Name: Postscript Books
Address: 6 Battle Road, Heathfield Industrial Estate, Newton Abbot, Devon
Rating: 4.88

“Interesting catalogue - mainly books about men it seems. I returned a book but haven't got a refund yet.”

Helpful Report

Posted 1 year ago

Good afternoon Sheila, We're sorry to hear that you wanted to return a book to us as it wasn't what you were expecting. I can see that we have received it back and a refund was processed for you on 21st August. I'm pleased to see that of our Customer Service agents has been in touch with you to confirm all of this, and as agreed, if you're unable to see the refund in your account, please let us know and we will look into it as a metter of urgency for you. Kind regards, Postscript Customer Services

Posted 1 year ago

“The books and service are excellent; the delivery system is deplorable. At the age of 85 I had to go round the district searching for the book "successfully delivered" by Evri. I eventually found it, wet, in the rain, on the windowsill of someone else's house. This has happened several times. I will no longer deal with any company that uses Evri; they are not fit for purpose.”

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Posted 1 year ago

Good morning Austin, I'm sorry to hear about the failed delivery with your recent order with us, please accept my profuse apologies. We find Evri to be an effective and efficient courier, and that 98% of their parcels are delivered to the correct location earlier than the estimated lead time. However, I appreciate that your experience was not a positive one, and we take non-compliant deliveries such as this seriously. Please rest assured that this will be raised with the courier's Customer Complaints team so that it can be addressed with the driver in question, thank you for bringing this to our attention. I can see that a full refund has been processed for you after contact with our Customer Service team, and I'm pleased to hear that you're now in possession of the parcel. I hope that our inner packaging has ensured that the contents remained in the pristine condition they were sent out in. Given that you are a long standing and loyal customer, we will be sad to see you leave us. Should you wish to return at any point, please get in touch and we can advise of all available delivery options for you to ensure that this does not occur again. Kind regards, Postscript Customer Services

Posted 1 year ago

“The book arrived in good condition but it had partially fallen out of the package and the paper sleeve was torn and wrinkles. The delivery note had fallen out. Luckily it was a dry day and I am happy with the state of the book itself.”

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Posted 1 year ago

Good Afternoon Erica, Thank you for your feedback. I am sorry that the packaging was damaged when you received the parcel, although I am glad to hear the book is not damaged. I will raise your feedback with our distribution manager. Again, thank you for your feedback. Kind regards, Postscript Customer Services

Posted 1 year ago

“Received my order OK it was just the way the courier EVRI delivered it, no contact whatsoever had to go onto their website to find out where the parcel was.”

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Posted 1 year ago

“I like Postscript books. The magazine is good quality. I was unhappy with Evri delivery though. It's never been the same since it changed from Hermes.”

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Posted 2 years ago

Good morning Elizabeth, I'm sorry to hear that you're not happy with the courier and service that you received regarding your last order. I can see that the parcel was delivered and collected on the following working day, however I'll contact you directly so that we can discuss the issues with your delivery and how we can resolve these moving forward. Kind regards, Postscript Customer Services

Posted 2 years ago

“Although they offer great books at unbeatable prices they fail on customer service by ignoring emails from those with a genuine concern or complaint. I didn’t see the offer of free postage on orders over 25 pounds and so paid more than I need have done and they ignored two emails bringing this to their attention so I can’t recommend them”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your feedback regarding your recent ordering experience with us. I’m sorry to hear that you haven’t received a response to your emails. I can assure you that we don’t ignore contacts from our customers, and I can’t find an incoming email from you via the email address that you have left this review through. If you can please confirm the email address that you were sending your enquiry to, we’ll be more than happy to answer any questions that you might have. If you’d prefer a phone call to discuss your concerns, please let me know and I will arrange that for you. Kind regards, Postscript Customer Services

Posted 2 years ago

“The process to order was great, it was the delivery that let the side down. We paid extra for next day delivery on the Friday, but Evri didn't deliver until gone 8pm on Sunday, leaving 2 parcels with a value of £240 at the locked school gates. We were very lucky they were still there when we arrived on Monday.”

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Posted 2 years ago

“Would like some gardening books”

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Posted 2 years ago

“Cookery books boring, too much cake decorating. More curry and asian books needed. If you supply good recipe books not some of these silly titles we would buy then”

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Posted 2 years ago

Hi Ruth, Thank you for your feedback regarding your recent purchase, though I'm sorry to hear that you're not happy with the title that you've ordered. We're always keen to hear feedback from our customers and I'll make sure that your review is passed to our Sales and Catalogue team to review for future purchases. If ever you have specific requirements or would like further information on any of our titles before buying them, please feel free to contact our Customer Service team on 01626 897123 or via Live Chat and we will be more than happy to help.

Posted 2 years ago

“Delighted with quality of book purchased. Very disappointed with method of delivery (Evri). Book was delivered by courier to wrong address (77 instead of 73 Barnards Green Road). We only received it one week later because neighbour delivered it to us.”

Helpful Report

Posted 2 years ago

Hi Leigh, I'm sorry to hear that the courier left the parcel with one of your neighbours, resulting in a delay in you receiving it. Thank you for bringing this to our attention, all feedback like this is passed to the courier for internal review with the aim of improving the service offered. To say thank you for your understanding, here is 20% off your next order when you use code Christmas20 by phone or online by 29 February 2024.  However, I am happy to hear that you were happy with the item when it was received. Kind regards, Postscript Books

Posted 2 years ago

“The order arrived in due time. However it was disappointing that a book set of two was not in stock. As a result a credit of £6.99 was made. Any subsequent orders would require an additional £3 delivery charge.”

Helpful Report

Posted 2 years ago

Good morning Mr Sinclair, As a limited stock retailer, we do sometimes have items go out of stock which have proven to be very popular with our customers. I am glad to see that you were immediately reimbursed for the missing items. Our telephone and online ordering customers benefit from the advantages of real time information as to whether a product is out of stock, but unfortunately this is impossible to achieve for our customers who choose to order via post. We are always looking at ways we can improve the ordering experience for all of our customers, and your comments will be added to those made available for review. Thank you for taking the time to let us know your thoughts, it is very much appreciated. Kind regards postscript Books

Posted 2 years ago

“I ordered several books. One of the books was bound with pages out of sequence. It was replaced and the replacement book has the same problem.”

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Posted 2 years ago

Good afternoon Mr Jackson, I was concerned upon reading your comments about The Amazing Animal Atlas, so I have just acquired a physical copy from our warehouse to check this out myself. Immediately I can see where the confusion may lie, as I too had to double check. At first glance the pages do appear to be out of numerical sequence. However, there are several pages in the book which actually lift from the spine to create a larger fold out view of the information. So for example, you will see that it skips from page 15 to 17, but if you fold out from the spine, you will see that the pages fold out to reveal page 16 and others, this is true throughout the book. I am sorry for the confusion, but hopefully now you can enjoy the full beauty of this wonderful book. Thank you for bringing this to my attention, as I will now share this with our Customer Services Team should they have any enquiries like this from other customers. Take care Mr Jackson and enjoy the atlas. Kind regards Postscript Books

Posted 2 years ago

“Although I was in at the time of the delivery,between 3 and 5pm, the bell was not rung.So when online it said it had been delivered I did not know it had been put in Green bin at the side of the house as no note was put through the letter box. Luckily the wet did not get through the superb packing..”

Helpful Report

Posted 2 years ago

Hello Mr. Payne. I'm sorry to hear that you weren't notified of the safe place where your parcel was left. I can see on your account that the courier left it in the requested safe place, and you should have received an email to confirm this, however I will raise this with the courier for review. I'm pleased to hear that our eco friendly packaging ensured that the contents were not damaged as a result, and hope that you enjoy your books.

Posted 2 years ago

“I was at home waiting for delivery but the delivery person did not use the doorbell so he/she delivered to my neighbour. This was slightly annoying but the books were well packed and in good order”

Helpful Report

Posted 2 years ago

Hello Glyn. Thank you for your feedback regarding the delivery service with your latest order, although I'm sorry to hear that your parcel was not delivered directly to you. I can see that we have an instruction to deliver to a neighbour, however this should only be the case if you are out and the courier cannot hand it to you. I will ensure that this is passed to the courier for review so that it can be taken into consideration for future deliveries. I'm glad to hear that you're happy with your order and that the inner packaging ensured the good condition of the books when they reached you.

Posted 2 years ago

“Good service from Postscript books, but the actual book itself was dreadful.......just shows that there is no substitute for browsing in a bookshop - catalogue or on-line run the risk of delivering a dud.”

Helpful Report

Posted 2 years ago

Hello Steven. Thank you for taking the time to leave a review for us, although I'm sorry to hear that you're unhappy with the book that you've received. If you're not happy with your purchase, please feel free to contact our Customer Service team via email at help@psbooks.co.uk, or give us a call on 01626 897123, and we'll happily look at what we can do to help.

Posted 2 years ago

“I'm not sure what can be written other than everything matches my expectations. I.e., I go to the site, I order the books, (although getting several books coming up when you enter a code seems to indicate a weakness in the identification process.) the books arrive within the stated period. All of this is in line with my expectations. When what is received is as expected then the response is neither 'good' nor 'bad'; simply "not bad", "acceptable", "Ok" etc. I have promoted the company to colleagues in my reading group and some have taken out memberships. I will be leaving some past catalogues with several craft groups on Wednesday and some members may take out memberships with Postscript.”

Helpful Report

Posted 2 years ago

Hello Maurice. Thank you for your comments regarding your recent order placed with us. We welcome feedback from our customers and all is taken into consideration when making any changes to our website or the titles that we stock. I'll make sure that your feedback is passed to the relevant departments. We appreciate you spreading the good word about Postscript, we all know that word of mouth can be an effective tool, and would like to offer our thanks.

Posted 2 years ago

“The catalogue has a good and varied selection of books but ordering on the website is not always easy.”

Helpful Report

Posted 2 years ago

Hello Patricia. Thanks for your feedback regarding our selection of titles and ordering on our website. I'm happy to hear that you're pleased with our range of titles, but sorry to hear that you've had some trouble when ordering online. I can see that your recent orders have been placed on our website, but if you'd like to contact one of our Customer Service agents via email at help@psbooks.co.uk or by phone on 01626 897123, we'd be more than happy to provide advice on how to resolve any issues that have cropped up.

Posted 2 years ago

“Your staff sre helpful and friendly though it takes a while to get through. Your on-line ordering is not always easy as the site can be sluggish.”

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Posted 2 years ago

“I had difficulty paying by Apple (my usual method) I did use Paypal. Also, I did send an email but got no response.”

Helpful Report

Posted 2 years ago

Hi Douglas. I'm sorry to hear that you've had some issues trying to pay via Apple Pay, but I'm happy to hear that you were able to use another payment method available on our website. We haven't received any other concerns from our customers about this and we can see orders placed using this payment method. I have searched our emails and I'm unable to find an email sent in from you, but hopefully this has answered your query. Should you have any problems with future orders, please feel free to call our Customer Service line on 01626 897123, or contact us via Live Chat and we will be happy to look into it further.

Posted 2 years ago

“Postscript books are excellent Delivery service was not good”

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Posted 2 years ago

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