“Friendly, helpful staff. The only negative was my car was a week late to be delivered than was expected. I had to phone and email into the showroom to find out what was happening with it. Would have preferred to be contacted and updated on progress by Vardys.”
“Abslutley no complaints about the staff. Disappointed with the standard of cleanliness of the car. inside and out, and giving me a D.I. Y. kit to clean the car myself I rather it was done for me as I can,t use it as I suffer from heart failure, and tendon damage to both hands, i also live alone, so there is nobody to do it for me.
Since I purchased the car I have experienced problems starting the car.”
“Elliot was very attentive, efficient and delivered everything to our home and the wee car he sold us is fine. But perhaps the "Caveat Emptor" lesson should be more regarded by the same young man.”
“hi my name is peter shaw I brought a new insignia love the car how ever have a few problems ,when I ordered the car I was told I would have a full tank of fuel and i asked for parking sensors and roll down blinds when I drove off I noticed I had quarter tank of fuel and when I parked I couldn't work the parking sensors so I got the manual out. and to my surprise I had no parking sensors so I went bk and was told to ring some one to get them fitted, also I had rear blinds fitted but not the ones I asked for if I new I was going to get the push in blinds I would of had the windows blacked out I asked for the ones you pull down yet again miss sold, the people were nice but thats sales for you , how ever I am not too happy with being miss sold stuff i never got when you ask for something you think your getting also the money I have spent, kinda upset i think my next car will be ford again as i know i would get what i asked for your kindiste regards mr shaw”
“Overall i received excellent service from the mobility sales woman . Although yet again i was rather annoyed that the car was not supplied with mats to protect the carpets . Where as my local ford garage up the road were only too happy to supply them for my mondeo . And as for the complimentary thank you gift i received i was disappointed that i was given a MUG advertizing peter vardy rather than flowers which i feel would have been far more appropriate . So that is the reason for giving 4 stars and not 5”
“Andy Lax was very helpful and patient as I made various enquiries about purchasing a new Mokka. He took the time to answer my questions and then to go over the same issues when I wanted further feedback. Since purchasing my car, I have approached two friends who were interested in my vehicle. One bought a cheaper competitor's car. The other is keen to let me show him what the Mokka is like. Hopefully, if he likes it, he'll consider buying one for himself.”
“My experience with peter vardy aberdeen is good. All staff were very nice and very helpful. I noticed that i had a broken wing mirror and was understood that it was fixed before collecting. After phoning they have been very helpful in rushing the job on to get this fixed. Overall i have had a good experience.”
“For the most part It was a very enjoyable experience. My only issue was on the Friday before I got the car I had people phoning me asking me for information I had already provided which was a bit frustrating.”
“Following on from my review below, I was contacted by Darren Cuthbertson (Managing Partner, Peter Vardy) asking if I would call into the store to meet with him and discuss my experience in more detail, which I agreed to.
From early on in our meeting, Darren's 22 years experience with Peter Vardy and knowledge and passion for the company was really evident to see. He clearly explained how they got the situation wrong and admitted that it could have been handled a lot better. However, the fact that Darren took this time to explain things and work towards an amicable solution was a credit to him and ultimately the company.
Although we couldn't find a deal that was right for both of us, Darren's level of support and committment to put their mistake right, was refreshing to see. From this meeting I am truly convinced that Peter Vardy CarStore a motivated by the customers experience, good or bad!”
“Easy to deal with, Colin Elliott was very helpful and curteous. The only let down was dealing with Vauxhall Insurance who were extremely inefficient and got it wrong 3 times. This resulted in a 10 day delay in picking up new car which was suppossed to be ready for a birthday occassion.”
“Excellent service from salesman Gareth ,I can't fault his attention, he explained everything very well nothing was to much bother. I received a call from him a few days after I bought the car to see how I was getting on thought that was very nice. On the day, the car I purchased unfortunately was on the forecourt next to a red blow up effigy , the noise coming from the motor which ran it made the most horrendous noise, that and a speaker behind it belting out music made it impossible to have a conversation, why do you need them? We went in the showroom to look at the same model as it was quieter. Yes it was quite a warm day but the temperature inside was awful, I actually felt sick it was so hot. When Gareth showed me his computer screen to look at sales options I couldn't read it because of the glare. Can't you put blinds up? I felt sorry for your staff working in such conditions. Overall pleased with car and service from Gareth but the noise and heat could be looked at.”
“Very friendly staff, I loved the fact that every time I was there someone made me a cup of tea. I also appreciated how understanding Susan was during my test drive about the fact I hadn't driven for a while.
My one criticism is that I would have liked to have been told the history of the car I was buying. Or if that wasn't know, to be told that too. Aside from this I was very happy with my experience and I would recommend Peter Vardy to others.”
“This is the second new car we have purchased from Peter Vardy. Last time we had a series of delays in the delivery with the delivery date being changed on many occasions & finding we had to chase any info. Due to being very happy with the car, we decided to return a put our previous experience to one side.
The service we received on arrival & throughout the buying process was excellent, but then when it came to the delivery, once again we hit problems. Due to being away on holiday between the buying & the delivery, there were over two weeks to have the car in the showroom & prepared for us. We were told this was no problem. When the day arrived we were told it hasd been left At Livingston instead of Aberdeen & we couldn't get until the following day.
The next day we were en route to the showroom when we received a phone call to say the car was still not there. We continued to the show room to discuss this with the staff & the car arrived during the time we were there. We were promised & two hour turn round, so we completed the paperwork & we left to have a coffee elsewhere to return for the car. When we returned expecting the car to be ready to leave the lot, we had to wait another 40 minutes for it.
The staff at the Aberdeen showroom were polite, pleasant, professional & apologetic, but once again the delivery arrangements let the whole process down. I don't know where in the system the problem lies, & maybe we have just been very unlucky with our experiences, but it leaves a slightly bad taste.
I hope you can address this area of your system so these disappointments don't happen to others, or us if we return.
Yours sincerely mrs Rachel Skene”
