Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.07

3.1 Rating 644 Reviews

42 %

of reviewers recommend Phones 4u

Company Reviews

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Metrics

3.1

Based on 644 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Phones 4u 1 star review on 12th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“just not very happy”

Helpful Report

(P4U Web) - Posted 9 years ago

“Ghjk”

Helpful Report

Posted 9 years ago

“I had a phone that didn't work properly I sent it back and they sent a new one and it is the same as the other one it turned up really cold and when I picked it up I could see my finger print on the silver bit on the back so I will be going back to Vodafone to upgrade my phone when this contract ends”

Helpful Report

Posted 9 years ago

“When I dropped my phone and the screen broke i was a disheartened but a call to the phones 4 u care team put me at ease when they told me to take the phone to the retail outlet and it would be replaced. When I went to the phones 4 U shop every thing was dealt with by the assistant without any problems until I was told that the only samsung galaxy s4 that they had in store was a white one as this was the only colour that i didn't want i was told that they could order a different colour and i would be able to collect it from the store in 2 days. When I went to collect the phone 2 days later i was told it had not arrived , 2 days later it has still not arrived and have been told it wii be another 2 days before it gets to the store for me to collect. This is the second time this has happened to me the first time being when there was a manufacturer fault with the phone Come on phones 4 U”

Helpful Report

Posted 9 years ago

Hi Graeme, Thanks for getting in touch and posting your comments. I'm sorry to hear about the experience you've had and the inconvenience that has been caused by the delay of your replacement phone. As this is regarding Insurance you will need to speak to our dedicated Insurance Team and they will look into this for you further. This is due to FCA regulations that stipulate that a customer has one point of contact for nay insurance queries. The contact number for them is 08448 710535, and they will be happy to hep. Thanks, Sam.

Posted 9 years ago

“Everything done on phone despite going to store.......store can't do anything......silly policy/ way of working”

Helpful Report

Posted 9 years ago

Hi Asma, Thanks for your feedback! I can see that you did place your order over the phone with us. By all means you can still visit your local store if you do need assistance with anything. However, if for any reason an exchange needs to be done on your account then this would be done via the phone/post. This is so we can make sure that your account is kept up to date and noted, and also due to the system it has been processed cannot be completed in store. I'm sorry for any inconvenience that this does cause, but can assure you that if we did need to complete an exchange etc on your account it would be done as quickly as possible for you. Thank you for your feedback on this matter, I will pass this on to the relevant department so it can be considered in future. Thanks, Sam.

Posted 9 years ago

“Got a phone with EE, paying £50 a month for it to not work outside the house! Total joke”

Helpful Report

Posted 9 years ago

Hello Jessica, Thanks for your post! I'm sorry to hear that you're experiencing problems with your phone and in particular when you're outside the house. I'm not sure if this is a fault with the phone or more of a signal problem, so there are a few things that you can try. If it is a problem with your signal then you will need to speak to EE and escalate this with them. They will be able to complete some in depth signal diagnostics to see if they can improve this - they may even have signal boxes that can help. If it is a fault with your phone then we have a great Tech Team that can help, and they will complete and run tests over the phone with you - their number is 08448 712233. If they are unable to resolve the issue and there is a fault then you are covered by your warranty for a free manufacturing repair at our repair centre. You can get your phone booked in for a repair at any one of our stores or you can call them directly on 08448 712269. Hope this helps. Kind Regards, Sam.

Posted 9 years ago

“phone delivered on time, but transfer of number to new sim took some time, but assuming this is the networks issue and not phones4u or our updates from phones4u given a low priority?”

Helpful Report

Posted 9 years ago

Hi Michael, Thanks for leaving your comments. I've taken a look at your account for you and I can see that it was an Orange upgrade that you took out with us. There is a 4 day delay on the connection of your new Sim Card, this is an agreement that we have with Orange. It allows you time that way to make sure that the phone is delivered and also everything is transferred so it's not lost. You should find that your old Sim Card is still connected for you, and this should not disconnect until your new Sim Card is connected. Thanks for getting in touch with us. Thanks, Sam.

Posted 9 years ago

“Not good value for money, much better deals can be found elsewhere”

Helpful Report

Posted 9 years ago

Hello Rebecca, Thanks for you comment. We do try and be competitive with what we offer and do look at what else is available in the market. A lot of our contracts/deals do come with free gift and we do run a lot of promotional offers, however, these are subject to availability and change. If you do see something elsewhere, then it is worth mentioning it to our Sales Team and they will try their best to match this for you. Thanks, Sam :)

Posted 9 years ago

“Saw phone on website but went to local store as my daughter's phone had broken and wanted it quickly, store told me phone had been dis-continued and website was out of date, orders it 1 hours later on phone and arrived 2 days later. Store just wanted to sell me another more expensive phone through them and not the website. Don't go into stores and ask as you don't get the truth. (Wrexham store based in Currys by the way)”

Helpful Report

(P4U Web) - Posted 9 years ago

Hello Chris, Thanks for your post! I'm so sorry to hear about the experience that you've had in one of our stores. I can assure you that this is not what we like to hear and we will certainly be picking this up with the store. Thank you for making us aware about this, this will be passed on in order ti improve future service. Thanks, Sam.

Posted 9 years ago

“Phones 4 u service was good but the quality of their after sales customer service is poor not very helpful. Have had issues with both phones we purchased one having to be replaced completely within a month !”

Helpful Report

Posted 9 years ago

Hi Scott, I'm sorry to hear that you've experienced problems with the phones that you have purchased. We do have a great Tech Support Team that will be able to help and complete some diagnostics for you. The contact details for them are 08448 712233 or you can use our Tech Support Tool on our Support Site: http://bit.ly/QhsbJL. Thanks, Sam.

Posted 9 years ago

“Still haven't received my google play vouchers which I should have received 28 days after receiving my new phone”

Helpful Report

Posted 9 years ago

Hi Cheryl, Sorry you've not received your Google Play voucher this should have been emailed to you within 28 days of receiving your phone. I can see that a member of our Customer Service Team has tried to contact you about this, but missed you. What we will do is take a look at the update that they left on your account and drop you an email within the next 24 hours about this. I'm sorry for the delay, we look forward to speaking to you. Thanks, Sam.

Posted 9 years ago

“Plan clear but not what the extras might be. After 6 months I still don't know how long a text has to be before it costs extra!”

Helpful Report

Posted 9 years ago

Hi Gillian, Thanks for getting in touch! If you speak to Vodafone directly they will be able to take a look at this for you, and advise of any additional charges that may be incurred. Thanks, Sam.

Posted 9 years ago

“I felt the Dundee store didn't listen well enough to my needs, and I don't think they gave me the best phone. I since learned it was an older model. It turned out to be awful. However I sourced a replacement through your online site and I spoke to a young man who was so helpful, he recommended 2 models and went through everything. As a result I love my Motorola moto g and it was the latest model.”

Helpful Report

Posted 9 years ago

Hello Sheila, I'm really sorry to hear that the service in the Dundee was not the best when purchasing a phone. Thank you for letting us know as we will make sure it is passed on. It's great to hear that when visiting our Online Store the experience was much better. The Moto G is a great choice of phone and has been very popular with us! Enjoy your new phone! Thanks, Sam :)

Posted 9 years ago

“Although I appreciate what Phone 4 u do I've never appreciated the overly sales centered approach it certainly leaves you feeling that the sale is far more important to them than making you happy, I also dislike how often you only get a good deal if you haggle with sales assistant, call centre definitely easy to speak to than the overbearing in store staff who don't take no for an answer”

Helpful Report

Posted 9 years ago

Hi Matthew, Thanks for your feedback. We value all feedback from our customers as it does help us to improve our future service and service going forward. I'm sorry to hear that the process of taking your contract out with us was not the best, we would hope that it is a quick, simple and enjoyable process for everyone. Thank you for leaving your comments and I will make sure that it is passed on for you. Thanks, Sam.

Posted 9 years ago

“Got a good deal but had to chase the cash back. I was offered a Sky deal but when Sky got hold of me it wasn't as good as stated in store, didn't go with them in the end. Service in store good when you got someone but quite a long wait. Still all in all you get what you pay for... if you want cheap, its going to cost somewhere... would still buy from them again.”

Helpful Report

Posted 9 years ago

Hello Gregory, Thank you for leaving your feedback. It's great to hear that you got a good deal from us, and that the service in store was good too! Sometimes depending on the time of day you visit our stores it can be a bit busier, so the wait may be a little longer. I'm sorry that you had to chase your cashback payment, this should have been paid into your account automatically within a maximum of 34 working days. I can see from your account that you have spoken with us and your cashback has now been paid - I'm sorry for the delay. Thank you again for your feedback, we do appreciate this as it allows us to improve our future service. Thanks, Sam.

Posted 9 years ago

“I found my experience average! The initial customer service was good, however there were a number of issues after. I was told I did not have to set up a new direct debit as I was upgrading,which was false, and the £20 credit to the person that referred me has still not arrived. Very average to say the least!”

Helpful Report

Posted 9 years ago

Hi Samray, Thanks for posting! I'm sorry to hear that you found your experience with us average - that's certainly not what we want to hear. In regards to your Direct Debit, the information will have been passed onto the network as part of your connection/application process. If you could ask your friend to log onto our Live Chat facility : http://bit.ly/1qZorf1 (Left hand side on our Support Site), we can chase the recommend a friend payment for them. Many Thanks, Sam.

Posted 9 years ago

“Ok apart from I never recieved the Galaxy tab I was told I'd get with phone other than that no problems”

Helpful Report

Posted 9 years ago

Hi Stephen, Thanks for your post! I'm so sorry that you've not received your Galaxy Tab as promised, this should have been with you within 28 days of receiving your Galaxy S5. I will chase this up for you and drop you an email within the next 24 hours to confirm the details. Thanks, Sam.

Posted 9 years ago

“The service so far has been really great, good deals on good phones and so forth. They called me before my last contract expired and gave me exactly what I wanted and more. I do however have only 2 issues that very seriously needs to be addressed by these guys and it is as follows. My new contract ended up being with EE, moving over from O2 because its the provider with whom I could get a better deal, however, after being assured that I had reception where I live, now that I actually have the phone I'm finding that yes, I have reception, but it sucks to say the least, and the 4G is just as bad, great when I have signal and it works, but its unreliable. In short, random fluctuation between zero to two bars of bloody signal and random changes between 4G and everything does not count as any kind of acceptable reception. You guys need to seriously get right on top of this if you're going to recommend and provider to anyone, this is a most basic a requirement for a phone and a really stupid mistake to make. Second is that my recent package came with a free Galaxy Tab. Yeah, stuff for free is nice, but this tablet is actually useless and it sits in its packaging in my drawer, never to be used that I might as well have not even received one in the first place. To give someone such a tablet when they are purchasing something like a Galaxy S5 phone is a really silly thing to do because the phone itself makes the tablet totally redundant, the smart thing is to properly match up device qualities if you're going to do such promotions, even if it costs a little bit more. Clearly someone who is willing to get the latest thing out as soon as it hits the shelves with the associated costs getting latest gear doesn't mind it so much, or at least give one the option between various items or something. Also, I had to chase Phones4Uu twice in order to get this delivered, it would appear that they totally forgot about it or something. This would have have been a 5 star review were it not for these two issues.”

Helpful Report

Posted 9 years ago

Hi Morgan, Thanks for your post! It's great to hear that when you've contacted us that we've been able to find the best deal for you! In regards to your signal, we will complete a signal check at point of sale using the signal checkers provided by the network. This then gives us a guideline of what you're signal will be like in your area. If you are experiencing problems with your signal then I would advise speaking to EE directly as they can complete a more in depth check for your area. If after completing these checks you're still experiencing problems, then it may be worth speaking to them to see if they do any signal booster boxes that may help. I'm sorry to hear that you had to chase your free gift of a Tab with us, these are usually sent out within 28 days of receiving your new phone. The promotions that we run alongside some contracts are a free gift and they are subject to availability and change. If you are experiencing any problems with your Tab then please speak to the manufacturer directly about this so that they can take a look. We will of course take all of your feedback on board and make sure it is fed back and considered in future. Many Thanks, Sam.

Posted 9 years ago

“Selling me the phone and the correct one I can't complain. But I get free sky sports. ......can't access......Help to get this was poor. ......didn't want to know. Still haven't got it......saying to go into shop as wasn't their problem is not good!”

Helpful Report

Posted 9 years ago

Hi Richard, Thanks for posting! I'm so sorry that you've not been able to set up the Sky Sports application that you're entitled to. As far as I'm aware if you contact Vodafone they should be able to talk you through the steps in which to set this up. What we will do is investigate this for you further and find out the steps in which you need to take to get this all set up. Again I am so sorry for the delay and time this has taken, we will be in touch via email within 48 working hours. Many Thanks, Sam.

Posted 9 years ago

“Didn't think it's a very good service due to the phone I purchased has been cut off all ready for no reason”

Helpful Report

Posted 9 years ago

Hello Robbie, Thanks for your post! I'm so sorry to hear that your phone has been disconnected, we can certainly investigate this for you. What we will do is speak to the network to find out why it has been disconnected for you, as it's not something that Phones 4u will have done. Thanks, Sam.

Posted 9 years ago

Phones 4u is rated 3.1 based on 644 reviews