Name: Postscript Books
Address: 6 Battle Road, Heathfield Industrial Estate, Newton Abbot, Devon
Rating: 4.89

“A lovely book and it made a great present for a farmer friend of mine, however, the top corners were slighly damaged which was disappointing.”

Helpful Report

Posted 1 week ago

Good morning, Thank you for the review. We're thrilled to hear your farmer friend enjoyed the book, but we're really sorry about the bumped corners, that's disappointing for a gift. Unfortunately, this title is currently out of stock so we can't send a replacement, but we'll process a partial refund for the damage. Kind regards, Postscript Customer Services,

Posted 5 days ago

“Very good books at great prices. Web site often a bit slow to respond, printed catalogue excellent.”

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Posted 2 weeks ago

“I am a frequent customer of PS Books, but my recent experience was disappointing. One of the Ann Cleeves books I ordered had been printed with the incorrect text (of the second book in the series, rather than the first as it should have been). I returned the book, postage at my expense, requesting a replacement. There was no acknowledgement of the error, the transaction was treated just as a standard order, and no suggestion of a refund of the postage for the return. This does not reflect the usual standard of service.”

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Posted 3 weeks ago

Good afternoon, Thank you for bringing this to our attention, we are incredibly sorry for this experience. A printing experience like this is frustrating enough, without having to cover the cost of the return to send it back for a replacement, nor should your message have been ignored. You're absolutely right, this does not reflect the level of service that we pride ourselves on. We want to make this right immediately, so one of our Customer Service agents will be in touch to let you know how we'll remedy this for you. Kind regards, Postscript Customer Services

Posted 2 weeks ago

“A reliable service”

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Posted 3 weeks ago

“Prompt service and delivery. Three of the books were a disappointment. They were very bland. I could have written a far more informative and interesting copy for each one of them. My railway articles have been published in The Railway Magazine and other rail magazines.The photos were also disappointing. However I realise you are only the bookseller and you did a good job. Thank you.”

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Posted 1 month ago

Good afternoon, Thank you for your feedback, and for the kind words about our service and delivery. We're sorry to hear that three of the books didn't live up to expectations, especially coming from a published Railway Magazine author. We appreciate your perspective and are glad we could at least get them to you promptly. If you'd like to return any of them to us for a refund, please get in touch with our Customer Service team and they’ll be able to organise this for you. Kind regards, Postscript Customer Services

Posted 2 weeks ago

“interesting range, good value”

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Posted 1 month ago

“Always worth spending time with the catalogue”

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Posted 1 month ago

“Was surprised and pleased considering the present poor postal service at the moment, how little time it took before I heard from you and my order arrived”

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Posted 2 months ago

“I was disappointed that Postscript Books used Evri to deliver the book, rather than Royal Mail. I would like Postscript Books to use Royal Mail because Royal Mail is unionised and has better conditions of employment for its employees than Evri, which is not unionised. Furthermore, giving trade to Royal Mail would help boost a company that delivers letters, which is an important public service.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for sharing your feedback with us. We understand your concerns regarding our primary courier and the importance of supporting unionised workplaces and public services like Royal Mail. Choosing the right delivery partner is a balance of reliability, cost, and service, but we take our customers' values seriously. With this in mind, we do also offer Royal Mail as an alternative means of sending your parcel. This can be selected at checkout when placing your order online. If ordering over the phone with us, all you need to do is tell the agent your preferred courier, and they'll do the rest for you. Kind regards, Postscript Customer Services

Posted 2 months ago

“I am impressed by Postscript Books. Telephone service is prompt,friendly and efficient. The catalogue is interesting and regularly refreshed. Speed of selection and ordering is important and recommended, as titles which prove popular run swiftly out of stock.”

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Posted 2 months ago

“Excellent service only let down by use of Evri who do not follow instructions. It is not helpful of them to leave parcels of books outside, often in the rain. Although the books are wrapped in bubble wrap, leaks can occur. Instructions say to leave in porch. They don't usually even ring the bell.”

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Posted 3 months ago

Good afternoon, Thank you for the kind words about our service, but we're sorry to hear about the trouble with your delivery. We choose our couriers to ensure books arrive safely, and it's disappointing to hear that your delivery instructions were ignored. We've taken note of this on your account to flag with Evri and will ensure that this is raised with them immediately. Should any issues arise with the books in any of your orders, please don't hesitate to get in touch, and we'll remedy it for you straight away. Kind regards, Postscript Customer Services

Posted 3 months ago

“I ordered three recent but well discounted books on Scottish History / Archeaology. They arrived promptly & well packaged. As I had experienced with EVRI deliveries previously I asked Post Script to remind their courier to deliver their order to the door of my second floor flat rather than leaving them just outside the building because I am housebound & unable to nip downstairs to retrieve parcels as soon as I am informed of their delivery. This time the EVRI courier handed my parcel to me.”

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Posted 3 months ago

“Pity about the delay ay your warehouse: first time I have ever had a problem due to Postscript. Evri was useless as usual: did not inform me of delivery window until ONE MINUTE before delivery, and then said it could come any time from 25 minutes previously! Their awfulness (not just with you, but whoever uses them) actually puts me off making orders. Can't you use a decent courier such as dpd?”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for your feedback, though we're sorry to hear of the delay with your parcel. I can see that our warehouse team dispatched this on the day of your order being placed, so I'm disappointed to hear that the parcel didn't arrive the following day as expected. It's unusual for a next day order to not arrive on the promised date, and after investigating we found that there were a few parcels that had not been scanned on time, resulting in a 24 hour delay. Please know that this has been escalated with the courier who has addressed this immediately. However, this doesn't account for the confusing updates and short notice delivery window, so we'll make sure that this is followed up. While this is an unusual occurrence, we understand that some customers would prefer to use a different courier for their deliveries, so we have added Royal Mail to our available options. This can be selected at checkout if ordering online or with our agents over the phone. Please accept our apologies for the frustration caused by this delay. Kind regards, Postscript Customer Services

Posted 3 months ago

“I often find something of interest. Rarely disappointed with my purchase. Excellent website and efficient service.”

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Posted 3 months ago

“Very swift delivery. But I didn't get a thank you for my email telling them they'd spelt John Lanchester's name wrong in their weekly email circular. In fact I almost didn't order the book because I thought 'John Lancaster' was some other author! So sometimes such mistakes may have more impact than you'd imagine - lost sales!”

Helpful Report

Posted 4 months ago

Good afternoon, I am sorry that you didn't have a response to your email. Having looked through our system we are unable to find an email from you regarding this. Please feel free to contact us via live chat on our website or call us on 01626897123. We always go above and beyond to respond to all of our customers. Again, I am sorry for any disappointment caused. Kind regards, Postscript Customer Services

Posted 4 months ago

“Good range of books. Easy to order and delivered promptly”

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Posted 4 months ago

“I can always find a book I should like to purchase , either for me or a birthday gift for a friend - The Choice is always excellent. Rita”

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Posted 4 months ago

“I have given up on the delivery time of 3 to 5 working days. From order to delivery it is more often 8 days so that I have adjusted my reading to cater for this longer lead time.”

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Posted 4 months ago

Good morning, Thank you for your feedback, we had some staffing issues in our warehouse that have now been resolved. I can see your most recent order arrived in the 3-5 working days specified. We apologise for any inconvenience caused by previous delay, please rest assured that we are now back to our normal service. Kind regards, Postscript Customer Services

Posted 4 months ago

“Postscript has always given me a excellent service and look forward to the catalogue every month. The people who answer the phone are all ways very helpful.”

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