“They have had my prescription for 11 days and have still not dispensed it, no update to say they are out of stock or anything. I have now been without meds for 5 days. If they are unable to dispense they should return the EPS. See enclosed pic for proof of date! I will be reporting them to the relevant bodies and have cancelled them as my nominated pharmacy.”
“I have been trying to contact them for a week, but just says no operators and hangs up. My prescription was dispensed over a week ago and it still hasn’t arrived”
“They steal specific medicine from your prescription and turn a blind eye.
Don’t even bother raise a complaint as they will tell you, that the CCTV has been checked and youR medicine was packed.”
“They are slow at replying on there live chat and nobody answers the chat or there phone. Waiting for my delivery for more then 3 weeks. gone bad to worse.”
“I started using this app about 4 weeks before the corona virus lockdown, I’ve had to self isolate for an operation which in its self is bad enough, then u have these clowns who are incapable of doing what they promise, you get emails saying it’s on it’s way, then another saying waiting for approval etc, on most prescriptions I’ve had issues. The most frustrating one was i wrote a detailed email at night when I could think straight and not in as much pain.
Two days later I got a reply saying “Due to the corona virus they are very busy and will be deleting any emails sent OUT of office working hours. I’m still waiting for medicine. My wife just managed to get a prescription off the Doctor who said there having nothing but issues with them, my advice if the meds are very important which normally they are use a different method. They’ve not even replied to my last email wrote IN office working hours. That in it self shows how they think of there customers and ultimately there health. Stay Clear, Protect Yourself, Save Your Money #charlatans”
“What a joke, Ordered on 15/4/20, finally got my meds on the 4 /5/20. 3 phone calls made, promises made by Pharmacy 2 u were not delivered, I had to get emergency scrip from my doctor. I order meds for my elderly parents this is now the 3rd time we have hade a serious issue with this company time for getting meds from local chemist where I can talk to people face to face.”
“Nightmare, do not use. Opened an account, ordered my meds in January, guess what? Didn’t receive any meds, no notification that meds weren’t coming absolutely nothing. Had to make appt with doc to get immediate prescription, he said lots of other patients had problems too. AVOID.”
“Awful. I placed my order-accepted. Then after a while rejected. Apparently a problem with their system! Re-ordered. Accepted- on it’s way... Never arrived!! I contacted them once I nearly ran out and apparently they couldn’t get the meds, but didn’t think to let me know!!
Down to my last tablet, I went back to my local chemist where I will remain. Sorry, but true.”
“I placed an order on the 9th April2020 today is the 02 May 2020 and my order not only it has not been delivered but on my app order status - shows order placed
I am asthmatic and I need my ventolin badly
I am going to cancel this damn app and order and head to my local pharmacist
This company is a joke!!!!!!!!”
“I ordered a repeat prescription from my GP on 7 April. P2U received it on 9 April. As of 30 April I had still not received it. They closed down their email server so that you cannot contact them.
I wanted to like them but their system is not fit for use. Never again.”
“Slow, Unreliable time wasting incompetent company not recommended, the NHS should stop its association with this organisation has its appalling customer service is not acceptable.
Do Not Use this online pharmacy complete incompetence.
Couldn't even get my first order completed. Close Account down.”
“Very poor and unreliable. Falsely claimed that my GP had not approved repeat prescription. Claimed to have sent out prescription that never arrived. Excessive length of time to prepare and ship prescription. They appear to be unable to cope with the workload they have signed up to. Do not use them!”
