Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.09

3.1 Rating 652 Reviews

43 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 28th May 2025

Ci Panshenki

Phones 4u 5 star review on 26th May 2025

OA Rondon

Phones 4u 5 star review on 19th January 2024

James Garvey

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 1 star review on 12th January 2023

Anonymous

Phones 4u 5 star review on 21st December 2022

Seith A Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item I orderd is not in stock and there is no confirmation when it will ever be.”

Helpful Report

Posted 10 years ago

Hi Dekland, Thanks for getting in touch and leaving some feedback. I'm sorry you had to wait so long for your phone and gift, this particular deal was in high demand which was the main cause behind the delay. Now that you have received both I hope all is well. Thanks again, Hugh

Posted 10 years ago

“I bought an iPhone on Vodafone which turned out to pretty much useless to me because I have no signal whatsoever in my area. It would of been useful to me if there was a signal checker before ordering.”

Helpful Report

Posted 10 years ago

Hi Sarah, Thank you for getting in touch and leaving some feedback. I'm sorry to hear you do not have good signal. We do have coverage checkers for each of our network providers available on our website at www.phones4u.co.uk/vodafone. It may be worth contacting Vodafone to inquire about a Sure Signal Box. This box connects to your homes wifi and guarantees 3G signal in your home. I hope this helps, Hugh

Posted 10 years ago

“My wife and I purchased new phones as part of the agreement there was a cash sum of £240.00 combined which hasn't been paid into the account yet. When speaking to a collegue they advised nothing on system to show this deal was agreed. I would greatly like this to be looked into.”

Helpful Report

Posted 10 years ago

Hi Kyle, Thanks for getting in touch and leaving some feedback. I'm sorry to hear of your experience. I can confirm the £100 BACs payment for this order no was raised and cleared in March 2014. If you have any other queries please don't hesitate to get in touch via our Live Chat facility available on support.phones4u.co.uk. Live chat is the best route for us to help you out as quickly as possible. Thanks, Hugh

Posted 10 years ago

“I feel that it-s not made very easy for customers who order over the phone and you get much better service in store. You need to ensure that customers are made aware of what they can and can't do by doing it via phone.”

Helpful Report

Posted 10 years ago

Hi Hannah, Thanks for getting in touch and leaving some feedback. I'm sorry you didn't feel the service was as good as store. I can appreciate there is more of a personal touch in store, but the telesales team should also be able to answer any questions you may have about a contract. I hope we can offer you a better service in the future. Thanks, Hugh

Posted 10 years ago

“Crazy customer servicing!!! Why can't I go into one of the shops for advice/help? They told me because I ordered online it is totally separate from the shops and strictly speaking did not have to help me. However when I went into the Bournemouth branch the guy was very helpful though I should not have to go through that in the first place.”

Helpful Report

Posted 10 years ago

Hi Stephen, Thanks for getting in touch and leaving some feedback. I'm sorry to hear you were advised our Phones 4u stores would not be able to help. This is not the case, as you have now experienced. The only restriction would be is that stores cannot process any till functions for Web/Telesales customers. I hope you received the service you required. Many thanks, Hugh

Posted 10 years ago

“It would be better if there is more help with credit with the mobile phone companys.so u can get a mobile phone for the people who cant get one”

Helpful Report

Posted 11 years ago

Hi Lee, Thanks for getting in touch and leaving some feedback. I'm sorry to hear you couldn't take out a contract with ourselves. We do now have our own network called LIFE Mobile, it may be worth checking what deals you can take out. Hope this helps Lee, Hugh

Posted 10 years ago

Phones 4u is rated 3.1 based on 652 reviews