Powerdirect.co.uk Reviews

Name: Powerdirect.co.uk
Address: Unit 8, Overland Park, Gelderd Road, Leeds
Rating: 3.71

3.7 Rating 593 Reviews

69 %

of reviewers recommend Powerdirect.co.uk

3.7

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

08444 818 820

Location:

Unit 8, Overland Park, Gelderd Road
Leeds
LS27 7FE

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Powerdirect.co.uk 5 star review on 14th June 2018

David Gibbons

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having chosen a Bosch washing machine after some research, I then looked for the best (delivered) price - that turned out to be Power Direct - and they also delivered promptly!”

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Posted 8 years ago

“Delievered on time, and a very good product for the money.”

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Posted 8 years ago

“Item was cheapest available online and was delivered as promised”

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Posted 8 years ago

“Very quick service over the Christmas period. Would have been better if the delivery guys had phoned before they turned up as requested but luckily there was a tenant in the property when they turned up so it worked out. Price was cheapest by miles for my Siemens washing machine which is great”

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Posted 8 years ago

“Very competitive price. Item as described”

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Posted 8 years ago

“Great product, great price, great service, what more could one want? Recommended!”

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Posted 8 years ago

“The product had been recommended to us, so it was just a case of choosing where to buy it from. The price was very competitive and delivery was fairly quick. Its a great TV and would definitely recommend it.”

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Posted 8 years ago

“There was an item missing from my delivery and the customer service team promptly addressed the issue. very please with the speed of response.”

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Posted 8 years ago

“Superb tv purchased at low price. Great service provided.”

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Posted 8 years ago

“Product was as advertised at a very good price. Delivery was very quick and ordering was very straightforward.”

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Posted 8 years ago

“This is a fabulous system. The quality and sound is amazing and the wireless back speakers is a bonus as you can move them around - definitely recommend the product and the company. Fast efficient service no hitches whatsoever.”

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Posted 8 years ago

“Excellent price Excellent service would definitely recommend using Power Direct”

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Posted 8 years ago

“Fantastic fast delivery. No nonsense, just a great service, and very pleased with my Dyson DC40 vacuum cleaner.”

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Posted 8 years ago

“Appalling service. When I didn't receive my order after 7 days I sent emailed Power Direct twice over the course of a week and never received a response to my emails. I then tried calling and eventually got through to someone who intimated that I was lying about having not received the item. They promised to call me the following day to resolve, but instead I received an email 7 days later. After several more emails back and forth (and me threatening to report them to Trading Standards), I finally got a refund 30 days after my order went missing. No apology or anything. Really appalling customer service and I will never order anything from this company again. It's just not worth it to save a couple of quid.”

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Posted 8 years ago

Good morning Amy, May I take this opportunity to firstly apologise for the poor customer service you have received in regards to your order. I will escalate this to our customer services department as we always aim to offer our customers the best possible service, but it is clear that this was not the case in regards to your order. Apologies once again, we will look into your order to ensure that this type of service does not happen in future. Powerdirect Team

Posted 8 years ago

“great price and excellent delivery”

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Posted 8 years ago

“The email stated i would be informed morning or afternoon by email on the day No email and waited 20 in queue on phone to speak to customer services in the end giving up Got call late morning with 2 hr window for delivery Washer has nasty scratch on it near control panel discovered by me on taking off cardboard packaging. Too much hassle to have to return and wait in all day for replacement. Thought i saved a few pounds buying from this company but wont buy from them again”

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Posted 8 years ago

Dear Sue, We would like to take this opportunity to apologise for the service you have received as we always aim to offer our customers the best possible service and price. If you have any further issues please contact our helpline on 08444 818 820 and we will be only too happy to help. Please accept our sincerest apologies once again, Powerdirect Team

Posted 8 years ago

“item lost..then found.. but took at least 8 phone calls to find it and to ensure it was delivered within the 7 working days delivery time. Not at all impressed. No response to my complaint either. >Would not use again.”

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Posted 8 years ago

Dear Jane, We are sorry to hear that you were unhappy with the service you received from our company. We will contact our couriers to find out exactly what happened in regards to the delivery of your product to ensure this does not happen in future. I am also sorry that no-one responded to any complaint you had and are also looking into why this happened too. If you still have any further issues, please contact our team on 08444 818 820 and they will be only too happy to help. Apologies once again in regards to the issues you encountered with your order. Powerdirect Team

Posted 8 years ago

“Good service and delivery as promised all very polite”

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Posted 8 years ago

“Dealt with order promptly and kept us well informed regarding delivery. Will certainly consider buying from them in the future.”

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Posted 8 years ago

“Great price and fast delivery.”

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Posted 8 years ago

Powerdirect.co.uk is rated 3.7 based on 593 reviews