Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Phones 4u Reviews

3.1 Rating 645 Reviews
42 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 645 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

Write Your review

Tell us how Phones 4u made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 1 star review on 12th January 2023
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Natalie
Verified Buyer
“I was impressed at the quick delivery (bought Saturday online and delivered Sunday morning) and staff have been helpful and friendly when I have phoned up. However I have had to contact Phones 4 U and EE a total of 10+ times within 2 days as Phones 4 U gave me a number that was technically invalid. 5 days after receiving my phone it is still not sorted. EE and Phones 4 U just blame each other.”
Helpful Report
Posted 9 years ago
Hello Natalie, Thank you for posting your review. I'm sorry to learn about your connection issues. I have looked into your account and can see that this is noted as resolved on 31 July. I shall be emailing you today regarding this as I wish to ensure that this is now all sorted. Kind regards, Amy
Posted 9 years ago
Daniel
Verified Buyer
“Good comments except for when I had a fault with my phone it wasn't sorted”
Helpful Report
Posted 9 years ago
Hi Daniel, Thank you for your review. I am sorry to hear that you have been experiencing a fault with your phone. I have checked your account and can see you had a problem with people hearing you on calls. You last spoke to our Technical Support Team on 17 July regarding this who asked you to monitor the issue. You do have a 24 month warranty which entitles you to a free of charge repair for any manufacturing faults. I would recommend booking this for an assessment at any local Phones 4u branch. Alternatively, you may speak to our repair centre (Anovo) on 08448 712269. Kind regards, Amy
Posted 9 years ago
Andrew
Verified Buyer
“First time I renewed contract over the phone with phones 4u this lead to my details being passed to scammers who work internal or independently who repeatedly tried to gain access to my bank account however I approached phone 4 u queen gate Peterborough they were very help full and a credit to your organisation .lesson learnt I will now only deal face to face .”
Helpful Report
Posted 9 years ago
Hello Andrew, Thank you for posting your review. I can see that it was us who tried to contact you in May in order to confirm your details for you cashback. As you were unsure if this was legitimate, you visited our Peterborough branch, who kindly called and confirmed it was ourselves. Please accept our apologies for any concern this caused. Kind regards, Amy
Posted 9 years ago
Neil
Verified Buyer
“The service in store was very go but the call centre service not as good I'm afraid. 3 times I had to call to get the £100 cashback”
Helpful Report
Posted 9 years ago
Hello Neil, Thank you for taking the time to post your review. I am incredibly sorry to see the level of contact you made in order to receive your cashback. I am glad to see that this was processed in June. Thank you once again and please accept our sincere apologies for any frustration caused. Kind regards, Amy
Posted 9 years ago
Allyson
Verified Buyer
“I was very happy with the person i spoke to and the help the gave me. But while trying to make my mind up to what phone i would like i chose this one because i was told with having a toddler the screen was shatter resistant. Clearly this information was incorrect as my daughter just dropped my phone in the kitchen which will now cost me to fix. The main reason i took this phone was because of the information i was given on it, which is incorrect.”
Helpful Report
Posted 9 years ago
Hi Allyson, Thanks for getting in touch and leaving some feedback.. I'm sorry to hear your phone screen has been damaged. The Nokia Lumia 625 does have Gorilla Glass 2, which means it has been strengthened. However, I'm afraid it can still be damaged. This would not amount to mis-advice from the sales agent. I hope everything else is running smoothly and apologies over the experience you have had to date. Thanks again, Hugh
Posted 9 years ago
Caroline
Verified Buyer
“Disappointed that the promise of free trainers never arrived. Now wondering if it's just a gimic to make people sign up.”
Helpful Report
(P4U Web) - Posted 9 years ago
Alison
Verified Buyer
“Still have not recieved my cash back”
Helpful Report
Posted 9 years ago
Hi Alison, Thank you for getting in touch and leaving a review. I'm sorry to hear the delay with your cash back. I can see this has now been raised on our system. Please get in touch via our Live Chat facility if you have any other queries. Thanks again Alison, Hugh
Posted 9 years ago
Caroline
Verified Buyer
“The purchase of my upgrade was quick and easy. However my cash back was never put through so I had to call up and request that. Also the insurance I took out through phones4u was not set up as requested either so I will now be arranging phone insurance through a separate company”
Helpful Report
Posted 9 years ago
Hello Caroline, Thank you for posting your review. We are sorry that you had to chase up your cashback. I can see that you spoke to Carl in June who completed this transfer for you. Having checked your order, I can see that Phones 4u Care was added. I have requested that a call be made from our insurance company in order to discuss the matter further. Please allow 48 working hours in order to receive this. Kind regards, Amy
Posted 9 years ago
Jason
Verified Buyer
“I didn't deal with phones 4 u as I bought the phone from the internet and have had no dealing with phones 4 u direct.”
Helpful Report
Posted 9 years ago
Marie
Verified Buyer
“staff at my local branch are polite competent and professional tho I did not enjoy handing £100 insurance preimium when I was already paying insurance I have no problem with fones 4 u they r ok”
Helpful Report
Posted 9 years ago
Hello Marie, Thank you for your feedback. It's lovely to hear your kind comments about our store. However, I'm sorry that you were unhappy with the excess amount for your insurance. I can see that you reference number, 1002431708, relates to an order you placed online in June. I would be grateful if you could email me at socialsupport@phones4u.co.uk with the details of your experience in store. I shall then be in touch within 48 working hours. Kind regards, Amy
Posted 9 years ago
Richard
Verified Buyer
“Great deal back in May on new phone contract but still no cash back or Samsung watch received ??”
Helpful Report
Posted 9 years ago
Hi Richard, Thank you for taking the time to post your review. I am sorry to learn that you had not received your cashback or your Gear watch. I am glad to see that this has since been resolved and your money and watch has been sent to you. Thank you, again, for notifying us of this so it could be fed back. Kind regards, Amy
Posted 9 years ago
Ruth
Verified Buyer
“We were informed of getting cash back in May when we ordered the phone we are still waiting after chasing it up!”
Helpful Report
Posted 9 years ago
Hi Ruth, Thank you for leaving us your feedback. I am sorry that your cashback was not added to your order. I can see that an investigation was conducted to look into this for you. Since then you have spoken to Paul, in our Customer Services Team, who raised the cashback for you. I have taken some time to double check our Financial records and can see this payment completed on 15 July. Please accept how sorry we are for the time taken for you to receive this. I am glad to see that this has since been resolved. Kind regards, Amy
Posted 9 years ago
Joanne
Verified Buyer
“Wouldn't recommend Phones4u due to the fact that some of the customer service was appalling.....even after I was given cash as a gesture of goodwill. Also there seems to be no customer backup if you upgrade online by going in store if you have a problem.”
Helpful Report
Posted 9 years ago
Hi Joanne, Thanks for getting in touch and leaving some feedback. I'm sorry to hear of your experience. I can see there was a problem regarding the colour of the handset received and not being able to exchange in store. I'm afraid due to our tills operating on a different system they do not currently have the facility to process exchanges for Web / Telesales customers. I hope you were not inconvenienced too much and thank you again for giving your feedback. Many thanks, Hugh
Posted 9 years ago
Andrew
Verified Buyer
“how did you even get my email address? i dont remember giving it to you - however, while i'm here, every time i go in and ask for a topup on my pay monthly o2 sim, i get a barrage of questions about wanting to upgrade - if i wanted to upgrade i would ask - the implication here is that you i dont know what i'm in the shop for - i do - its very simple - pelase stop assuming that the person pn the street doesnt know what they want - just do as ive asked you to do without trtying to upsell - its really patronising. in the past when ive told people to stop doing it theyve replied that they're just trying to be helpful - well its not helpful at all - if im interested in your fantastic range of offers i'll ask, but im not so thats why i dont - anyway, how did you even get my email?”
Helpful Report
Posted 9 years ago
Nicholas
Verified Buyer
“Well, I explained that I went into dispute with T-Mobile and that although I signed a monthly contract with them - each month the bill was always more than expected. I was aware that calls to International numbers would not be allowed due to the monthly agreed figure on the contract. Although I did complain about this to T-Mobile, they refused to compromise by making any calls to 0845 and other revenue numbers barred. I refused to pay the last month of my contract with them and had many phone calls to them before arriving at this decision. They let it go but said that they would put the matter onto my credit reference file, which in itself is illegal as we were in dispute and I had also told them to take me to court in order that I would win. So, your team tried and tried to get me a nice little contract which would upgrade me to an iPhone on a monthly contract. I have been with Vodafone ever since and they have been great. Anyway, in the end the girl would have tried other routes, but by this time the whole thing was getting silly and not doing my credit rating any good by keep applying. The main reason I contacted you in the first place was because of an advertisement that appeared on my email page. Another phone company also rang me earlier in the year offering me a mobile phone for a monthly contract - this went on and on too. Tedious. I upgraded my phone with Vodafone as I had got some points saved up. I ended up paying £18 and got a smart looking ALCATEL phone which is so irritating as the buttons are not tactile and therefore it takes several hits to get the right letter when you are texting. You get fined if you miss a payment. They don`t call it a fine but if the money is not in your account you end up paying for all calls and texts until you money runs out - then they put you on a reserve then you pay your tenner and they sting you for the reserve. So you have to pay more - this is invariably give me about £2.00 credit which always seems to get used up no matter what I do re calls etc. So all in all, I think the phone companies (not you) ought to be fair with their charging schemes which tend to rip off nice young twenty somethibngs, who are trying to make a go in the world and then they wake up - EVERY F-G MONTH - with a phone bill of 70, 80 odd quid or more. This is ruinous to a young person. but the phone companies maintain this modus operandi as it is a sure way of making money.”
Helpful Report
Posted 9 years ago
Hi Nicholas, Thanks for taking the time to get in touch and leave a review. I have not been able to locate a live account for you I'm afraid. It does appear the issues you have experienced have been direct with the network provider and not Phones 4u. I hope that your issue has since been resolved with the network. Thanks again, Hugh
Posted 9 years ago
Helen
Verified Buyer
“So far so good.”
Helpful Report
(P4U Web) - Posted 9 years ago
Hi Helen, Thanks for getting in touch and leaving a review. Glad to hear you're happy with your purchase. I hope this does not change :) Thanks again, Hugh
Posted 9 years ago
Beata
Verified Buyer
“Happy”
Helpful Report
(P4U Web) - Posted 9 years ago
Hi Beata, Thanks for leaving a review :) Happy to hear you're happy! I hope we can make any future purchases 5 stars. Thanks again, Hugh
Posted 9 years ago
Beata
Verified Buyer
“Happy”
Helpful Report
(P4U Web) - Posted 9 years ago
Steve
Verified Buyer
“Web site sucky when you want tech specs, much better looking elsewhere to choose your phone. Prices - Good Delivery - Fast Communication - Non Existent. No email communication from Phone4U at all, despite it promising me at least 2 emails when I ordered (I did check my Junk Folder). First I knew was when the Delivery Service contacted me with a delivery time.”
Helpful Report
(P4U Web) - Posted 9 years ago
Hi Steve, Thanks for getting in touch and leaving a review. Sorry to hear your order details were not correctly communicated to you. I can assure this is not the norm and all customers should receive a confirmation of their order and despatch. I hope the phone is running smoothly. Thanks again, Hugh
Posted 9 years ago
Rebecca
Verified Buyer
“Called to see if could get a contract, when processing my forms online it took too long and then cut off. I then received an email to say i could not get a contract. All in all the website is quite basic and as for the human touch there is none, a bit bland.”
Helpful Report
Posted 9 years ago
Hi Rebecca, Thanks for getting in touch and leaving some feedback. I'm sorry to hear we could not process your contract with Vodafone. I hope we can have your custom in the future. Your opinion on our website is noted so thank you :) Sometimes less is more though hey. Thanks again, Hugh
Posted 9 years ago
Phones 4u is rated 3.1 based on 645 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request