“Salesman was excellent, but car was 2 weeks later than I expected, phoned a few times for an invoice to be sent out to me, I am still waiting 2 weeks later. Once I paid for the car it seems that is where the customer service ends. I purchased a viva, I am very happy with the car, but I need an invoice for gap insurance as proof, not a purchase order, which differs slightly. As I said salesman was excellent, but not even an email or phone call to follow up and I wasn't informed of the 1 year breakdown service, which I found out about from a friend. The staff are lovely and very helpful, just very lacking in aftercare service.”
“I found the service and information given to me was A1, excellent and as a woman making the purchase, even though my husband was with me, the questions were directed to me. Thank you for making me feel special as not all businesses do this high level of service”
“What a great team at Dalgety Bay everyone was helpful and friendly. We were given all the information we required and after we purchased our car, we were contacted several times to ensure we were completely satisfied with the car.”
“We purchased via mobility scheme and it was our second time meeting and being looked after by Paul Johnston. We are very happy to say that Paul was very helpful and guided us through the process faultlessly and we would recommend Reg Vardy and Paul to any of our friends and family. We are delighted with our new car.”
“Very good service from salesman Chris MacDonald in Aberdeen(one with the Glasgow accent). He followed up well and gave a good personal service. Good experience of buying the car”
“Both my Wife and I were more than satisfied how we were treated at Peter Vardy, from the Salesman( John Clifford ) right through to picking up our new Astra Excite, especially since originally we only arrived at the garage to look at the possibility of a second hand car!!!
We did experinence a small problem, this was dealt with in an efficient manner, and the Manager Mr. Scott Reid was very helpful.”
“Always having to chase things up and never getting a call back. Went in past about water in the break light was told will be on top of it and will give you a call never happened, a week later went in past about the dashboard not working and told the chap about the rear break light, was told can you please come in on Monday morning so wife did thinking it would be looked at only to be told to book the car in for Wednesday just a wasted journey. Then phoned about a payment they should of payed was told we would phone back at lunch time never received any call this is the next day so phoned again and now guess.... Yes waiting for a phone call. Had enough.”
“Great service, friendly, informative and not too pushy which made for a relaxed and enjoyable purchase. Our salesman Ally was great and very knowledgeable”
“We are very happy with our new car and surprised how quick and easy it was. The salesman (Andy) made us feel so much at ease and looked after us from start to finish, he didn't force us into anything and explained every detail professionally
Allan & Dianne Brown”
“Very happy with the Staff member who was dealing with me and helped me understand buying a car and the extras that come with it
Not happy that my car was covered in scratches even though these were meant to be fixed before I bought it
I called up to arrange a time to take car back in, to get this resolved but I still haven't herd anything”
“The salesman Steven Minty was very friendly and helpful and a very nice person overall, got follow up calls which I was impressed with , excellent service thanks”
“Our experience of buying our first brand new car was surprisingly simple.
We found the staff very polite and professional, we will be using peter Vardy again
to upgrade in 3 years time.”
“Overall great customer service apart from tha fact I was given a 2.30 collection time and wasn't taken till after 4.30 as well as having to keep 2 children entertained and wasn't given an explanation as to why it took so long.”
“I was very happy by the way the salesman helped me decide which car to purchase, and the salesman was very helpful in working out affordable monthly payments for my new car and I was very pleased with everything from picking my new car to the hand over.”
“Initial process very smooth and friendly. Could not do enough for me in securing my business, however, once I picked my new car up the service went downhill. Was promised a courtesy callback within 48 hours, but this has never materialised. Also believe that £20 of fuel promised in car was not there and had to return car within 2 days to have a fault recitified, all at my own expense and time. Also promised on original deal a £500 fuel allowance but this never happened! Was told that this particular deal had expired the day before. Have logged complaint with Peter Vardys head office in Glasgow, still awaiting response. Very dissatisfied with overall service.”
