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Phones 4u Reviews

3.1 Rating 645 Reviews
42 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 645 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 1 star review on 12th January 2023
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Joe
Verified Buyer
“Was supposed to receive free speakers with my phone. they never arrived. when i called phones4u i was told they would look into it. havent heard back from them since”
Helpful Report
Posted 9 years ago
Hi Joe, Thank you for leaving your comments. I'm really sorry that you've still not received your free speaker, and that even after speaking with us it has still not arrived. This will be looked into and fedback to the relevant individuals/departments. I have got access to your account, so this is something that I will look at for you and get requested. I will email you within the next hours with the details. Thanks, Sam.
Posted 9 years ago
Jill
Verified Buyer
“I found the people at phones4u polite, helpful and pleasant. Only gripes are, that when I signed up through phones4u on EE, I was told that there shouldn't be a rise in my contract price until next year, yet within 6 weeks I was informed of a rise in cost. I wasn't warned either, that on EE any text over 160 characters, this includes spaces, would cost the same as a picture message or even if it was a short message with an icon added was the same. I thought I had unlimited texts on my package.I chose a reasonable monthly package of £37 but was getting bills nearly £ 10 more so beware, good deals with EE aren't so good. I still feel that this should have been pointed out as I would definitely not have gone with a EE.”
Helpful Report
Posted 9 years ago
Hello Jill, Thanks for your post! It's lovely to hear that when you brought from us, the service received was polite, helpful and friendly - it's exactly what we want to hear! I'm so sorry in regards to the the EE contract you've taken, the details that you mention are not something that is within our control. It is at the network's discretion if they increase their price plans, and if this is done it's normally inline with inflation and they will notify you about. Thank you again for your comments, they will be passed on and taken on board for future consideration. Thanks, Sam.
Posted 9 years ago
Hollie
Verified Buyer
“Told I was going to get over £50 to cancel me contract but never, very disappointed”
Helpful Report
Posted 9 years ago
Craig
Verified Buyer
“i didnt get the discount that was already on my old contract transfered to my new contract not to happy!!”
Helpful Report
Posted 9 years ago
Anthony
Verified Buyer
“The time taken to sort my deal out led me to miss out on the launch offer”
Helpful Report
Posted 9 years ago
Laura
Verified Buyer
“I brought the Sony xperia z1 as a replacement for my old one. The phone had lots of problems with the speakers and didn't have the cover for the headphones compartment to make it waterproof, unlike the one I had before, makes no sense as is supposed to be exactly the same phone. Very disappointed in my product ordered.”
Helpful Report
Posted 9 years ago
Alan
Verified Buyer
“I have only given 3 stars as I was promised 100 pounds cash back ,no cash back has come my way . The rest of the service is good.”
Helpful Report
Posted 9 years ago
Sheila
Verified Buyer
“The phone I received (Doro DR607) is just what I wanted and arrived very promptly as promised. Unfortunately there was no mention of it being necessary to register with Orange to activate the ten pound purchased with the phone. So I waited the 48hrs which you did say it may take but was still unable to use the phone. I then rang phones 4u & they told me I would need to contact orange, which I did & duly activated my phone to receive my top up. Unfortunately they said it could take from 24hrs to 10 days , so I am still waiting to use my phone. phone received 22/07/14.”
Helpful Report
Posted 9 years ago
Reginald
Verified Buyer
“Life mobile customer service team let you down”
Helpful Report
Posted 9 years ago
Rashmi
Verified Buyer
“Being an RED employee was told I would get a discount on my tariff But was not given one and now it is 3-4 months and I cannot get the discount Very disappointed”
Helpful Report
Posted 9 years ago
Hello Rashmi, Thank you for your online review regarding your Vodafone contract. I am sorry that you have not been eligible for a discount. I have checked your Phones 4u account and cannot see that you have reported this to us. I really recommend speaking to your employee with regards to the clarity of the Terms and Conditions of this discount. Kind regards, Amy
Posted 9 years ago
Roseleen
Verified Buyer
“Didn't receive the free credit with new phone and had to wait almost 1 month for refund after several chase up phone calls.”
Helpful Report
Posted 9 years ago
Hello Roseleen, Thank you for your online review regarding your new Samsung Galaxy S3 Mini. I'm sorry that you had not received the top up on your SIM card. I am glad to hear that this has now been refunded. Kind regards, Amy
Posted 9 years ago
Rachel
Verified Buyer
“Phone did not turn up when I was told it would, staying In for the day is rather annoying to find out it's not coming.. Turned up nearly a week after ordered..”
Helpful Report
Posted 9 years ago
Hello Rachel, I am so sorry for any confusion with your order. I have just listened to your call with Aaron, on 17 April, and clarified that you were not eligible to upgrade until 24 April, so we would not be able to send the phone out until then. Please accept our apologies if this was not made clear. Thank you for posting your review. Kind regards, Amy
Posted 9 years ago
Keith
Verified Buyer
“Handover from phone to new phone contract despite staying with sane provider complete cock up.”
Helpful Report
Posted 9 years ago
Hello Keith, I am sorry if there were any initial connection issues with your Orange upgrade. I hope that this has now been resolved and that you are enjoying your new Nokia Lumia 625. Thank you for bringing this to our attention and for posting your online review. Kind regards, Amy
Posted 9 years ago
Carl
Verified Buyer
“I was not happy with the content of letter I was given to sign as the reason for which my phone was not repaired! It stated a completely different reason and no attempt was even taken by the shop to resolve the issue amicably! I do not think the matter was dealt with appropriately and would have complained, but then I thought to leave it. I really would like my phone fixed for me and make me happy to enter any of your shops for any transaction again. Thanks.”
Helpful Report
Posted 9 years ago
Hello Carl, Thank you for your online review. I'm sorry that you felt that you had a poor repair experience. I've taken some time to locate your information, however, there is no repair on record with ourselves under your details. Should you have concerns about a repair with us then we have a Live Chat team available at support.phones4u.co.uk (just click the Live Chat box on the left hand side when this is in green). One of our agents shall be more than happy to discuss any repair that you have had through us. Kind regards, Amy
Posted 9 years ago
Robert
Verified Buyer
“phone is straighforward to work downfall is the low memory on phone you can only add a few apps before being told memory full. had to go buy a 32gb sd card to save music photos phone works well otherwise has a not too bad camera buttons can be a bit stiff to push at times. some features not very loud for a phone for a deaf person eg text message ringtone can be hard to hear at times”
Helpful Report
Posted 9 years ago
Hi Robert, Thank you for you online review regarding your new Doro phone. I am sorry that you found the internal memory too small. I am glad that you have now gained a 32gb card to increase this. Should you ever need to speak to someone regarding any settings on your handset, to see if there is anyway to increase the volume, then please feel free to visit any local Phones 4u Branch who shall be happy to help, face to face. Kind regards, Amy
Posted 9 years ago
Colin
Verified Buyer
“Had phone about two and a half months,when camera stopped working sent for repair. took two weeks to get back from repair, then found case was broken. Now I have to wait another two weeks.”
Helpful Report
Posted 9 years ago
Hi Colin, I'm so sorry that this has happened. I understand that you phone is currently being assessed by our repair centre (Anovo). I would like to help, as I can appreciate that you have had to send your Motorola away again. I have located your account so please look for my email correspondence today. Kind regards, Amy
Posted 9 years ago
Sarah
Verified Buyer
“Service was good.”
Helpful Report
Posted 9 years ago
Paul
Verified Buyer
“Pones 4u said I was within contract period to switch and said everything would be sorted via phones4u. This never happened and I was left with an outstanding amount. This has happened on 2 occasions.”
Helpful Report
Posted 9 years ago
Hello Paul, Thank you for your review. I can see that you ordered a new contract on EE in April. I am sorry if you had an issue switching over. I understand that you have said this is not the first time. I do hope that this has since been resolved, however, please feel free to email me at socialsupport@phones4u.co.uk if you have any further concerns. I shall then be in contact within 48 working hours. Kind regards, Amy
Posted 9 years ago
Graham
Verified Buyer
“Website is easy to browse and the checkout process is simple. My product was competitively priced. Despatch/delivery was very slow so that was disappointing.”
Helpful Report
Posted 9 years ago
Hello Graham, Thank you for posting your review. Wonderful to hear that you were happy with our website and offers. I can see that you order took 3 days to reach you so I can understand how this would have disappointed you. Please accept how sincerely sorry we are for the time taken to receive your new phone. I do hope that you are enjoying your HTC One. Kind regards, Amy
Posted 9 years ago
Karen
Verified Buyer
“Delivery was very quick with completed paperwork. However, the phone should have been an upgrade but was put down as a new phone so it took over a week to sort with the networks before i could use the phone keeping my old number .”
Helpful Report
Posted 9 years ago
Hello Karen, Thank you for your review. I can see that you placed this order for a new contract online. I am sorry if there was any lack of clarity regarding your order. I am glad to hear that you have now moved your number across and you are able to enjoy your new phone. Kind regards, Amy
Posted 9 years ago
Phones 4u is rated 3.1 based on 645 reviews
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