“Bought lean beef mince at Douglasdale . It was expensive. Cooked it. Rough meat full of grid even after grinding it myself again. Couldn't serve it so gave it to the dog. Disgusting.”
“Pathetic, app doesn't tell you if items sold out, they reserve full amount then expect bank to reverse difference for items not delivered which bank then takes days to release funds!”
“Hi, I would like to caution you against continuing to use the PicknPay asap app!
On Saturday, 9 August 2025, I utilised the PicknPay asap app to place an order, as I occasionally would do. After patiently waiting over an hour for the delivery to be made, the driver (whose details I could not retrieve due to him ending the trip whilst I was in the process of getting his details), cancelled the delivery - indicating that “the customer was unavailable”. Upon the delivery being cancelled, I immediately contacted the store, expressing how aggrieved I was by not only the driver lying, claiming to have tried to reach me when there was no contact made by him, but that I was willing to go and collect the order in-store.
To fast forward, the refund was allegedly processed the same day by PicknPay, but that I would need to allow a 3-5 turnaround time for the funds to reflect in my bank account. To date, the refund has not been processed. I have been using my airtime calling the PicknPay customer careline, desperately hoping for some form of assistance, but have either been asked to hold tirelessly on the line or that the agent would return my phone call.
I have been a long-standing customer of PicknPay and at this point am utterly dismayed by this appalling experience. I will NEVER use this app again, and would strongly discourage anyone else from using it.
As for that driver who had cancelled the delivery, I pray he gets what he deserves!”
“Their service is very poor, they don't even deserve 1 star. I ordered at 4pm today even now my order is not delivered, apparently it is sitting there with the driver n I am supposed to accept on the day he feels its suitable for him to deliver. Yes that how much pick n pay is gambling with our lives. I called customer service about 8 times in that 4hrs of waiting only one last lady was helpful and tracked the order that's how I managed to know the driver picked it up n decided not to deliver”
“Good day. My wife and I would like to extend a message of appreciation to your wonderful staff member Buhle in the bakery section at the Pick n Pay Pavillion. She went above and beyond to accommodate us at the last minute to take our order for our Son's 21st birthday cake”
“Dobsonville tasteless cupcakes... Tasted horrible. I even found an eggshell in the muffin.
That was so horrifying....expecting soft and yummy muffins but I felt something crunching in my mouth.
Not happy at all.”
“I'm rooting for you (pnp) to recover from the mess the business is in, but you are scoring own goals. Your ASAP app is buggy and slow. PnP orders on Mr D is expensive. The website and App seem to contend, because the orders on the one is different to the orders on the other... not a problem I face on stores like TakeAlot. Common guys.. get you act together.”
“Very bad service from Nokwazi Shange at elspark pick n pay. I went to her till I greet her she keeps quiet, I then ask her if she's open she just looks at me and starts scanning the items. I'm very disappointed in her attitude”
“Hi. Bad service. The delivery guy left my goods at the gate, 25 m away from the door.
When I asked him, if that's how they do it, he said they bring it to the door.
He eventually brought it complaint and mumbling.
I am very disappointed.
Middelburg”
“I would like to show my appreciation and assistance to a lady named Jabulile, ( please excuse If I have not pronounced it properly).. that works for Pick and Pay Hyper in Greentstone.
Thankyou to you and your fellow colluegues.
It really feels good when you are welcomed with good service.
Thankyou very much.”
“They serve zero stars. Impossible to use the app if you can’t add card details and support can’t or won’t help! No idea why FNB partnered with this mess.”
“Awful - they pick items that are nearly expired, tiny items (like avocado's 4 to a bag), dented cans etc.
I have waited over two hours for delivery, the drivers always get lost and I have wasted hundreds of Rands calling Mr D to get them to read detailed instructions on how to find me.
Mr D agents are rude and ignorant.
Awful service - and we pay more for items than in store. I have been told by Mr D "agents" to cook at home if I am not happy with delivery and to return items to the store if they are not to my liking! Useless.”
“I went to pick n pay in westown mall today. Beautiful clean and very tidy.Space between isle amazing.Staff was very friendly and helpful. I also met the store manager Lisa which was very friendly and helpful. She is amazing.Store has every food item necessary.Even coffee shop and a sushi bar.I will definitely go back there monthly to shop.Loved it”
“Disappointing service delivery
I placed an order on Friday 28 March 2025 on the Pick n Pay ASAP app.
The order shows that it was delivered, but I never received it. I reported this immediately through the app rating, after receiving the notification from the app that the order was delivered and I have received no satisfactory answer or a refund after lodging the complaint.
Please assist as I am at wits end.
I sent numerous follow up emails to enquire about the status of my complaint, but to no avail and the last correspondence I received was 5 days ago. I've tried calling Customer service, held on forever and decided to abandon the call.
It's been more than a week without receiving my order or a refund.”
