“Good day pick n pay Elspark when it comes to their butchery they sell the best meat, it's fresh all the time the manager and the staff at the butchery department they are friendly and the service it's absolutely excellent I've been buying from them since 2009 they never disappointed me, keep it up with the fresh meat your selling and your excellent service Nomvula”
“I just came back from Pick n pay at Braamfontein, the service needs immediate improvement, specifically the ladies that serve food(food servers). I was on tea break for 15minutes, I went to buy solid food so I can be fulfilled and take My medication on a full stomach, the lady is not even paying attention to Me as a client when I buy, I ordered pap and cow meat(Inyama yenhloko) she serves Me cabbage, and Mogodu, then she doesn't even give Me a plastic spoon, soviet and I realize when I have to pay, that this is not what I have ordered then I left didn't pay and I didn't eat and get what I went for to the shop, wasted a whole 22 minutes. Specifically this Braamfontein pick n pay needs immediate improvement with their staff service, it is rubbish.”
“I ordered at 9:50 it’s now 12pm still waiting stil now.l then called the stupid customer care line have been holding for an hour🤬🤬🤬🤬😡😡😡😡😡😡l am so flipping mad!!!!After my order l am deleting this stupid App”
“Pick n Pay Qualisave at Jabulani Mall, I applaud your service. Excellent customer service, efficient and swift. I hope other retail shops can learn from you on how to manage queues and yet not compromise on service.”
“I like Pick n Pay but I'm really disappointed lately..I've purchased meat that was off...
I have bought muffins that were stale..when fresh they are so delicious
The cheese is past its expiry date..
I have to go back to the store everytime something is off and they replace it but it's not fair. I really live Pick 'n Pay but am not satisfied.”
“Oh my word after shopping 15 years with picknpay
It took them to be rude over a 50 rand voucher funny
I wouldn't want my family and friends shopping here
Rather go to checkers guys it's way better”
“I bought Casa Mia Marie and Coconut biscuits recently from PnP - the worst ever biscuits made; tasteless, falls apart / breaks into pieces when you touch it - as if not enough/ proper ingredients used, with a strange smell and taste. Thought to inform PnP anonymously - as it reflects badly on PnP as seller of Casa Mia. Bring back Bakers Biscuits please!”
“I placed an order online on the pick and pay website for groceries to be picked up at a pick and pay that’s near me. I was charged twice by them. I’ve been calling them all day and nobody is assisting me. I called the bank and the bank said it’s a pick and pay issue. I’m basically in limbo now because of this. Never will I ever buy from them again. Some of the agents too aren’t knowledgeable and cannot speak proper English which makes matters worse!”
“4 orders in a row been waiting for over an hour for someone to pick my order from Canal Walk. No remorse from pick n pay when I had to call an agent 4 times. I will never use their service again. They Definitely not living up to their ASAP name.”
“A massive thank u to Pick and Pay Chilli Lane. The Manageress, Ms Helen and her Team went out their way to accommodate my request. Needed 87 Christmas Hamper Buckets.. They made it happen by collecting stock from other Pick and Pay stores. Well done and Thank u for the excellent service. Going beyond the call of duty.”
“Me and my family went to the Pick n Pay in Woodlands Mall on 24-11-2024, to purchase some items for lunch. The staff their seemed extremely dismissive of our presence and were very unhelpful.
Firstly, I went to the Deli to get a pie, but the staff refused to assist me and kept helping people that came after me, and there were only 3 people including myself when I got there, so it wasn't as if they were too busy to notice me. At one point they came to help me as I was the last person, but suddenly another lay came by and the staff member turned around just as she started speaking to me to assist the other lady, clearly showing me that they did not want to help me. I eventually left without getting anything from the Deli after about half and hour. This is the first time I am treated like this, probably because I usually rather go Checkers who have very friendly staff usually, but from now on I will stick with Checkers on the other side of the same mall.
Secondly, my wife found a big piece of smoked cheese in the cheese section. It did not have a price on, only an expiration date. While I was waiting at the Deli she took the cheese to one of the staff members to get a price and they took it to the same Deli I was waiting at. When the Deli staff saw my wife waiting for the price, they took the cheese and went to the office. A while later they came back without the cheese and refused to sell it to us with excuses such as it was discontinued and some other excuses and I cannot remember, but it clearly had a expiry date which was still fine, so why was it in the cheese section and why can they not just give us the price as Checkers has done before if an item does not have a price. We asked them what they are going to do with the cheese if they cannot sell it and they could not tell us what they will do with it or where it was so that we can take a photo to try and find it somewhere else.
All in all, it seemed as if the Deli staff went out of there way to refuse to help us in anything we needed. Such a disappointment.
They even promised that they would get the store to contact me, but it has been more than a week and nothing, as expected!”
“Late Grocery Delivery and no Customer Service
A terrible experience with online grocery service today. Goods not delivered on time (1 hour late), and the customer service number takes at least 15 minutes before someone answers, and then they are unable to put you through to a helping agent. Their WhatsApp does not address complaints and their emails are electronically generated without sorting out the problem. Not WORTH USING again.”
“I made order today with pick and pay and before it was picked up everything was online before I made the order, on receiving one item was missing. I called the customer care and I was it was out of stock!!! Why was the item still on the website if it was out of stock??
I made an order again the second time when I noticed it was back in stock and when I received it the same thing happened, the raisin bread I ordered was not there. I called again and was told the same thing. Do you know how frustrating this is? For order that the minimum has to be 100 rand ? You need to do better, this is really annoying and frustrating. The worst part is they are not even taking the blame in anyway.”
“We bought a freezer online. Received R1200 discount. Order placed on Friday and delivery was expected to be the next week Thursday. Well we received the freezer on Monday, delivered to our home with R50 delivery fee. Pnp had the best price available on KIC which is a trusted brand. Thank you for this first time online ordering experience with you.”
“Your support has strengthened us and your love has sustained us.We extend our deepest Thanks to you for your support and kindness during our greatest loss.We appreciate it more than words can express and It will always be remembered.
From The Raniso and Mphanjukelwa's Family 🙏🙏🙏🙏”
“I am so disappointed i bought pork rib that was marrinated only to find out it rotten i just bought it today and i will be returning it tomorrow.. I even sick of the smell cause i was about to make it for dinner”
