“Few blips along the way in regard to the incorrect advertising of the car I wanted to buy but in the end this was resolved. Slight issue with personalised number plate still awaiting resolution.”
“I found all the Staff to be efficient and pleasant, i must say that Stevie who dealt with us for the Mobility Car was Pleasant and had a Charming Character to deal with us Customers, we were kept up to date with the Contract all the time, i will definatly be returning to Dalgety Bay for my Cars and will be happy to recomend Peter Vardyto my fmily and friends.”
“The Edinburgh Seafield branch would have definately scored higher if the sales person who deal with me Colin (S?) had been more professional and demonstrated a better level of customer service. I must however highly commend the guy who was very professional, friendly who first offered us assistance, he was knowledgeable,informative and friendly who I understand was in fact a trainee Ben (dark hair Ben) he was an asset to your company and definitely merits our praise. I would have preferred to have had Ben deal with the complete transaction but was informed he was unable to complete this due to his position. Colin did not demonstrate and enthusiasm in our purchase, failed to return calls, failed to arrange the fitting of a tow bar and Additionally we had issues with the transfer of our cherrieshed plates, the car (pre registered) on collection was dirty, covered in sticky marks, had a small paint chip which was very disappointing especially when purchasing a new vehicle. Overall this was our second purchase from Peter Vardy and this one was disappointing from various points. We felt very let down by the service received. Happy to discuss our issues further should you wish to do so as email doesnt always allow full and frank explanations.”
“I can honestly say my whole experience at your Motherwell branch was outstanding from start to finish.Your salesman Gerald Alexander talked me through all my options and was very professional throughout my whole visit.I later dealt with one of your sales managers Kelly who was a delight to deal with.I will definetly be doing business with you from now on and would reccomend you to anybody who is thinking of changing or buying a new or used car.”
“Stuart and Laura @ Peter Vardy Dalgety Bay were very friendly and professional and we're able to answer all our questions and recommend the right car for our needs. 10 out of 10 for both of them!”
“the recent purchase of a £76k used car from you has been handled very poorly, the issue is on-going............... I'd happily take a call to explain on 07831 141933”
“Could not be happier with the service that I received,had an appointment arranged with Gary Herbert,he contacted me the day before which was a nice touch,made me and my wife feel very welcome once we arrived,did not seem to bother him when we said we had a few cars in mind and went to the bother of getting figures for both,upon realising that the car we wanted was a bit out of our price range he suggested going down another route and the deal was done,and I have a very happy wife!
Thank you Gary and thank you Peter Vardy
Very happy indeed
Richard
P.S The service has made me a customer for life now ????”
“From previous experience I do not like dealing with car sales persons in general as they are usually very pushy and out for number one. Thomas and his manager Kev changed this view somewhat when I recently purchased a vehicle. Nothing like my usual experience and I have bought a lot of cars over the years. Very helpful and friendly and no pressure in the slightest. Able to deliver exactly what I wanted at a price I was wanting to pay. Fair Px price given without the usual trying to rip you off and give you as low as possible.
I had 2 young children with me and they were entertained with things to do the whole time at the showroom. All staff were happy to accomodate and took the usual stress away.
I am very happy with the service. Thank you for making it the easiest purchase yet. I will be back when its time to change again.
Highly recommended.
Thanks”
“I couldn't be happier with the help and service I received from your selfs. Scott Clark (salesman) couldn't be more helpful with me and made my life a lot easier, he understood what I wanted and needed and was a huge help to me.”
“Couldn't have asked for better service. Scott was very understanding and did not rush me into making a decision which I felt other car salesmen tried to do to me.”
“Excellent service from the minute i walked into the branch. The sales executive Scott Martin was extremely helpful and completed everything to my satisfaction. Upon attending to collect my vehicle i met Fiona Brodie who was also extremely helpful and pleasant and both are a credit to Peter Vardy Motherwell.”
“Would definitely recommend, got new car in a few days salesman David Gillan was excellent and so was Kelly Cuthbertson who dealt with the admin. Everything went without a hitch from start to finish. First time I have dealt with P Vardy but wont be the last, thanks guys.”
“From a purely personal perspective, I found the showroom noisy and the large screens overbearing, almost to the point of claustrophobic.
With regards to the ritual surrounding the "Handover" of the car, which ,incidentally, I refused to participate in, I found that to be a little OTT but I'm sure some people enjoy that sort of thing.
As a rule, I'm suspicious of all sales people in particular Car Sales people, who can be too pushy, promise you the earth, blind you with irrelevant detail and be far too personal/familiar, so imagine my surprise and delight when I was introduced to Stephen Cumming.
Stephen was helpful, without being pushy. He explained the basics about the car of my choice and answered what questions I had and more importantly, he was friendly without making me feel like we were long lost family.
I had already decided upon the make and model of car that I intended buying before visiting Peter Vardy so, aside from a fairly good deal, in comparison to Arnold Clark, I would say it was the manner in which Stephen dealt with me that swayed me to Peter Vardy.
I would like to add that the others in your sales team I had dealings with during the whole experience, from first visit to handover, were friendly and efficient.”
“Staff very friendly and helpful. Most apologetic when there was a problem with the finance company on the day I went to collect the car. I am very impressed that Katie has called me since to see how things are going with the car. Scott was most helpful all through the purchase process and I will have no hesitation in recommending you to my friends and no hesitation in coming to you again myself. Many thanks”
“All your staff were polite , pleasant and helpful . Lovely to do business with a company that takes customer service seriously. I hope the same ethos I continues with the servicing department when the time comes.”
“I was extremely impressed with the level of customer service received by Scott Brown. He was very knowledgeable about cars that I was looking for, listened to what I was looking for and was never bombastic. Scott never made me feel pressurised but systematically went through all I needed to know.
When fetching the car, Katie Johnstone was also very professional. Made me feel like a valued customer even though I was purchasing a second hand car.
Friendly, helpful staff displaying a high level of customer service. Thank you!”
“I was very satisfied with customer service I received from Glen, he explained everything very clearly and was more than helpful. I would not think twice about recommend in the garage to any of my friends.”
“We were very well looked after by Darren Tait and certainly could not find fault with anything and it makes a difference when you get someone with a nice personality and nothing any bother for him to help you with”
