Name: Postscript Books
Address: 6 Battle Road, Heathfield Industrial Estate, Newton Abbot, Devon
Rating: 4.88

“I was disappointed that Postscript Books used Evri to deliver the book, rather than Royal Mail. I would like Postscript Books to use Royal Mail because Royal Mail is unionised and has better conditions of employment for its employees than Evri, which is not unionised. Furthermore, giving trade to Royal Mail would help boost a company that delivers letters, which is an important public service.”

Helpful Report

Posted 1 week ago

Good morning, Thank you for sharing your feedback with us. We understand your concerns regarding our primary courier and the importance of supporting unionised workplaces and public services like Royal Mail. Choosing the right delivery partner is a balance of reliability, cost, and service, but we take our customers' values seriously. With this in mind, we do also offer Royal Mail as an alternative means of sending your parcel. This can be selected at checkout when placing your order online. If ordering over the phone with us, all you need to do is tell the agent your preferred courier, and they'll do the rest for you. Kind regards, Postscript Customer Services

Posted 5 days ago

“I am impressed by Postscript Books. Telephone service is prompt,friendly and efficient. The catalogue is interesting and regularly refreshed. Speed of selection and ordering is important and recommended, as titles which prove popular run swiftly out of stock.”

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Posted 1 week ago

“Excellent service only let down by use of Evri who do not follow instructions. It is not helpful of them to leave parcels of books outside, often in the rain. Although the books are wrapped in bubble wrap, leaks can occur. Instructions say to leave in porch. They don't usually even ring the bell.”

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Posted 3 weeks ago

Good afternoon, Thank you for the kind words about our service, but we're sorry to hear about the trouble with your delivery. We choose our couriers to ensure books arrive safely, and it's disappointing to hear that your delivery instructions were ignored. We've taken note of this on your account to flag with Evri and will ensure that this is raised with them immediately. Should any issues arise with the books in any of your orders, please don't hesitate to get in touch, and we'll remedy it for you straight away. Kind regards, Postscript Customer Services

Posted 3 weeks ago

“I ordered three recent but well discounted books on Scottish History / Archeaology. They arrived promptly & well packaged. As I had experienced with EVRI deliveries previously I asked Post Script to remind their courier to deliver their order to the door of my second floor flat rather than leaving them just outside the building because I am housebound & unable to nip downstairs to retrieve parcels as soon as I am informed of their delivery. This time the EVRI courier handed my parcel to me.”

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Posted 4 weeks ago

“Pity about the delay ay your warehouse: first time I have ever had a problem due to Postscript. Evri was useless as usual: did not inform me of delivery window until ONE MINUTE before delivery, and then said it could come any time from 25 minutes previously! Their awfulness (not just with you, but whoever uses them) actually puts me off making orders. Can't you use a decent courier such as dpd?”

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Posted 1 month ago

Good afternoon, Thank you for your feedback, though we're sorry to hear of the delay with your parcel. I can see that our warehouse team dispatched this on the day of your order being placed, so I'm disappointed to hear that the parcel didn't arrive the following day as expected. It's unusual for a next day order to not arrive on the promised date, and after investigating we found that there were a few parcels that had not been scanned on time, resulting in a 24 hour delay. Please know that this has been escalated with the courier who has addressed this immediately. However, this doesn't account for the confusing updates and short notice delivery window, so we'll make sure that this is followed up. While this is an unusual occurrence, we understand that some customers would prefer to use a different courier for their deliveries, so we have added Royal Mail to our available options. This can be selected at checkout if ordering online or with our agents over the phone. Please accept our apologies for the frustration caused by this delay. Kind regards, Postscript Customer Services

Posted 1 month ago

“I often find something of interest. Rarely disappointed with my purchase. Excellent website and efficient service.”

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Posted 1 month ago

“Very swift delivery. But I didn't get a thank you for my email telling them they'd spelt John Lanchester's name wrong in their weekly email circular. In fact I almost didn't order the book because I thought 'John Lancaster' was some other author! So sometimes such mistakes may have more impact than you'd imagine - lost sales!”

Helpful Report

Posted 1 month ago

Good afternoon, I am sorry that you didn't have a response to your email. Having looked through our system we are unable to find an email from you regarding this. Please feel free to contact us via live chat on our website or call us on 01626897123. We always go above and beyond to respond to all of our customers. Again, I am sorry for any disappointment caused. Kind regards, Postscript Customer Services

Posted 1 month ago

“Good range of books. Easy to order and delivered promptly”

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Posted 1 month ago

“I can always find a book I should like to purchase , either for me or a birthday gift for a friend - The Choice is always excellent. Rita”

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Posted 1 month ago

“I have given up on the delivery time of 3 to 5 working days. From order to delivery it is more often 8 days so that I have adjusted my reading to cater for this longer lead time.”

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Posted 1 month ago

Good morning, Thank you for your feedback, we had some staffing issues in our warehouse that have now been resolved. I can see your most recent order arrived in the 3-5 working days specified. We apologise for any inconvenience caused by previous delay, please rest assured that we are now back to our normal service. Kind regards, Postscript Customer Services

Posted 1 month ago

“Postscript has always given me a excellent service and look forward to the catalogue every month. The people who answer the phone are all ways very helpful.”

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Posted 1 month ago

“Friendly and helpful”

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Posted 2 months ago

“On this occasion where are my bloody books?”

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Posted 2 months ago

Good afternoon, Please accept my apologies for the delay with the delivery of your parcel. Unfortunately, we have been experiencing some resource issues in our warehouse so have been running slightly behind with dispatch. This has been exacerbated by larger than anticipated order volumes, for which I am very sorry. We have been working hard to resolve these issues and expect them to be remedied within the next few days. I have checked your order and can confirm that this was shipped from our warehouse yesterday and is currently with the courier. The order should be with you within the next 24-48 hours. I am sorry for the inconvenience and frustration caused by these delays. Kind regards, Postscript Customer Services

Posted 2 months ago

“I have been a customer of Postscript Books for over 20 years and have always found them excellent. Recently the prices have gone up and the quality has gone down and I am buying fewer books. Too many series. Also, it would be good to include some large print books for older readers.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you for your feedback and for your loyal custom over the last 20 years. We're sorry to hear that you're not happy with the selection of titles that we have on offer. We are committed to having a wide variety of books to choose from and try to ensure that our selection is as eclectic as possible. As we aim to curate an eclectic range of titles, your comments regarding the balance of series versus standalone books are very helpful. We know that prices have risen across the publishing industry, but we remain committed to keeping our books as affordable as possible. We hope that our online offers, such as free delivery on orders over £25 and special discounts, help to provide the best possible value. Your suggestion regarding large print books is excellent. We want our collection to be accessible to everyone, so I have passed this directly to our buying team for consideration in our future catalogues. Kind regards, Postscript Books,

Posted 2 months ago

“All ok, getting slightly concerned about the delivery of my books/other items though, but fingers crossed things will be better later on... if not, you may have to consider going elsewhere to get the books and other items delivered to customers. The ordering service online by Postsript is brill!”

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Posted 3 months ago

“Good price, llike to see more selection on fiction books, but good otherwise.”

Helpful Report

Posted 3 months ago

Good afternoon, We appreciate the feedback. It’s great to know you enjoyed your experience. I’ve shared your interest in more fiction titles with our buying team to keep in mind for our future inventory planning. If there are any particular titles you'd like to see, please feel free to get in touch so it can be taken into consideration. Kind regards, Postscript Customer Services

Posted 2 months ago

“Good books at very reasonable prices and prompt dispatch and delivery.”

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Posted 3 months ago

“Great selection of interesting books. Reasonably priced, fast delivery.”

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Posted 4 months ago

“Postscript good news. Evri not the best of couriers.”

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Posted 4 months ago

“very pleased with my books. I did however, receive an addittional book I didn`t order so I`m not quite sure what to do about that??”

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Posted 5 months ago

Good afternoon, Thank you for your feedback and for letting us know that you've received an additional book in your order. We're pleased to hear that the parcel reached you safely and that you're happy with your order. As for the extra book, please keep it and consider it a gift from us. Kind regards, Postscript Customer Services

Posted 4 months ago

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