“Ordered on September 7th. Pharmacy2U kept saying they hadn't received approval from the GP until I contacted GP on 15th who confirmed they had sent it, and I got the prescription number. Sent this to Pharmacy2U who said it was "downloading as we speak" - the "download" never completed after a further 2 days (with no explanation as to what was wrong or if it would ever be fixed).
Managed to find local supply so requested they release the prescription. They said it would be done by 5pm. It was not done so thus far I haven't been able to get my medication.
I received multiple assurances that they were looking into the issue and but then nobody got back to me with any updates until I contacted them again.
Appalling service and dangerous to withhold people's medication for so long without communication.
I strongly recommend you do not use Pharmacy2U”
“Decided to get my medication delivered so it’s easier should have been delivered Friday 11 sept did it arrive no so rang up after a long wait on phone was told we haven’t heard from your doctor but I know the doctor had so cancelled it ,now I’m a week behind what a waste of time”
“I have been a Pharmacy2U customer for over two years, and despite the first handful of orders going well, for the last 18 months or so I've not had a single successful order.
I have a repeat prescription for a very common medication which I order every couple of months, and each and every time I order the weeks sail by and when I chase they say it's out of stock.
It's basically a waste of my time as I always have to phone them up, go through the arduous phone menu and request that they give me a code so I can collect the prescription from my pharmacy (who, without fail, always have it in stock!)
Use with complete caution, especially if you cannot risk your medication arriving late (or, in my case, not at all).”
“SUCH a terrible experience! Amongst being sent the wrong medication in the past and my orders containing less drugs that ordered... this time takes the biscuit! My latest prescription has been sent to my old address, 60 miles away and they won't send me a new one, claiming I didn't update my address before placing the order (yes I did, a month before placing the order and someone else from your customer service told me it had been sent to my new address)! SORT IT OUT! I am not paying for another prescription because you messed up!”
“Placed an order on 25/8/20 doctor sent prescription on 26/8/20.prescription went missing electronically.they got a new prescription today is 9/9/20 still not arrived rang and told them there service used to be fantastic now absolutely abysmal. You are waiting on the telephone for 20 min minimum on a good day. Then they say it is on the way . If it don’t turn up contact your doctor. . Service is very poor .”
“Medication not sent just left me with no contact they said just leave it to us no hassle not the case really poor service left me without my medication”
“My last 2 prescriptions were paid for only to be told they didn't have my medication in stock. They informed me the prescription was returned to the NHS database and to go to a local pharmacy with 2 codes. Pharmacy insisted I paid again! and to goto to Pharmacy2u for a refund. No refund. Pharmacy2u told me to go to my bank for a refund!!! Appalling service. Shocking. Avoid at all costs.”
“I would give them no stars if possible. I'm steroid dependant and they are always saying they haven't received my prescription from the Dr's to find out they have sent. Not receiving all my meds. This time they split my prescription in half. Received one half still waiting for the other half which has been in their warehouse for days. I need my meds on time.
I've cancelled my prescription and they have given me a number to pass to the chemist.
Awful service.”
“I used pharmacy2u a few years ago for my late husbands medication and the service was fairly good so during the covid 19 lockdown I started using it for my mother. It has been a nightmare prescriptions are never complete and they usually take nearly 2 weeks from the time they are received by them from the GP and being dispatched”
“I ordered medication and then received an email stating that my GP had not replied, so I called my surgery to be told they had sent them a prescription out, still was told the surgery had not sent this so ended up calling surgery to get one sent to my local pharmacy, The next time I ordered again I had an email saying they had not had a reply from my surgery I then had another email saying they had received prescription and the medication would be delivered. I order 2 times a month and only 1 item turned up so again I was on the phone to my GP to order another prescription. Hubby ordered his medication 4th Aug he spoke to GP on the 25 Aug and no prescription had been requested.”
“I've been using Pharmacy2U without any major problems for a year but my last order came without one item. I contacted Pharmacy2U who initially said that they would conduct an investigation. I chased them three weeks later to see what was happening as I was still waiting for the item to be dispatched and they told me that their CCTV had showed that it was packed. I can't trust them anymore as the medication was definitely not in the box that arrived. I am concerned about their processes and that the NHS is footing the bill for their mistakes. I am switching to a different provider.”
“Horrible customer service n management disappointing go to a proper pharmacy like boots and Asda delivery always delayed not appropriate and very inconvenience”
“'ve been using P2U for some considerable time, but their service has gone down hill in the past year. They regularly remind me to order meds, which I do, then email to say they haven't heard from my GP. I've complained to the surgery who have said that they haven't received an order from P2U and that this is a constant problem with multiple patients blaming them for P2U's issues. My wife also has the same problem, so we shall be removing ourselves from this service and returning to the GP/local chemist.”
“Dire, registered early before I needed a repeat prescription, emailed twice within days asking why I hadn't placed an order (had place item ready to check out but too early to order), contacted them and asked to be removed from being chased then received an email asking if I was having problems using the service, having already said I wasn't. Eventually placed order only to be told about a week later they can't get it and to go to a Pharmacy!”
“I ordered Diclofenac with the pharmacy2U. After 10 days and 4 chat's online still my order was not delivered. The pharmacy2U could not get hold of my medicine. Diclofenac is a common medicine and I don't understand that it was not possible to get the medicine. I know went to my local pharmacy in the village and got my medication within two days. Also as seen if you register with pharmacy2u they automatic put themselves as your nominated pharmacy. I am very disappointed with the service and would not recumbent the online service to anyone.”
“Do not use under any circumstance Absolutely shocking service - due to Covid-19. My local surgery closed so My first prescription for medicine sent electronically here. I’m still waiting two days later for a prescription that I need due to health Use NHS app and register to your local chemist rather than these cowboys.”
