“I ordered food for my housekeeper . She is at my residence in Cape Town Im resident in Dubai . There were 2 items missing WHAT KIND OF SERVICE IS THIS OR IS IT THEFT FROM THE DRIVER OR JUST SIMPLE FRAUD Its not as though it was a gigantic order Who runs this outfit will make contact to night with the MD on linked in.
\Another thing the international number is not working Jesus no wonder is in trouble”
“I ordered food for my housekeeper . She is at my residence in Cape Town Im resident in Dubai . There were 2 items missing WHAT KIND OF SERVICE IS THIS OR IS IT THEFT FROM THE DRIVER OR JUST SIMPLE FRAUD Its not as though it was a gigantic order Who runs this outfit will make contact to night with the MD on linked in.
\Another thing the international number is not working Jesus no wonder is in trouble”
“I’m so disappointed on the PnP ice cream brand that is currently going on special at R140 for 2,it’s total rubbish and looks so nasty 🤢 .It made me to think that they are not respecting us as customers,I’m sending it back and ask for my money. 😳😳”
“The Rugby Cards are an absolute ripoff.
Started collecting for my grandson and spent quite a bit in shopping and got 6 card packs.
He was so excited.
Opened them and they were all the same.
Surely the checkout tills are given an assortment of cards.
If you wish to run a promotion of this sort then sort out your system.”
“Shocking service at Pick & Pay Longbeach Mall. Very long queues, rude, indifferent tellers & unhelpful management!
Will certainly be doing my main shop @ Checkers from now on.”
“Bought lean beef mince at Douglasdale . It was expensive. Cooked it. Rough meat full of grid even after grinding it myself again. Couldn't serve it so gave it to the dog. Disgusting.”
“Pathetic, app doesn't tell you if items sold out, they reserve full amount then expect bank to reverse difference for items not delivered which bank then takes days to release funds!”
“Hi, I would like to caution you against continuing to use the PicknPay asap app!
On Saturday, 9 August 2025, I utilised the PicknPay asap app to place an order, as I occasionally would do. After patiently waiting over an hour for the delivery to be made, the driver (whose details I could not retrieve due to him ending the trip whilst I was in the process of getting his details), cancelled the delivery - indicating that “the customer was unavailable”. Upon the delivery being cancelled, I immediately contacted the store, expressing how aggrieved I was by not only the driver lying, claiming to have tried to reach me when there was no contact made by him, but that I was willing to go and collect the order in-store.
To fast forward, the refund was allegedly processed the same day by PicknPay, but that I would need to allow a 3-5 turnaround time for the funds to reflect in my bank account. To date, the refund has not been processed. I have been using my airtime calling the PicknPay customer careline, desperately hoping for some form of assistance, but have either been asked to hold tirelessly on the line or that the agent would return my phone call.
I have been a long-standing customer of PicknPay and at this point am utterly dismayed by this appalling experience. I will NEVER use this app again, and would strongly discourage anyone else from using it.
As for that driver who had cancelled the delivery, I pray he gets what he deserves!”
“Their service is very poor, they don't even deserve 1 star. I ordered at 4pm today even now my order is not delivered, apparently it is sitting there with the driver n I am supposed to accept on the day he feels its suitable for him to deliver. Yes that how much pick n pay is gambling with our lives. I called customer service about 8 times in that 4hrs of waiting only one last lady was helpful and tracked the order that's how I managed to know the driver picked it up n decided not to deliver”
“Dobsonville tasteless cupcakes... Tasted horrible. I even found an eggshell in the muffin.
That was so horrifying....expecting soft and yummy muffins but I felt something crunching in my mouth.
Not happy at all.”
“Very bad service from Nokwazi Shange at elspark pick n pay. I went to her till I greet her she keeps quiet, I then ask her if she's open she just looks at me and starts scanning the items. I'm very disappointed in her attitude”
“Hi. Bad service. The delivery guy left my goods at the gate, 25 m away from the door.
When I asked him, if that's how they do it, he said they bring it to the door.
He eventually brought it complaint and mumbling.
I am very disappointed.
Middelburg”
“They serve zero stars. Impossible to use the app if you can’t add card details and support can’t or won’t help! No idea why FNB partnered with this mess.”
“Awful - they pick items that are nearly expired, tiny items (like avocado's 4 to a bag), dented cans etc.
I have waited over two hours for delivery, the drivers always get lost and I have wasted hundreds of Rands calling Mr D to get them to read detailed instructions on how to find me.
Mr D agents are rude and ignorant.
Awful service - and we pay more for items than in store. I have been told by Mr D "agents" to cook at home if I am not happy with delivery and to return items to the store if they are not to my liking! Useless.”
