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Platinum Therapy Lights Reviews

4.8 Rating 431 Reviews
96 %
of reviewers recommend Platinum Therapy Lights
4.8
Based on 431 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Platinum Therapy Lights Reviews
Platinum Therapy Lights 5 star review on 18th May 2025
Anonymous
Platinum Therapy Lights 5 star review on 16th May 2025
David
Platinum Therapy Lights 5 star review on 16th May 2025
Elizabeth
Platinum Therapy Lights 5 star review on 16th May 2025
Elizabeth
Platinum Therapy Lights 5 star review on 2nd May 2025
Lisa
Platinum Therapy Lights 5 star review on 27th April 2025
RUFFA
Platinum Therapy Lights 5 star review on 27th April 2025
RUFFA
317
Anonymous
Anonymous  // 01/01/2019
2 stars is based on customer service and resolution. The product itself seems to do the job, but the customer service quality represents the compnay. I purchased a BIOMAX 450 unit based on Alex Fergus review. Unfortunately, I was naive and also ordered the remote control and the desk mount arm. The remote control is a waste of money, you can get the same thing from their app. I'm not even sure why this reputable company is putting its good name at risk of getting bad reviews. *DO NOT PURCHASE* the remote. Customer service is ok at responding and getting 1 star for resolution. I've gone back and forth so many times, I will just give up on the control and the money spent on it. I'm on the market for another panel but hesitant to get it from the same company. Others have complained about customer service from PLATINUMLED, well, I should have heeded the warning!
Helpful Report
Posted 1 year ago
Hello! We have tens of thousands of very happy users worldwide that use our Professional Touchscreen Remote on a daily basis and love it. While the smartphone app works wonderfully, there are many applications where users do not want to have to use a phone to control the lights and prefer a standalone remote control. The truth is that we do anything we can for our customers within our polices!
Posted 1 year ago
I like my lights, but there are no stands available.
Helpful Report
Posted 3 years ago
Platinum Therapy Lights is rated 4.8 based on 431 reviews