Postscript Books Reviews - Read 2,488 Genuine Customer Reviews

“Nicely produced children's books, suitable for aged 3 to 5. Friendship is a worthy topic, but \i felt the treatment could hsve been more irreverent. Don't these animals ever fall out??”

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Posted 1 day ago

“I have been buying books from Postscript for many years. I now find fewer books of real interest than in the past. Reason is you have gone popular and may I say narrowly Britisch especially on historical titles. Greater diversity might renew my interest Aljos Farjon Brentford”

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Posted 2 months ago

Good afternoon, Thank you for taking the time to leave feedback for us, though I'm sorry that you feel that our range of titles aren't quite what they used to be. We welcome feedback and suggestions from our customers if there is a particular genre or author that they'd like to see more of, so if you have anything in mind please feel free to get in touch and let us know. Kind regards, Postscript Customer Services

Posted 2 months ago

“The content’s excellent Courier needs improvement Although I was home there was no indication that anyone had been. I searched the property for a possible hiding place and found nothing The package was discovered 2 days later on recycling day in the recycling bin! Not good enough!”

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Posted 3 months ago

Good morning, Thank you for your feedback and for bringing this delivery issue to our attention. We're always keen to hear from our customers about issues like this so that we can raise it with the courier, with the aim of them being able to improve their service. I have escalated this with their customer care team and they should address this with the individual driver. I trust that our inner packaging made sure that the books remained in the same condition that they were sent out in, but if there are any problems, please feel free to contact our Customer Service team on 01626 897123 or via email. Kind regards, Postscript Customer Services

Posted 3 months ago

“I have purchased from Postscript for some years and have recently noticed a recent hike in prices and an absence of the real bargains that used to exist. I took the view that several of my most recent books were rather 'thin' for the price paid!”

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Posted 3 months ago

Hi Brian, I am sorry that you feel the books are getting more expensive. I can see from your order that you saved nearly £100 on your order compared to publisher prices. As a business we are committed to selling books at a considerable discount which we believe represent good value for money. Of course if you are ever unhappy with the items you have purchased they can be returned for a full refund. Kind regards, Postscript Customer Services

Posted 3 months ago

“emailed you about a wrongly sent book. No reply, so do not bother to sent any more leaflets”

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Posted 3 months ago

Good afternoon Richard, I'm sorry to hear that you haven't received a response from us regarding a title that you've received incorrectly. I've checked our system and can't find any emails from you using the email address you have provided. I'll contact you directly via email to see how we can get this resolved for you, and try to identify why we didn't receive your email. Kind regards, Postscript Customer Services

Posted 3 months ago

“Some of the books were unavailable which is acceptable. I did order one but I never received it and was sent another which does not appear in the catalogue. I don't really mind because I have had excellent service otherwise. Thank you.”

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Posted 6 months ago

“On this occasion I had a couple of issues but theye were sorted out well after a coupple of emails. Otherwise I would have given them 5 stars.”

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Posted 6 months ago

“Despite agreed delivery instructions the parcel was left on a bench at the end of the garden, which I suppose is better than leaning on the gate, which is Evri's other method of delivery. What if we had been out or it was raining? Sometimes cheapest is not acceptable. Please delete me from your mailing list as any future sale lists received will be put in the re cycling box.”

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Posted 7 months ago

Good morning Peter, I'm so sorry to hear that the courier left your parcel exposed to the elements. They clearly haven't followed the delivery instruction saved to your account, so I'll ensure that this is escalated with their customer complaints team for review. We would always look at replacing or refunding any items that were damaged as a result of a non compliant delivery such as this one. I'm saddened to hear that you'd like to be removed from our mailing list, but I understand and have actioned this for you. Kind regards, Postscript Customer Services

Posted 6 months ago

“Postscript provide a good service but need to change their parcel company. The parcel could have fitted through our letterbox but was left outside in the pouring rain. We just got back in time to prevent the contents being ruined.”

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Posted 7 months ago

Good afternoon, I'm sorry to hear that the courier did not take the time to post your parcel through your letterbox. I'll make sure that this is raised with their customer care team for review and so that it can be passed on to the driver to help improve their service. If you find that you'll be out when the delivery is attempted, you can update your safe place via the email sent by the courier. Alternatively, you can have it delivered to a local shop to be collected at your convenience, or contact our Customer Service team and our agents will be happy to add a delivery instruction to your order or account. Kind regards, Postscript Customer Services

Posted 7 months ago

“Good products at a reasonable price. Unfortunately you are using Evri (Hermes) to deliver, and I find this company very unreliable.”

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Posted 8 months ago

Good afternoon, Thank you for your feedback regarding your recent order with us. We strive to offer high quality products at affordable prices, so I'm pleased to hear that you're happy with what we offer. I am however, sorry to hear that you find the courier unreliable. We have a good working relationship with Evri, with over 90% of deliveries being made successfully. However, I appreciate that it's not unheard of for the odd parcel to go slightly astray, and our dedicated Customer Service team will always happily investigate and resolve any delivery issues for you. I'm glad that your order has reached you, though I'd like to apologise for it not being directly delivered to you. We take non-compliant deliveries seriously and I'd like to assure you that it is all fed back to the courier for review with the aim of further improving their service. Kind regards, Postscript Customer Services

Posted 8 months ago

“good variety but would appreciate more choice modern novels ordering good and simple choices arrive in good time so good service only the point raised maybe an advantage”

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Posted 9 months ago

Hello Mr. Butler, Thank you for your feedback regarding the selection of titles that we have available. We're always happy to hear from our customers and welcome any suggestions regarding what they would like to see featured in our catalogue and website. I will ensure that your comments are passed on to our catalogue and buying team for review. Kind regards, Postscript Customer Services

Posted 8 months ago

“Postcript is usually good and I have received half of my order, but am wondering what has happened to the other half, so it's difficult to write a proper review until I have received the whole order.”

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Posted 9 months ago

Good afternoon, Thank you for your feedback and positive review of your experiences with us. I'm sorry that we weren't able to fulfill all of the items that you were looking to order. Our titles are received in different quantities, and with some being particularly popular, they can sell out very quickly. I can confirm that you weren't charged for this and the item is now back in stock should you want to re-order it. Kind regards, Postscript Customer Services

Posted 9 months ago

“Interesting catalogue - mainly books about men it seems. I returned a book but haven't got a refund yet.”

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Posted 9 months ago

Good afternoon Sheila, We're sorry to hear that you wanted to return a book to us as it wasn't what you were expecting. I can see that we have received it back and a refund was processed for you on 21st August. I'm pleased to see that of our Customer Service agents has been in touch with you to confirm all of this, and as agreed, if you're unable to see the refund in your account, please let us know and we will look into it as a metter of urgency for you. Kind regards, Postscript Customer Services

Posted 9 months ago

“The books and service are excellent; the delivery system is deplorable. At the age of 85 I had to go round the district searching for the book "successfully delivered" by Evri. I eventually found it, wet, in the rain, on the windowsill of someone else's house. This has happened several times. I will no longer deal with any company that uses Evri; they are not fit for purpose.”

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Posted 10 months ago

Good morning Austin, I'm sorry to hear about the failed delivery with your recent order with us, please accept my profuse apologies. We find Evri to be an effective and efficient courier, and that 98% of their parcels are delivered to the correct location earlier than the estimated lead time. However, I appreciate that your experience was not a positive one, and we take non-compliant deliveries such as this seriously. Please rest assured that this will be raised with the courier's Customer Complaints team so that it can be addressed with the driver in question, thank you for bringing this to our attention. I can see that a full refund has been processed for you after contact with our Customer Service team, and I'm pleased to hear that you're now in possession of the parcel. I hope that our inner packaging has ensured that the contents remained in the pristine condition they were sent out in. Given that you are a long standing and loyal customer, we will be sad to see you leave us. Should you wish to return at any point, please get in touch and we can advise of all available delivery options for you to ensure that this does not occur again. Kind regards, Postscript Customer Services

Posted 10 months ago

“The book arrived in good condition but it had partially fallen out of the package and the paper sleeve was torn and wrinkles. The delivery note had fallen out. Luckily it was a dry day and I am happy with the state of the book itself.”

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Posted 10 months ago

Good Afternoon Erica, Thank you for your feedback. I am sorry that the packaging was damaged when you received the parcel, although I am glad to hear the book is not damaged. I will raise your feedback with our distribution manager. Again, thank you for your feedback. Kind regards, Postscript Customer Services

Posted 10 months ago

“Received my order OK it was just the way the courier EVRI delivered it, no contact whatsoever had to go onto their website to find out where the parcel was.”

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Posted 10 months ago

“I like Postscript books. The magazine is good quality. I was unhappy with Evri delivery though. It's never been the same since it changed from Hermes.”

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Posted 1 year ago

Good morning Elizabeth, I'm sorry to hear that you're not happy with the courier and service that you received regarding your last order. I can see that the parcel was delivered and collected on the following working day, however I'll contact you directly so that we can discuss the issues with your delivery and how we can resolve these moving forward. Kind regards, Postscript Customer Services

Posted 1 year ago

“Although they offer great books at unbeatable prices they fail on customer service by ignoring emails from those with a genuine concern or complaint. I didn’t see the offer of free postage on orders over 25 pounds and so paid more than I need have done and they ignored two emails bringing this to their attention so I can’t recommend them”

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Posted 1 year ago

Good morning, Thank you for your feedback regarding your recent ordering experience with us. I’m sorry to hear that you haven’t received a response to your emails. I can assure you that we don’t ignore contacts from our customers, and I can’t find an incoming email from you via the email address that you have left this review through. If you can please confirm the email address that you were sending your enquiry to, we’ll be more than happy to answer any questions that you might have. If you’d prefer a phone call to discuss your concerns, please let me know and I will arrange that for you. Kind regards, Postscript Customer Services

Posted 1 year ago

“The process to order was great, it was the delivery that let the side down. We paid extra for next day delivery on the Friday, but Evri didn't deliver until gone 8pm on Sunday, leaving 2 parcels with a value of £240 at the locked school gates. We were very lucky they were still there when we arrived on Monday.”