Premier Research Labs Reviews

Name: Premier Research Labs
Address: 3500 Wadley Place, Austin, Texas
Rating: 4.65

4.7 Rating 782 Reviews

91 %

of reviewers recommend Premier Research Labs

About Premier Research Labs:

For many years, Premier Research Labs has had a sterling reputation as the world's leader in cellular resonant nutrition technology. We have strived to become the industry leader in excipient-free, preservative-free, premier quality nutritional products and super foods.

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Premier Research Labs 5 star review on 22nd June 2025

Randolph Graham

Premier Research Labs 5 star review on 3rd February 2025

Keith Osearo

Premier Research Labs 5 star review on 16th December 2024

Karen Levingston-Franklin

Premier Research Labs 5 star review on 18th August 2023

Kim Shallcross, DC

Premier Research Labs 5 star review on 15th August 2023

Joey Commisso

Premier Research Labs 5 star review on 14th August 2023

Anonymous

Anonymous // 01/01/2019

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“I really like premier supplements and always try to buy them. I really needed your multi vitamin in my last order but you were out. I had you notify me when it’s back in stock and it became back in stock quite quickly so I should have waited to make my big order because now I have to pay for shipping since I cannot include it with my other supplies. I’m disappointed”

Helpful Report

Posted 3 weeks ago

Thank you for sticking with us. We know it’s tough when the timing of a restock doesn’t line up with your order. Our commitment to purity means we often reject ingredients that don’t meet our high standards, and while that can delay products, it’s how we ensure you’re getting the absolute best. Thank you for choosing Premier!

Posted 3 weeks ago

“Love the products”

Helpful Report

Posted 1 month ago

Love hearing that! We put a lot into making sure every formula delivers. Thanks for choosing PRL to be part of your wellness routine.

Posted 1 month ago

“Disappointed in number of items back ordered in past months, especially a basic item like “Multi-vitamin”

Helpful Report

Posted 1 month ago

Thanks for the feedback. We’re actively working to restock key items, but we’re extremely selective with the ingredients we source. Most of what comes in gets rejected to ensure you get the cleanest possible product, and sometimes that means holding off on selling it until it meets our standards. Thank you for your understanding and continued support.

Posted 1 month ago

“Your products are wonderful! The only complaint I have for us Canadian customers it is super expensive with the exchange rate! It would be nice if you could give us at least free shipping if the order is a very high one which mine always are! Many other companies I deal with do that ! Thanks”

Helpful Report

Posted 1 month ago

Thank you for the kind words and honest feedback! To help offset costs, we do offer savings through our Subscribe & Save option, which might help with future orders. We’re grateful to have your support and love that PRL is part of your wellness routine.

Posted 1 month ago

“I love my psyllium capsules. Really help with my digestion and elimination. Don't know what I'd do without them. Much better than trying to figure out what to get in the natural foods store! Thanks for such a good product.”

Helpful Report

Posted 1 month ago

Really appreciate you sharing this! We’re so glad the psyllium capsules have made such a difference in your daily routine. It means a lot to be part of your wellness journey.

Posted 1 month ago

“I love the suppliments but you are out of stock of the vitamin E and the multivitamin that I could not order and I have not heard back from you. I would like to order ASAP.”

Helpful Report

Posted 1 month ago

We appreciate you letting us know. The multivitamin is temporarily out of stock, but our team can help with timing or alternative suggestions. Our support team is here to help, at (800) 325-7734 or info@prlabs.com, Monday through Friday, 8 AM to 6 PM CST.

Posted 1 month ago

“Any products that I have gotten from PRL have been top-of-the-line and helped me immensely.”

Helpful Report

Posted 1 month ago

Thank you for the kind words! We’re so glad our products have made a real difference for you. That kind of feedback truly keeps us inspired to keep our standards high.

Posted 1 month ago

“Their customer service is top notch!! I had some products arrive that had been damaged in shipping. I called customer service and they were already closed. I left a message & the following morning I received a call back. I was surprised at how fast they responded!! I was asked to send pictures of the damaged box & my order was replaced immediately! I love doing business with companies that have great customer service! Thank you Premier!❤️”

Helpful Report

Posted 1 month ago

Really appreciate you taking the time to share your experience! Our support team works hard to make things right when issues come up, and we’re glad that came through. Thanks for choosing PRL!

Posted 1 month ago

“Unfortunantely, my recurring order did not include my Multivitamin because it is out of stock. How dissapointing!”

Helpful Report

Posted 1 month ago

Thanks for reaching out. We know how frustrating it is when a core product like the multivitamin is out of stock. We’re working hard to get it back as soon as possible and appreciate your patience in the meantime.

Posted 1 month ago

“Because it is plant based I really enjoy all the products.”

Helpful Report

Posted 1 month ago

Love that feedback. We put a lot into sourcing plant-based ingredients you can feel good about. Appreciate you sharing!

Posted 1 month ago

“Premier Research Labs has by far the best supplements on the planet. The purity and effectiveness of their products have been instrumental in helping me, my family and my clients in overall health and support for specific wellness challenges. Due to Prlabs high standards and demand, I understand why on occasion, certain products are out of stock and therefore my only complaint is there are times I can't quickly obtain a favorite or needed product. I know Prlabs does their best to deal with this issue and their commitment to excellence is truly appreciated.”

Helpful Report

Posted 1 month ago

This means so much, thank you! We work hard to keep our standards high, even when that means certain items take longer to restock. Your recognition and support truly encourage us to keep doing what we do. We’re grateful to have you as part of the PRL community.

Posted 1 month ago

“The product is ordered is working better than I expected”

Helpful Report

Posted 1 month ago

That’s always great to hear. We love when something not only works, but goes beyond expectations. You look like you're doing great, thanks for the feedback!

Posted 1 month ago

“This is yet another powerfully beneficial product, my stomach fells better after it's consumption.”

Helpful Report

Posted 1 month ago

Love hearing that! When your stomach feels better, everything else tends to follow. Glad this one’s been a solid win.

Posted 1 month ago

“We appreciate these supplements very much. They work!”

Helpful Report

Posted 1 month ago

Appreciate the feedback! Always great to hear when the products are working as intended. Thanks for being part of the PRL community.

Posted 1 month ago

“I really am impressed with this company and their fast shipping. Their products are exactly as described and I feel all of their supplements have improved the issues I was having. I recommend this business—you will be impressed with their inventory of supplements. Kudos to PRL….”

Helpful Report

Posted 1 month ago

We really appreciate you sharing this! It's great to hear the supplements have been helpful and that everything from shipping to quality has met your expectations. Thanks for the support!

Posted 1 month ago

“So far I’m very pleased. I ordered a few of the products and found the probiotic formula wonderful. It is the only one I found that is stopping my irritable bowel syndrome. I have been using Doctors Research Products and will intrigrate Premier products.”

Helpful Report

Posted 1 month ago

So glad to hear the probiotic formula has been working for you! That kind of response is exactly why we do what we do. Thanks for letting us be part of your wellness journey.

Posted 1 month ago

“If I could give negative stars I would. I started a monthly subscription for HCL in May. My second shipment of this order arrived in June but I was charged FOUR times for it. When I reached out to the company about the recurrent charges, they claimed there had been a system error and they were working on refunding everyone's duplicate charges. PRL KNEW there had been a problem but they did not reach out to me first, they waited for me to contact them. They refunded TWO of the extra charges and claim they also refunded the third extra charge but I have NOT received the third refund. I even spoke with my bank representative (after PRL tried to gaslight me into thinking I don't know how to read my bank statements or search my account accurately) and they confirmed there is NO third refund to my account. PRL will not take responsibility for their own mistakes. It's not like I purchased something multiple times and am making a return. This was literally THEIR system's ERROR and they are not holding themselves accountable. Their resolution is for me to file a dispute. Essentially they are making my bank be responsible for their own error. I find PRLs customer service to be appalling. Their system error occurred the first week on June and it is now the last week of June. They have not followed up with me when they said they would, they did not even reach out to me first when they knew of their system error, and they are making my bank hold all the responsibility. How hard would it be for them to just say, "I'm so sorry for this situation. We're going to send out another refund of $26.09 because we value you as a customer and we want you to continue benefitting from our products." Shouldn't be that hard. I'm disappointed that this company has no integrity. I was hoping to continue to use their products because they were referred to me with glowing stars. Turns out they just don't care about their customers.”

Helpful Report

Posted 1 month ago

Thank you for letting us know. We’ll be reaching out with you directly to make sure everything gets resolved properly. If you ever need anything else, feel free to contact at (800) 325-7734 or info@prlabs.com.

Posted 1 month ago

“As always Premier Labs takes such good care of me, products are top notch!”

Helpful Report

Posted 1 month ago

Really appreciate the kind words. We work hard to deliver both great products and great service, so it means a lot to hear that it’s coming through. Thanks for being part of the PRL community.

Posted 1 month ago

“Although I use your product, I will buy from you again, but disappointed with customer service. I had a return and they tokde they would send instructions on how to send it back, nut nooe, nothing. So, I will go elsewhere to pirchase the products I need. Ty”

Helpful Report

Posted 2 months ago

Thanks for letting us know. We’re really sorry the return process didn’t go as promised. Someone from our team will follow up with you directly but you can also reach us at (800) 325-7734 or info@prlabs.com

Posted 2 months ago

“Recent Webinar material is excellent. Shipping is a lot more efficeient compared to last year. Packaging is good. New products are a good addition.”

Helpful Report

Posted 2 months ago

Really appreciate you noticing the improvements. We’ve put a lot into tightening up shipping and expanding our line, so it’s great to hear that’s coming through. Glad you’re enjoying the webinar material too, more good stuff is on the way!

Posted 2 months ago

Premier Research Labs is rated 4.7 based on 782 reviews