“I specifically asked for delivery in a morning slot to my mothers and got afternoon exactly matching hospital visiting to see my mum. Then toilet seat separate delivery was requested to my house and was logged to my mothers house again during visiting hours. Necessary to make calls to try and correct all this. Girls very nice but one not paying attention.”
“I found the product I was looking for on the website and was delighted. However it was actually out of stock and discontinued I discovered a few days later. It was very disappointing as it had raised my hopes. I wish they ceased to advertise and allow orders to be placed when no longer available.
Having said that, once they let me know they communicated with me very well and refunded my card quickly.”
“On the phone polite but gave wrong information. I was told the delivery would be after 12 and I would receive a call 30 mins before the drop off. I actually received the call at 11am and told they would be with me in 15 mins. I wasn't at home so have to get back Asap. The male driver was very unapproachable and didn't speak. The lady was more curtious. I'm sure there time is precious however I was acting on instruction.”
“No communication to let us know that product was out of stock, which meant we had to delay installation until it eventually arrived, nobody answers phone calls when trying to find out where goods are.”