Postscript Books Reviews

“Have only purchased 4 only one found of interest”

Posted 3 weeks ago

Good afternoon, We’re sorry to hear that you didn't enjoy all the books you ordered. If you're looking for something in particular, or need to know more about a specific title before ordering, please get in touch with us beforehand, and we can give you more information so that you're not disappointed. You can call us on 01626 897123, contact us via live chat or email us on help@psbooks.co.uk and our Customer Service team will do their best to give you the information you need. Kind regards, Postscript Customer Services

Posted 2 weeks ago

“Postscript's part in my experience is good. The staff are helpful and polite and the phone transaction easy. Postscript's problem is with whom it uses as courier, Evri. I live in an apartment block and I have to go searching for my package despite specific delivery instructions. As a result, I am reviewing my relationship with Postscript because of their delivery company selection.”

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Posted 1 month ago

Good afternoon, Thank you for your positive feedback regarding your experiences with calling our agents to place your order, I'm pleased to hear your kind words. I am however, sorry to hear about the ongoing frustration with your deliveries. I understand how frustrating this is, and will ensure that this is immediately escalated with the couriers' customer care team so that it can be addressed with the driver making your deliveries. I hope that in escalating your complaint with the courier, this issue will be addressed, and you won't have any further problems with the delivery of your parcel. We have also introduced Royal Mail as an available option for your future deliveries, which can be selected at checkout or organised by one our Order Processors when you call to place your order. It is a slightly more expensive service, but is also a more expedient one, meaning that your order will arrive within 2 business days. Please accept my apologies for any inconvenience caused. Kind regards, Postscript Customer Services

Posted 1 month ago

“Nothing wrong with the service, have used you for many yeras and accunalated many qualoity publications. Sadly things have not changed for the better. Your regular publicatiom used to be a pleasdure to browse. As you have now reduced the size and print quality it is now impossoible to read easily. Presume you have done this to redued costs. I have a eye condition which reduces my reading ability, and even with glasses the very small print that descibes the books is now impossible to read. However the bolder few words with the book name means that I can fine the details online. As mentioned above at least your book quality is still OK .”

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Posted 1 month ago

Dear Kenneth Wildman, Thank you for taking the time to share your thoughts about our new 80-page catalogue - we are sorry to hear that the new format has made reading the catalogue so difficult for you. Unfortunately, our catalogue had simply grown too large, and we were required to reduce its overall size to comply with Royal Mail’s strict posting regulations. To achieve this, we had to adjust the layout and spacing, but went to great lengths to keep our text and font size the same, so it'd be just as easy to read as before. That said, we understand that a tighter layout can make it feel much harder to read, especially when dealing with an eye condition. We are glad that the bolder book titles are still helping you find details online, and that you are happy with our book quality. We take accessibility very seriously, and we are sharing your comments directly with our catalogue and design team so that they can look into ways to improve readability. If you ever need help looking up a specific title or placing an order, please feel free to get in touch. Kind regards, Postscript Customer Services

Posted 1 month ago

“Quite a slow service book arrived 3 days late”

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Posted 2 months ago

Good morning, Thank you for your feedback. We always aim to get your order dispatched as quickly as possible, and I can see that your order was sent on a 3-5 working day service and arrived on the 5th day. However, we're sorry to hear that the wait felt longer than expected. If you need your order in a hurry, we offer express delivery services, and you can choose these at checkout. We offer a next working day service with Evri if ordered before 1pm Monday to Friday, or you can choose Royal Mail where it will be sent on a tracked48 service. We hope that these options help for future orders. Kind regards, Postscript Customer Services

Posted 1 month ago

“Unfortunately the packaging arrived damaged which had spoilt the corner of the hardback cover. This was a single book where when I have placed larger orders they arrived well packaged and in tact. This does not reduce the likelihood to engage with Postscript as a supplier.”

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Posted 3 months ago

Good afternoon, We're sorry to hear that you have received a damaged item from us, this is not the standard that we strive for. However, we're glad to hear that you'll be sticking with us. One of customer service agents will be in touch so that we can make this right for you. Please accept our apologies for any inconvenience caused. Kind regards, Postscript Customer Services

Posted 3 months ago

“I haVE bouGhT books from PostscRipT for years and THe delivery has been fine. Thanks.”

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Posted 4 months ago

“I ordered a book. They delivered it. Wonders will never cease.”

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Posted 6 months ago

“Too many vegan books. People tell me they wish you had more book on curry, spices and deserts.”

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Posted 9 months ago

Good morning, That's really helpful feedback, thank you. We're happy to support all types of cooking and clearly, there's a big appetite for more curry, spices, and dessert books. We're always expanding our range outside of vegan titles. We'll pass this suggestion straight to our buyers to see where we can quickly bulk up those collections. In the meantime, if you can't find what you're looking for, please let us know. We often have hidden gems in our current stock. Kind regards, Postscript Customer Services

Posted 9 months ago

“I am waiting at the moment for a reply to my e-mail sent to complain about the poor packaging. The box was "strung" together with masses of parcel tape that got nowhere near making it secure. With the e-mail there was no facility to complain and to top it all it was an American lot of software used, as the spelling of centre was incorrect. Surely there is a button you can press to change it to English UK instead of English USA. It is our language after all.”

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Posted 11 months ago

Good afternoon, I'm sorry to hear that your parcel arrived in a damaged condition. We do our best to ensure our packages can withstand the delivery process, but unfortunately, damage can sometimes occur during transit. I'm glad to see that our inner packaging kept the contents of your order safe, and I appreciate you bringing this to our attention. Regarding the delivery updates, we don't have control over the messages sent by the courier, but I will pass your feedback on to them for their review. Kind regards, Postscript Customer Services

Posted 11 months ago

“Good service except for delivery. Poor quality boxes used, and Evri is not a quality delivery service. Parcels often received in damaged condition, requiring replacement of bashed books. Should use stronger boxes and DPD.”

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Posted 11 months ago

Good morning, Thank you for taking the time to feedback your concerns, I am sorry to hear you have had a problem with the packaging failing or the courier mishandling your parcel. I would be very grateful if you could provide some images of the box and the damage incurred to our customer services email address at help@psbooks.co.uk. This would greatly support my enquiries and help me to direct my feedback to the correct area of the business. I appreciate you may not have the packaging anymore, so I completely understand if you are not able to send the images requested. Please rest assured that we are always using our customers' feedback to improve our services, so regardless of whether images are still available, I will pass this on and make sure your feedback is reviewed by our management team. Please accept my apologies again, this is not the experience we want for our customers. Kind regards, Postscript Customer Services

Posted 11 months ago

“I ordered a book which, subsequently, did not satisfy my expectations. As a result, I have returned the book and am awaiting a refund.”

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Posted 1 year ago

“Problems with tracking which said my postcode did not exist. Then unable to find out when it would be delivered. It was eventually delivered without much warning. Postscript needs to use a better delivery company.”

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Posted 1 year ago

Good afternoon, We're sorry to hear about the trouble with your delivery tracking. That sounds frustrating, and we understand how important it is to know when to expect your order. We appreciate your feedback on our chosen delivery company and while Evri has a very high success rate for delivering their parcels, we appreciate that this isn't the case for every delivery made and we're constantly reviewing the services that we offer our customers. We're currently offering Royal Mail as an alternative, which is slightly more expensive at £5.50 but is sent on a tracked48 service, and this option is available if placing your order online or over the phone. Should you require assistance with tracking any future parcels you are always welcome to contact our customer service team who will be happy to help. Kind regards, Postscript Customer Services

Posted 1 year ago

“Nicely produced children's books, suitable for aged 3 to 5. Friendship is a worthy topic, but \i felt the treatment could hsve been more irreverent. Don't these animals ever fall out??”

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Posted 1 year ago

“I have been buying books from Postscript for many years. I now find fewer books of real interest than in the past. Reason is you have gone popular and may I say narrowly Britisch especially on historical titles. Greater diversity might renew my interest Aljos Farjon Brentford”

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Posted 1 year ago

Good afternoon, Thank you for taking the time to leave feedback for us, though I'm sorry that you feel that our range of titles aren't quite what they used to be. We welcome feedback and suggestions from our customers if there is a particular genre or author that they'd like to see more of, so if you have anything in mind please feel free to get in touch and let us know. Kind regards, Postscript Customer Services

Posted 1 year ago

“The content’s excellent Courier needs improvement Although I was home there was no indication that anyone had been. I searched the property for a possible hiding place and found nothing The package was discovered 2 days later on recycling day in the recycling bin! Not good enough!”

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Posted 1 year ago

Good morning, Thank you for your feedback and for bringing this delivery issue to our attention. We're always keen to hear from our customers about issues like this so that we can raise it with the courier, with the aim of them being able to improve their service. I have escalated this with their customer care team and they should address this with the individual driver. I trust that our inner packaging made sure that the books remained in the same condition that they were sent out in, but if there are any problems, please feel free to contact our Customer Service team on 01626 897123 or via email. Kind regards, Postscript Customer Services

Posted 1 year ago

“I have purchased from Postscript for some years and have recently noticed a recent hike in prices and an absence of the real bargains that used to exist. I took the view that several of my most recent books were rather 'thin' for the price paid!”

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Posted 1 year ago

Hi Brian, I am sorry that you feel the books are getting more expensive. I can see from your order that you saved nearly £100 on your order compared to publisher prices. As a business we are committed to selling books at a considerable discount which we believe represent good value for money. Of course if you are ever unhappy with the items you have purchased they can be returned for a full refund. Kind regards, Postscript Customer Services

Posted 1 year ago

“emailed you about a wrongly sent book. No reply, so do not bother to sent any more leaflets”

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Posted 1 year ago

Good afternoon Richard, I'm sorry to hear that you haven't received a response from us regarding a title that you've received incorrectly. I've checked our system and can't find any emails from you using the email address you have provided. I'll contact you directly via email to see how we can get this resolved for you, and try to identify why we didn't receive your email. Kind regards, Postscript Customer Services

Posted 1 year ago

“Some of the books were unavailable which is acceptable. I did order one but I never received it and was sent another which does not appear in the catalogue. I don't really mind because I have had excellent service otherwise. Thank you.”

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Posted 1 year ago

“On this occasion I had a couple of issues but theye were sorted out well after a coupple of emails. Otherwise I would have given them 5 stars.”

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Posted 1 year ago

“Despite agreed delivery instructions the parcel was left on a bench at the end of the garden, which I suppose is better than leaning on the gate, which is Evri's other method of delivery. What if we had been out or it was raining? Sometimes cheapest is not acceptable. Please delete me from your mailing list as any future sale lists received will be put in the re cycling box.”

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Posted 1 year ago

Good morning Peter, I'm so sorry to hear that the courier left your parcel exposed to the elements. They clearly haven't followed the delivery instruction saved to your account, so I'll ensure that this is escalated with their customer complaints team for review. We would always look at replacing or refunding any items that were damaged as a result of a non compliant delivery such as this one. I'm saddened to hear that you'd like to be removed from our mailing list, but I understand and have actioned this for you. Kind regards, Postscript Customer Services

Posted 1 year ago

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