“4 orders in a row been waiting for over an hour for someone to pick my order from Canal Walk. No remorse from pick n pay when I had to call an agent 4 times. I will never use their service again. They Definitely not living up to their ASAP name.”
“A massive thank u to Pick and Pay Chilli Lane. The Manageress, Ms Helen and her Team went out their way to accommodate my request. Needed 87 Christmas Hamper Buckets.. They made it happen by collecting stock from other Pick and Pay stores. Well done and Thank u for the excellent service. Going beyond the call of duty.”
“Me and my family went to the Pick n Pay in Woodlands Mall on 24-11-2024, to purchase some items for lunch. The staff their seemed extremely dismissive of our presence and were very unhelpful.
Firstly, I went to the Deli to get a pie, but the staff refused to assist me and kept helping people that came after me, and there were only 3 people including myself when I got there, so it wasn't as if they were too busy to notice me. At one point they came to help me as I was the last person, but suddenly another lay came by and the staff member turned around just as she started speaking to me to assist the other lady, clearly showing me that they did not want to help me. I eventually left without getting anything from the Deli after about half and hour. This is the first time I am treated like this, probably because I usually rather go Checkers who have very friendly staff usually, but from now on I will stick with Checkers on the other side of the same mall.
Secondly, my wife found a big piece of smoked cheese in the cheese section. It did not have a price on, only an expiration date. While I was waiting at the Deli she took the cheese to one of the staff members to get a price and they took it to the same Deli I was waiting at. When the Deli staff saw my wife waiting for the price, they took the cheese and went to the office. A while later they came back without the cheese and refused to sell it to us with excuses such as it was discontinued and some other excuses and I cannot remember, but it clearly had a expiry date which was still fine, so why was it in the cheese section and why can they not just give us the price as Checkers has done before if an item does not have a price. We asked them what they are going to do with the cheese if they cannot sell it and they could not tell us what they will do with it or where it was so that we can take a photo to try and find it somewhere else.
All in all, it seemed as if the Deli staff went out of there way to refuse to help us in anything we needed. Such a disappointment.
They even promised that they would get the store to contact me, but it has been more than a week and nothing, as expected!”
“Late Grocery Delivery and no Customer Service
A terrible experience with online grocery service today. Goods not delivered on time (1 hour late), and the customer service number takes at least 15 minutes before someone answers, and then they are unable to put you through to a helping agent. Their WhatsApp does not address complaints and their emails are electronically generated without sorting out the problem. Not WORTH USING again.”
“I made order today with pick and pay and before it was picked up everything was online before I made the order, on receiving one item was missing. I called the customer care and I was it was out of stock!!! Why was the item still on the website if it was out of stock??
I made an order again the second time when I noticed it was back in stock and when I received it the same thing happened, the raisin bread I ordered was not there. I called again and was told the same thing. Do you know how frustrating this is? For order that the minimum has to be 100 rand ? You need to do better, this is really annoying and frustrating. The worst part is they are not even taking the blame in anyway.”
“We bought a freezer online. Received R1200 discount. Order placed on Friday and delivery was expected to be the next week Thursday. Well we received the freezer on Monday, delivered to our home with R50 delivery fee. Pnp had the best price available on KIC which is a trusted brand. Thank you for this first time online ordering experience with you.”
“Your support has strengthened us and your love has sustained us.We extend our deepest Thanks to you for your support and kindness during our greatest loss.We appreciate it more than words can express and It will always be remembered.
From The Raniso and Mphanjukelwa's Family 🙏🙏🙏🙏”
“I am so disappointed i bought pork rib that was marrinated only to find out it rotten i just bought it today and i will be returning it tomorrow.. I even sick of the smell cause i was about to make it for dinner”
“Pick and Pay Lemon tree please do better. Always long ques with tills closed, it matters not which day of the week or time of the day. Be prepared, you may need to bring a book to read while you spend an hour at the till”
“Will never shop again at Pick n Pay especially Westwood Mall. Bought prunes which read 49.99, went to the till to pay price was R99. 99 called in manager the price was actually 49.99. Pick n Pay policy is double your money pay if the bar code is correct and the price incorrect. The manager had all different excuses not to follow the policy,to me this is way pick n pay is going downhill because of poor management,that lady manager had an attitude as if she was right. Will never shop there again.”
“They promote specials but dont load the detail on the till system.I regularly buy items on promotion only to find out when I get home that the incorrect higher price has been charged.They should not promote items and then fail to price them at the correct price.”
“Good Day. I wanted to write a review about this yoghurt. It's delicious and creamy. I'll eat this every day for breakfast, lunch and dinner. Thank you for this double cream blueberry yoghurt❤️”
“I made an order on the 18th to be delivered between 08:30 and 09:00 on the 19th. What I didn't realize was that despite having changed my details via the WhatsApp chatbot, the app didn't sync this and was still using my old number hence the driver struggled to reach me. The order was subsequently cancelled and I was told I'd get the order value in app credit so I could reorder or cash out.
Before placing another order, I wanted to resolve the number issue so I wrote an email to ask this. The person that helped me closed the duplicate account and assured me they'd also moved the app credit. When I logged in this wasn't the case so I told them. They stopped replying to that email thread over 24 hours ago and I've sent many emails asking for progress. I also asked for help via twitter. Tried submitting a new request via their pnpmerchants site via Zendesk and also sending new emails with the hope of being assigned a new agent. But nothing. Today, in fact I was gaslit by the twitter agent and told the wallet had a balance which I refuted. I finally asked them to show me what balance they saw since they said there was one, and they stopped replying. One of the tickets I'd lodged via email was closed with no response. Just closed. My money is still not in my account and I don't have the food I was supposed to have received. I really regret my purchase and will never trust Pick n Pay Asap again. This is how common scammers and crooks behave. Never would've expected a large cooperation to stoop to such levels. Nonetheless, If I don't receive my money soon I'm more than happy to file a complain with the ombudsman(CGSO) and will create threads and videos across all social platforms so others are also aware to stay away from their service.”
“Customer care unmatched. Ordering online makes my life so easy. We live on a farm and shopping can be a nightmare, but since using the click and collect option for Brackenfell Hyper in Western Cape its become a lifesaver.”
“Exceptional Service offered to The Wayne Mathew Naidoo Foundation in the purchase and delivery of 126 Christmas Hamper Buckets to the needy in Zamdela Township in Sasolburg... Well done to the Store Manager Mr T Pillay and Ms Lerato the Assistant Store Manager at Sasolburg Pick and Pay...”
“I ordered a whole list of grocery items and they delivered at the time I've booked and all the goods I've ordered was in great condition. Fresh and ready to use.”
