“The car was good and the service overall was quick and speedy. What I prefer about Peter Vardy over any other sales is that each shop is clean, tidy & interesting. Better than that, you don't have someone following you around the whole time.
I received a free bottle of Cava and a free holiday. Still bit conscious about that but we'll see where it goes as so far they are wanting me to pay money although it says free...
The sales person I got was spot on, willing to help at every opportunity and knowledgeable on the car.
My only 2 problems which has now taken it from a 4 to a 3 was that the car I had took forever to come in. I phoned on the Monday, booked a test drive for the Saturday, received a call on the Friday night to say that it wasn't going to be available. I then waiting another week and eventually it arrived. Apart from that, the service was great from start to finish.
Problem number 2, having had the car for a few weeks now, is that the boot absolutely stinks of sour milk or something. I've tried spraying it and it won't go away. I got a Vauxhaul Protect service on my car (they advised it was an accident that it was added) and according to a family member, that's what can make it smell. On warm weather the smell just won't go away, it's almost like sick.
Apart from the above, overall service is great and would recommend to anyone buying. Just double check the above on any Vauxhaul.”
“I got my fiesta as I'd traded in my Corsa, got home 2 discover a dent on it & a score, I contacted Peter Vardy who says their dealing with the dent & score, I had said I wasn't happy with the car & they'd sold me the car like that”
“Tried all the vardys showrooms and Dalgety Bay Defo the best by far auld Jack excellent with his knowledge and his understanding of the problems we have had over the years may have reinstalled my faith in Vardy we will see that said very happy with my purchase”
“The whole process was soo easy, the staff including manager were immensely helpful. They gave me advise which was to my benefit in choosing my new car. The car is amazing! I have everything I need in it and more.
They assured me if there were any problems not to hesitate to call or visit, this was excellent customer service advice, as I would have no hesitations in doing so.
The coffee itself is worth the visit (better coffee and service than COSTA. :-)”
“Customer service was poor, I have an issue with the sale of the car to me with the monthly payments being Ā£40pcm higher than the advertised price. I raised this at every opportunity and was promised time and time again it would be looked in to and they would get back to me. I have repeatedly called and feel Iām being fobbed off. Iām extremely disappointed by the what I feel deliberate misinformation and out right lies. The sales team member who I was dealing with went on holiday mid sale and when i chased to speak to him about this issue it took you some time to tell me he no longer works for you. I have made a formal complaint today to the store and was promised a call back before 6pm and again nothing. This has left me with a very poor impression of your company and I will not get another vehicle from you nor would I in good conscience recommend you to anyone.”
Hi Colin, I'm sorry to hear of the issues you have had with our Vauxhall Edinburgh branch. I believe our Management team are currently investigating your concerns and will be in contact soon regarding this. Thanks, Team PV
“Your colleague Hadleigh Blackwell made me feel comfortable and not pressurised in purchasing a new vehicle. He was very professional and listened to what I had to say. He met my expectations with his patience and explaining as we went along the process.”
