“Goods were broken. Because I hadn't taken it out if the packaging to check it immediately they didn't refund or replace it citing their t&cs. Utter rubbish customer service.”
“The suite and furniture is good quality and the packaging and delivery were all good. One piece of furniture was delayed but we were informed of progress on this all the time
All round a good company to order from! Thank you”
“Placed a large order for my bathroom last year. Shower was not as described, returned. Sink unit was not in stock as indicated by website and several promised deadlines were missed, I eventually cancelled the order.”
“Little communication about when my item would arrive - it eventually did about 2 weeks later. A shower door but no fixings. I could only get hold of them via email to report this. The response I received advised me that they had "emailed the supplier". Which left me none the wiser. It took me to follow up with a couple more emails before I eventually received the fixings. As I need to find someone to help me put it in place (my original help moved during the time it took to eventually get the parts) I have no idea yet if the door is any good. The price was cheap though - due to the low delivery costs - so I I should have known better!”
