“My only complaint was I was advised that my delivery was on way and here. I had used alternative address as I was not at home. I was told I would get call to say on way but didn't even know it had arrived until I was told by the shop that took my radiator in.”
“All in all very helpful with assisting me in choosing a toilet. However some of the listings are missing measurements I had to look elsewhere to find them.
BEWARE - THEY PROVIDE A KERB SIDE DELIVERY SERVICE ONLY SOMETHING WHICH WAS NOT ADVISED AT ANY POINT OF THE ORDERING PROCESS. THANKFULLY I HAD ASSISTANCE ON THE DAY TO HELP ME GET MY PRODUCTS INSIDE OTHERWISE IT WOULD HAVE BEEN A DISASTER.”
“The site was easy to use, the price was good. The delivery took longer than I had expected so when I chased up by phone both numbers I found didn't get me through to anyone. In the end I emailed as requested on a message and I had a reply quickly. And the product was delivered the next day. If only the phone was answered I wouldn't have had the time of thinking it was a hoax company. Apart from that I was happy. Love the shower (when I finally have it fitted).”
“From the website ease of ordering to the confirmation telephone call and delivery on the exact day specified everything was perfect.
PS: Even the tap was perfect also!!”
“Excellent service, quick delivery. One item damaged in transit but replaced promptly without any fuss. Emailed Cust Serv team and received swift responses to enquiries, would definitely recommend the site.”
“I was kept informed via email regarding the situation of my pre-order and when available all goods were despatched without delay. Everything was well packaged and arrived without any damage. Would definitely recommend.”
“Website is OK, but would have been better to have more images of the product. I ended up calling the sales line as I needed to replace an existing wall mounted bathroom tap and item had to have exact fitting as current one otherwise wouldn't fit (unless I wanted to re-do the whole bathroom!). I spoke to a lady called Chloe and I can only say I received the best customer service... Ever!
She checked first of all to see if item was.in warehouse, when she discovered it was, she offered to collect it from there 3whilst I was on the phone, so she could describe the parts of the product which weren't visible on website. I then asked if she could somehow send me pictures of the back so.I could see the fitting, she offered to do immediately via whats app. I then had a technical question which was outside her comfort zone, so she grabbed a more technical person (plumber) who was able to answer my query. She then promised to send out next day delivery as soon as I paid for the product and was true to her word.
Excellent customer service... I've never been more confident about buying something especially after being so unsure about its suitability at the start.
The product has now been installed and bathroom tap looks very good!”
