Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.07

3.1 Rating 645 Reviews

42 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 645 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Phones 4u 1 star review on 12th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't get the contract I wanted and other offers were way overpriced so unfortunately phones4u failed to get me away from pay as you go.”

Helpful Report

Posted 9 years ago

Hi Calum, Thanks for getting in touch and leaving a review. I'm sorry we were unable to get you a contract. I hope we can have your custom in the future. Thanks again, Hugh

Posted 9 years ago

“Phone 4 u was really easy to use and got the phone super quick. Only issue i had was the correct details being forwarded onto EE when my new contract was taken out therefore i ended up receiving a warning from EE as my direct debit details had not been passed on.”

Helpful Report

Posted 9 years ago

Hi Kelvin, Thanks for getting in touch and leaving some feedback. Happy to hear the experience on the whole was a good one. I'm sorry that your direct debit details were not correctly set-up. I can confirm the details were sent over to the network. Apologies for any inconvenience caused, I hope the rest of your contract is running smoothly. Thanks again, Hugh

Posted 9 years ago

“The Grimsby store staff are extremley slow. We walked out one saturday, as we had been waiting over 30mins. Improvements on this store is a must. You must be losing customers to your rivals if people waited as long as we did.”

Helpful Report

Posted 9 years ago

Hi John, Thanks for getting in touch and leaving some feedback. Apologies over the delay in store, I can imagine it would be quite frustrating waiting so long. As you can appreciate stores on Saturdays do get very busy, but I agree you should not have had to wait so long. I hope you do not experience the same level of service again John. Thanks again, Hugh

Posted 9 years ago

“pushed into contract didnt realy want”

Helpful Report

Posted 9 years ago

Hi Steven, Thanks for getting in touch and leaving some feedback. I'm sorry to hear you feel you were pushed into the contract, it's not the sales practice we teach or endorse. At the time you took the contract there was a 7 working day cooling off period which means you could have cancelled within this timescale. As you did not do so I hope the contract is running smoothly for you now. Thanks again, Hugh

Posted 9 years ago

“Good service and quick delivery, but let down by offer still not being received. Was meant to receive watch but has been delayed for a couple of months!”

Helpful Report

Posted 9 years ago

Hi Andrew, Thanks for getting in touch and leaving us some feedback. Glad to hear you think our service and delivery was good, although I'm sorry that you have not yet received your Galaxy Gear. If you have still not received this, please email your full details along with your order number to socialsupport@phones4u.co.uk so I can investigate and get this resolved for you as soon as possible. Thanks again :) Hugh

Posted 9 years ago

“Hi the phone is good but vodaphone is something else cannot get 4g or get a signal, at times very poor. Also phones 4u keep sending texts about the hot spots wifi which I was paying for but now I have a new contract and was informed that the hot spots were free under thus contract.”

Helpful Report

Posted 9 years ago

Hi Robert, Thanks for getting in touch and leaving us some feedback. I'm sorry you aren't getting the best signal possible. I have looked at the coverage checker for your home post code and I can see that the signal for 2G, 3G & 4G is excellent. It may be worthwhile calling Vodafone on 191 (free off your Vodafone mobile) to ask them to check the area for more detail. Thanks again for the feedback Robert, Hugh

Posted 9 years ago

“Overall my experience was fine. I was disappointed that I initially got rejected during a credit check when I tried to buy a contract and iphone through their website. I have excellent credit and have never been rejected in the past for anything! I contacted Phones4U and asked why I hadn't passed and they explained that actually it was the mobile phone provider (in this case Orange) who runs the credit check and they suggested a similar contract but with a different provider. I DID pass the other provider's (Vodafone) credit check and eventually got my contract. However, Phones4U were not able to answer why I hadn't passed and it delayed the whole process by a couple of days.”

Helpful Report

Posted 9 years ago

Hi Carterann, Thanks for getting in touch and leaving some feedback, I'm sorry over the inconvenience relating to the first credit check. You are correct in saying this is the networks decision, and unfortunately in most circumstances we do not get a direct reason as to why it may have been unsuccessful. I would recommend contacting the network for more details regarding the reason. I'm happy we were able to get you another contract though and I trust all is well with this. Thanks again Carterann, Hugh

Posted 9 years ago

“Not bad customer service. Tried all their best to accomodate my needs.”

Helpful Report

Posted 9 years ago

Hi Lazar, Thanks for getting in touch and leaving some feedback. Glad to hear we looked after your needs, hopefully we can give you even better service next time. Trust all is well with your contract, Thanks again Lazar, Hugh

Posted 9 years ago

“Good telephone service, although I ordered two phones which were delivered separately”

Helpful Report

Posted 9 years ago

Hi Lynne, Thanks for getting in touch and leaving some feedback. Happy to hear you think our service is good :) I can imagine it was a little frustrating having two different delivery times. This would normally be because we have to wait for a response from the network for any pending checks, so if one was quicker than the other this may have resulted in them going on separate delivery vans. I hope everything else is well. Thanks again, Hugh

Posted 9 years ago

“Service was ok, nothing special. They forgot to mention that I had to set up direct debit by myself directly with EE and then nearly caused me to be charged extra due to lack of payment.”

Helpful Report

Posted 9 years ago

Hi James, Thanks for getting in touch and leaving some feedback. I'm sorry your direct debit was not set up correctly. You would not need to set this up manually in normal circumstances so I apologise for the inconvenience. I hope everything else is going well with your contract. Thanks again, Hugh

Posted 9 years ago

“I received the phone I asked for but I am still waiting for the gormet discount card that I was told I was entitled to as a sign up offer. Not impressed”

Helpful Report

Posted 9 years ago

Hi Matthew, Thanks for getting in touch and leaving some feedback. The Gourmet Society Membership is redeemed through prizes.phones4u.co.uk. You'll need to enter your IMEI and personal details. This will then give you your unique code which you can use on the downloadable app from the App Store. Apologies if this wasn't explained previously Matthew, must be quite frustrating to say the least. Hopefully you'll be able to enjoy all of the discounts now :) Thanks again, Hugh

Posted 9 years ago

“Pretty standard experience, nothing really groundbreaking that would make me shout about how amazing it was though.”

Helpful Report

Posted 9 years ago

“Was told that I would get roaming free but can't see it on my account so seems that the phone companies are following the banks telling people anything to get a signature, also haven't had my £20 for recommending my wife who has also signed a new contract.”

Helpful Report

Posted 9 years ago

“samsung galaxy s5 is terrible!!!”

Helpful Report

Posted 9 years ago

Hello Cameron, Thanks for getting in touch. I'm really sorry to hear that you're unhappy with your Galaxy S5, it has been a popular phone with us. If you're experiencing technical problems on the phone then you can always contact our Tech Team on 08448 712233, and they will be more than happy to complete some diagnostics on the phone for you. If you do need any more assistance then please feel free to log onto our Live Chat facility located on the Phones 4u website. Thanks, Sam.

Posted 9 years ago

“Still waiting for my £50 cash back after nearly 40 odd days. Fed up of talking to customer service about this matter. Must of spoke to every employee you have working there. None seem to have a clue to be honest. Nothing will get done about this matter know doubt!! Not happy!”

Helpful Report

Posted 9 years ago

Hi Patrick, Thanks for getting in touch, I'm so sorry to hear that there has been a delay in getting your £50 cashback. I have checked your account and I can see that this has now been raised and should have been in your account by the 23/07. Again I'm so sorry for the delay and inconvenience caused. Thanks, Sam.

Posted 9 years ago

“Ok. The return and resend of phones jaded my experience slightly...After asking for iPhone I didn't like and went for Samsung s5. Sim card is different for both phones and this should be been picked up but had to go and get sim card from shop. Had to go to.phones4 u shop and was made to wait for an age before even being acknowledged by staff. Then went directly to ee shop and got sim card without hassle.”

Helpful Report

Posted 9 years ago

Hello Kevin, Thank you for getting in touch and writing your review. I am really sorry to hear of this experience that you've had, and I do agree it should have been picked up that your new phone required a different sim. This should then have been sent out to you with the phone so that you could be up and running straight away. I'm so sorry for the delay in using your new phone due to this and also the time you had to wait in store. I am however, glad to hear that it has now been sorted and hope that your new phone is working okay? Thanks again for letting us know, I'll make sure it's fedback to the relevant team so it doesn't happen again. Kind Regards, Sam.

Posted 9 years ago

“When I said that I was happy to go ahead with my order I mentiined that it was fine as I would qualify for vodaphone nhs discount of 20%. He did not correct me on this matter and I later found out that I could have only gained this if I had placed my order directly through Vodafone. Misold or misled. Nice chap who served me but shame he didnt know this or otherwise chose not to correct me. I am not £8 per month out of pocket.”

Helpful Report

Posted 9 years ago

Hi Victoria, Thanks for taking the time time to get in touch and leave a review. I'm really sorry to hear you were advised incorrectly over your NHS discount. I would like to investigate this for you. If you would like to email your full details and reference number to socialsupport@phones4u.co.uk and allow 2 working days for a response I will request the sales call be listened to and get back in touch with you. Thanks again, Hugh

Posted 9 years ago

“It took nearly four weeks to get my new phone up and running! In the end a new SIM card was provided. All the staff were polite and helpful but seemed unable to solve the problem in a timely manner.”

Helpful Report

Posted 9 years ago

Hi Margaret, Thanks for getting in touch and leaving some feedback. Apologies over the delay in getting you connected and up and running. I can imagine it must have been quite frustrating, however, I can see the issue is now resolved and so I hope your contract is now running smoothly. Thanks again Margaret, Hugh

Posted 9 years ago

“online was ok my local shop was not they wanted to charge for the phone”

Helpful Report

Posted 9 years ago

Hi Karen, Thanks for getting in touch and leaving some feedback. Sometimes our deals online are better than in store and vice versa. I hope we can make any future purchases 5 stars. Thanks again Karen, Hugh

Posted 9 years ago

“The service is ok but I don't seem to be able to get in touch with anyone about a problem I have in that the new case photo button doesn't register with the phone itself”

Helpful Report

Posted 9 years ago

Phones 4u is rated 3.1 based on 645 reviews