be accepted. The actual paintwork on all of the vehicle was I believe substandard and certainly not workmanship Vauxhall would be proud of. However after discussion with Ian McFadyen who is Financial Manager whom I had ordered the car from he promised me the car would be repaired to my satisfaction and told me to pick up the car on 23 Sept.
Again I went to the dealership and again found the car in an unacceptable condition. The front bumper had had the scratch painted but was so rough, a blind man could have felt the repair. On examining the rear panel the repair was not smooth and anyone would have noticed that repair. Again all the overspray had not been removed and I was going to reject the car when Ian McFadyen requested I give them one more chance to repair the vehicle to my satisfaction which I reluctantly agreed to.
I went to dealership this morning and although the car bumper has been smoothed and rear panel has been resprayed there is a small dent still visible and the window rubber had not been repaired.
After much deliberation I have accepted the car and Ian McFadyen has told me the window rubber has been ordered and will be replaced, and he offered to again have the rear panel painted and the small dent filled, but I have absolutely no confidence in their body shop, I'm unwilling to to have them touch the panel again.
This is the third vehicle my husband and I have purchased from Peter Vardy, albeit the other two cars are BMW's, but this car from their Vauxhall Dealership has been a disappointment from the start and I will never purchase another car from them.
If you want further comments from myself please feel free to call me at home anytime. 0131 654 1417
Helen Millar”
“A shambles.From the minute you arrive and are greeted by a man in tartan trousers who wants to know your name and hands you a lanyard (still don't know why) the whole thing was a nightmare.
They tried to give finance to the previous owner of the house I live in and not me.This caused major problems later on.Quite why they chose to do this I have no idea.Maybe tartan trouser man wrote my name down wrong.
You seem to go from person to person and then the manager introduces himself.Charming man until there was a problem.Amazing how someone changes so quickly.
I could go on about the staff but won't.They clearly have their procedures to follow but surely it would be easier if you dealt with just one person.
Oh before I forget you get free coffee but don't ask for a latte as they will charge you for this...seriously !!!
Now on to the car they sold me..Everything looked great,had a test drive ..perfect.
Hold on though the car was sold without a valid MOT.Dear oh dear that's quite an error but to be fair they rectified it a fortnight later.Just as well the coppers didn't pull me.
A few months later the car is back in for repairs.Steering rack problems amongst other things.Amazing it passed an MOT really.
Before I forget they were paying the first 5 payments on my car finance,but guess who forgot to put the money in my bank acount. You guessed it the good people at Peter Vardy.After several phone calls and a few weeks I finally got my money but it certainly wasn't easy.
How silly of me I forgot to mention the corroded pipes underneath the car which I paid over £250 to have repaired.Amazed this wasn't noticed on the MOT that Peter Vardy carried out.
All in all I would recommend Peter Vardy to someone I dislike intensely but to me the biggest disappointment is that I never picked up my car in style.
They actually play music and have flashing lights as they uncover your new car from underneath a sheet.
I would have felt like I had won the star prize on bullseye.
I certainly feel I got a bendy bully instead of the speedboat.”
“It started off well but went sour very quickly. Car was sold with a full service history but in fact has none. Sales manager was very rude and obnoxious when approached on this matter - he didn't believe I had the right to complain, despite the fact I had been promised the FSH for three weeks.
Furthermore, the car had more owners than we were told. The sales manager didn't see a problem with the salesman making a 'mistake' despite the salesman making at least 4 of these (material) 'mistakes'. To my mind, the salesman was either incompetent or lacking in integrity. Not that this makes much difference to Peter Vardy! Their customer service is atrocious - no one will answer your calls even with a valid complaint. As soon as they have your money they do not care.
I would recommend avoiding this company at all costs. Certainly I will be going back to buying cars from Arnold Clark!
**I hate Peter Vardy**”
“Car in for an end of warranty check. I had raised two issues when I booked it in and I arrived at 3.15pm, on the off chance my car was ready (they had it from 8am and had yet to let me know my car was ready) to find that neither issue had been dealt with.
Apparently they though the ambient lights were the welcome home lights and the receptionist had not told recorded the requirement for a software update to resolve an issue with the brake pad status.
I did miss a call, however it took 5 calls from me to get hold of the service advisor (3 rang out, 1 promised a call back that never happened and the final actually got to the service advisor).
So, ultimately my car spent an entire day getting a wash and I will need to go back to a garage to get both problems resolved.
Absolutely useless!”
“Will never ever buy from Peter vardy again. Shocking experience since buying my car. They are only interested in the sale, after that, all customer care goes out the window”
“Car booked in for repair two weeks in advance after they couldn't repair it 1st time. Courtesy car promised as I have a 25 mile each way drive and repair would be 5-6 hours.
I confirmed courtesy car by phone 2 days before repair date.
At 6.15pm the night before I am phoned and told no car available for me.
I explained the difficulties caused by this and my disbelief that they tell me so late but met with "nothing we can do"
I phoned again at 09:00 next day and was told the same. I asked what they could do to resolve my problemand they said "Nothing"
So I have to rearrange another day for service with no guarantee of a car, take another day off and be happy about it!
Its a pity you cant give a minus rating”
“After horrendous experience actually buying my car I had purchased a service plan. So I got a reminder through and booked my car in online. I then got an email as a further reminder. I then got 3 calls and voicemails I tried to call back to try and confirm my car was actually booked in after my horrible buying experience. 20 mins on hold no one able to answer my question. Finally got through to the front of house manager at the Edinburgh branch who told me they were busy dealing with customers collecting cars. I pointed out I'm a customer too and I deserve the same service. He informed me if I raised it to head office the complaint just comes back to him anyway. Absolutely appalling again.”
“Trying to buy a new 235i at near £40k couldn't get a response, called dealer who told me salesman away and would get back to me. Business manager couldn't be bothered neither could the salesman on the other end of the phone. The original salesman never did get back to me.
5 emails, 2 phone calls and many broken promises.
What do you have to do to get some sort of customer service.”
“Terrible Customer Service. We bought a Car from Peter Vardy 2 years ago and was told they would include a free 3 year service and when it came time for the service we took our Car down and when we went to collect it were told the cost was £159 when we explained about this we were told the Salesman who sold us the Car hadleft therefore we had to pay it. I said then i would not go back but my Husband got a VIP Invitation to go and see new Mokka so he went then asked about changing the Corsa to a Mokka and the Car was ordered when we got our new Mokka we got paperwork through saying we had to pay over £500 set up fees which we were not told about and also payments were suppossed to be £250 per month but were £328 when we phoned to the Garage about this the Manager said he was sorry about this and waived the fee and paid £75 per month for 6 months i dont know why we went back but we went to Kirkcaldy 2bweeks ago as my Husband wanted a Mokka but preferred a deisel and the one we had was petrol we picked up new Car last Thursday and when we got into the Car there were no mats in the Car which we were promised and asked where they were the Guy says he would get someone to drop them of at our address the next day along with the service book dwhich we never received either we waited in the next day and nobody appeared with these so we called the garage and were told the salesman was now on holiday for 2 weeks and we would need to wait until he came back we said this was unacceptable and asked to speak to the Manager who said he had now autnorised this and hebwould petsonlly drop them off we still didnt receive them we had to call backmagain and were told he forgot to take our address and just remembered on the way home and the garage was then closed but he would drop them off that night at 5pm we were going out but stayed in and yet again noone appeared so we had to wait to call on monday and the manager says he told the guy to drop them off but couldnt check as he wasnt back until yesterday but he would make sure he dropped them off on the way home which he did he gave us ghe mats but says he didnt know anything about ghe servive book and he will get this to usnwe are still waiting we were also told he would transfer our service plan to thdnew Car we called today to check this had been done and guess what this hadnt been done Im sure you agree this is a shocking way to be treated and wiill never use Peter Vardy again and freinds were going to mske an appointment tobsee about buying a Mokka as they liked ours so much but after telling them about the hassle we had have since cancelled the appointment .”
“Salesman I got was just back into job and not too sure of what the processes were. He was really good and tried his best, think he should have had a bit more back up and possibly mentored for a while. The car itself was pre-reg and on the day of handover was found to have a large chip out of the boot which had obviously been done when the reversing censors had been fitted. I noticed this from about ten mtrs away but not one of the prep guys had noticed it! No basic mats in it, no aerial fitted, no back shelf in it!! Was promised the repair would be resprayed and would be picked up yesterday, being Tues, but after waiting in all morning, guess what, it wasn't picked up! Phoned and spoke to the Business Manager who was full of apologies, for the umpteenth time, who said he'd be right out for it, again the timing not suitable. My car has been picked up today being Wednesday so will wait and see when it comes back and what it looks like! Why on earth did they not notice the condition of the car before handover? Too many excuses i'm afraid, starts to wear a bit thin. Malcolm Ritchie”
“I made an enquiry with PV Perth re a used Mercedes costing £11500. There were no pictures of the vehicle on their website so I requested photographs to be sent and was assured they would be. Nothing arrived so I contacted them again. Still no photos. The Sales Manager then rang me and again promised photos but nothing arrived! Finally the salesman Kris contacted me and did provide photographs. The following day I again spoke to Chris with a query on the spec of the vehicle and to obtain a ball park estimate of a trade in value on my car. Despite promises that I would receive a call back with regards the value of my vehicle there was no contact whatsoever!!!
If this is the way that this dealership traets a potential customer willing to spend in the region of £12k then I am sorry but this is totally unaceeoptable. I have now taken my search for a vehicle elsewhere and will not even consider Peter Vardy for any future vehicle requirement which I may have!.”
“I was ripped off ! Customer after care is awful,now I'm stuck with a car I don't even like ! Will never be back to peter vardy ! Was promised half a tank of petrol when I picked the car up never got that,was told I would get £20 a month contributed to my repayments for the first year also never got that when I asked about it no one seemed to know anything about it ! Also my car broke down within the first 2 weeks of having it and when I said I wanted to hand the car back I was told I couldn't ! The company is a total joke,bunch I cowboys who rip you off !”
“Awful after experience this is not a review on one individual but an overall! Up until picking my car up I guess it was fine. Pick up day nightmare and then awful awful after experience with phones call and bad handling of customer issue!”
“Very poor service. No communication between staff and being told to come in to sign papers yet no one there to deal with it and found this out after a 40 minute wait! Will email all my complaints separately.”
“Service terrible had battery light on for 2 days was told it would go out but was on transit mode sat for 4 hours when I was told time to get it battery was not tighten ed no water in windows washers still polythine left on go no paper work as was not done worst customer service ever this was there second chance a they blue it big stile”
“Plz do not put your car in here. I have a 60 plate insignia .Car cut out while i was going home i got a tow truck and put it into peter vardy. They phoned me at work four days later and told me i needed a new battery and it was a stop and go and it was £367. The car does not have a stop and go function on it .They then told me my clutch had burnt out and after i told them this was not true they were going to start stripping down the engine. I then removed the car from Vardys and put it into an other machanic and after a new battery costing £100 the car is running a dream”
“We recently purchased a used 64 plate Mokka with around 4000 miles on the clock. We initially voiced concerns that the car had obviously been previously owned by a smoker and that there was some staining to areas on the headlining, trim and the sun visors of the car. We were assured that the smell would be eradicated by the use of "smoke bombs" and that the valeters would be able to remove all the marks. Happy with these assurances we decided to proceed with the purchase of the vehicle.
You can imagine our disappointment on the day of the handover when we came to find that the marks on the headlining, trim and on the visors appeared not even to have been touched and that the smell of smoke was still very strong. The latter was something that we had expressed considerable concerns about due to the fact that we have a 7 month old son who will frequently be in the car. This was extremely disappointing but this was nothing compared to my husband walking around the vehicle to discover that one panel had been damaged (it had previously had no damage to it when we went to see the vehicle and agreed to purchase it). The damage to the rear panel was so bad that the scuffed area had completely taken off the clear coat, the paint itself and was exposing the black undercoat of the panel. The sales person dealing with the handover, Marlou, stated that the sales person from whom we'd purchased the vehicle (Gilly) had said that there had been damage while the car had been in their care and had asked her to relay this information to us. However it took my husband pouting it out before this information was shared. We then inspected the vehicle to find a reasonable sized scratch on the driver's side passenger door and an area of the door trim which had been dented and chipped to the extent that the black window trim had come away, the paint below had been chipped off and the bare metal was now exposed. We jointly shared our dissatisfaction and we're given assurances that repairs would be carried out and the interior sorted as promised. We were told that someone would call us to get the car in for repairs in the coming day or two. We have now had the car for a week and have had no phone call. My husband phoned the dealership yesterday to ask to speak with a Customer Sales Manager. He was instead referred to Marlou but was told that she was unavailable as she was currently doing a handover and that she would return his call when she was finished with it. That was at midday yesterday and, by the close of business the following day, that call still has not been received.
We are extremely disappointed with the total lack of concern demonstrated by Peter Vardy Aberdeen and their complete failure to demonstrate any level of customer care or make good on promises made.
My husband previously had 2 alloys of his Astra J VXR damaged by the branch, an unsatisfactory refurb which later had to result in the alloys being replaced entirely. This process took many weeks to resolve and he was promised compensation for the mishandling of his car and for the extent poor service that he received. Our combined experiences would make it impossible for us to speak in anything but negative terms of the dealership.”
