“Good day. My wife and I would like to extend a message of appreciation to your wonderful staff member Buhle in the bakery section at the Pick n Pay Pavillion. She went above and beyond to accommodate us at the last minute to take our order for our Son's 21st birthday cake”
“Dobsonville tasteless cupcakes... Tasted horrible. I even found an eggshell in the muffin.
That was so horrifying....expecting soft and yummy muffins but I felt something crunching in my mouth.
Not happy at all.”
“I'm rooting for you (pnp) to recover from the mess the business is in, but you are scoring own goals. Your ASAP app is buggy and slow. PnP orders on Mr D is expensive. The website and App seem to contend, because the orders on the one is different to the orders on the other... not a problem I face on stores like TakeAlot. Common guys.. get you act together.”
“Very bad service from Nokwazi Shange at elspark pick n pay. I went to her till I greet her she keeps quiet, I then ask her if she's open she just looks at me and starts scanning the items. I'm very disappointed in her attitude”
“Hi. Bad service. The delivery guy left my goods at the gate, 25 m away from the door.
When I asked him, if that's how they do it, he said they bring it to the door.
He eventually brought it complaint and mumbling.
I am very disappointed.
Middelburg”
“I would like to show my appreciation and assistance to a lady named Jabulile, ( please excuse If I have not pronounced it properly).. that works for Pick and Pay Hyper in Greentstone.
Thankyou to you and your fellow colluegues.
It really feels good when you are welcomed with good service.
Thankyou very much.”
“They serve zero stars. Impossible to use the app if you can’t add card details and support can’t or won’t help! No idea why FNB partnered with this mess.”
“Awful - they pick items that are nearly expired, tiny items (like avocado's 4 to a bag), dented cans etc.
I have waited over two hours for delivery, the drivers always get lost and I have wasted hundreds of Rands calling Mr D to get them to read detailed instructions on how to find me.
Mr D agents are rude and ignorant.
Awful service - and we pay more for items than in store. I have been told by Mr D "agents" to cook at home if I am not happy with delivery and to return items to the store if they are not to my liking! Useless.”
“I went to pick n pay in westown mall today. Beautiful clean and very tidy.Space between isle amazing.Staff was very friendly and helpful. I also met the store manager Lisa which was very friendly and helpful. She is amazing.Store has every food item necessary.Even coffee shop and a sushi bar.I will definitely go back there monthly to shop.Loved it”
“Disappointing service delivery
I placed an order on Friday 28 March 2025 on the Pick n Pay ASAP app.
The order shows that it was delivered, but I never received it. I reported this immediately through the app rating, after receiving the notification from the app that the order was delivered and I have received no satisfactory answer or a refund after lodging the complaint.
Please assist as I am at wits end.
I sent numerous follow up emails to enquire about the status of my complaint, but to no avail and the last correspondence I received was 5 days ago. I've tried calling Customer service, held on forever and decided to abandon the call.
It's been more than a week without receiving my order or a refund.”
“Bought bread at pick n pay randridge mall only to see small bottles went thereto lay a complaint they say I must go to the doctor otherwise they can't help me and my tummy is bad”
“I went to Pick n Pay at Campus Square Johannesburg. I was treated in a very disrespectful manner being made fun of because I am older. The cashier asked why I haven't been to the shop in a while I said that I don' like the long queues at Pic'k n Pay Campus Square. She then said something about me being old. I told her I am not old, I still work full time as a teacher. She then said that I am lazy to stand in a queue. I ignored her got my receipt and left. I will think a long time beforee ever going to Pick n Pay again.”
“Pick and Pay Southdowns is probably the worst Pick and Pay you can get. The prices of items on the shelves and those rung up on the till are never the same. You have to check your till slip every time ,and it's guaranteed that there will be a mistake. For example today I bought a namaqua 3l merlot and 3l cabernet sauvignon. The price on the shelf was R150 each. Price charged at the till R174.99. On 2 items pick and pay is stealing R50 from an unsuspecting customer. To try and get your money back is a mission, wastes at least 30 minutes of your time. This is not something out of the ordinary, it's a daily occurrence and nothing gets done. I think it's time to close pick and pay southdowns, maybe it's time for Checkers to move in.”
“My delivery was late 4 items we missing them instead of refunding me the deducted another R86 from my bank account without my permission!!! Can't reach head office and after hours if you get through they push you around from one person to another. Day light robbery!!🤬”
“A huge Thank You to Pick n pay Liquor festival mall security lady named N.Mhlongo. I lost my sim card in store 3 days ago and Mrs Mhlongo picked it up and handed it to the store supervisor, after realizing I had lost it I tried everything in my power to have a sim swop done to which I failed due to cell C ridiculous security questions, Mrs Mhlongo Thank you so very much you have saved my number after having it for more then 10years , something so small to others but a huge relief for me. Thank you for being such an honest soul , pick n pay definitely has a hero working for them.”
