Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.07

3.1 Rating 645 Reviews

42 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 645 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Phones 4u 1 star review on 12th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“overall very good and helpful. appreciated the online interest chats - although sometimes was passed around a bit. would recommend.”

Helpful Report

(P4U Web) - Posted 9 years ago

“I am very pleased with phones4u but with the phone I ordered the Samsung note 3 it said I would get a Samsung tab3 with it and I yet to receive it”

Helpful Report

(P4U Web) - Posted 9 years ago

“Very good service, listerned to what I wanted in a phone and advised me on tariff to my needs.”

Helpful Report

Posted 9 years ago

“is the best phones 4 you...”

Helpful Report

Posted 9 years ago

“Never had any issues always reliable and fast delivery times using the right parcel company, The pay and go range is small and needs to be expanded, On the pay monthly side its all about deals and i would say its slightly more expensive than a rival company, Although I will say if you get on the phone your more likely to get the deal you want, Overall though im satisfied with phones4u and would reccomend them to all”

Helpful Report

Posted 9 years ago

“The service was great. But I didn't realise my direct debit would not continue so I missed a payment so it would be good to be told about that.”

Helpful Report

Posted 9 years ago

“Got a nice phone and nice plan for me to us.. Thnx for phones4u and those who in customer support., really a nice experience”

Helpful Report

Posted 9 years ago

“Smooth process. Excellent service.”

Helpful Report

Posted 9 years ago

“Trouble free service. Placed order, it turned up the next day. Job done, thanks.”

Helpful Report

Posted 9 years ago

“In general I found our local shop in letchworth was very helpful Just recently I upgraded my phone through your head office. I was offered a £50 cash back which I have still not received also they forgot to inform EE of my account details. I think in future I will deal with our local shop I like to speak to people face to face. Thank you”

Helpful Report

Posted 9 years ago

“very polite and courteous staff and the setting up of my new contract was very easy and straight forward, unfortunately I am not so pleased with the network provider EE as I fail to get a decent and sometimes no signal in my home and I'm now stuck with it for another 23 months. when I looked into the network signal coverage for my area it looked really good but I am now wishing I stayed with o2”

Helpful Report

Posted 9 years ago

“Repeat customer, although changed to Vodafone network. Helpful, knowledgeable staff, both instore and at call centre. Great phone samsung too, galaxy s4. Thanks”

Helpful Report

Posted 9 years ago

“This is the third time my wife and I have got our mobile contracts through Phones4U, and it has always been dealt with in an efficient, friendly manner. It is a very confusing market out there with so many different tariffs from so many providers, but Phones4U are competent in sorting out the most cost-effective solution. The only minor criticism would be that I would appreciate more technical expertise regarding the features of the most recent models of smartphone, but I realise that this is a big ask considering how many features there are now available.”

Helpful Report

Posted 9 years ago

“A very neat phone . Easy to use and compact. Only problem I have is that I cannot get a reception in my bungalow and so have to go outside to make or receive calls. Very inconvenient!”

Helpful Report

Posted 9 years ago

“The majority of the service provided was good however I am still waiting for payment of £50. When I changed my contract with yourselves I was told I would need to pay £100 to cancel my current contract, and I would receive £99 to cover this cost. On top of this I was told I would receive an additional £50 automatic cashback, which I have not received. I also feel that it took too long to receive my money back in the first instance as I had to wait almost 1 month to be reimburesed.”

Helpful Report

Posted 9 years ago

“Never got my smartband. Also my plan has BT wifi but I've never been prompted to sign up or told where to sign up, so I can't use it. Other then that, great service. Next day delivery and here before I started work.”

Helpful Report

Posted 9 years ago

“Initial call was received and operator and i had good clear discussion and came to an agreement over my new phone. The telephone didnt arrive and 10 days later the operative called to say the paperwork got lost in the system and he would resolve the issue. He did this and within 48 hours my new phone arrived and the changeover went well. Thanks for the good service.”

Helpful Report

Posted 9 years ago

“I upgraded my phone to Samsung S4 black Edition and got a cash back of 48pounds and also 1 year Gourmet society free. Wow, what an excellent services packaged with good customer services. Well done Phones 4 U, you did tried your best to get me a good deal. Bless you all.”

Helpful Report

Posted 9 years ago

“Overall very friendly and helpful.”

Helpful Report

Posted 9 years ago

“Ordered the phone, got charged for the phone, received the phone. So far so good.”

Helpful Report

Posted 9 years ago

Phones 4u is rated 3.1 based on 645 reviews