Premier Research Labs Reviews

Name: Premier Research Labs
Address: 3500 Wadley Place, Austin, Texas
Rating: 4.65

4.7 Rating 782 Reviews

91 %

of reviewers recommend Premier Research Labs

About Premier Research Labs:

For many years, Premier Research Labs has had a sterling reputation as the world's leader in cellular resonant nutrition technology. We have strived to become the industry leader in excipient-free, preservative-free, premier quality nutritional products and super foods.

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Premier Research Labs 5 star review on 22nd June 2025

Randolph Graham

Premier Research Labs 5 star review on 3rd February 2025

Keith Osearo

Premier Research Labs 5 star review on 16th December 2024

Karen Levingston-Franklin

Premier Research Labs 5 star review on 18th August 2023

Kim Shallcross, DC

Premier Research Labs 5 star review on 15th August 2023

Joey Commisso

Premier Research Labs 5 star review on 14th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YOU ARE TURNING THE ONCE CARING HEALTH ORGANIZATION INTO A MONEY GRUBBING CORPORATION. THE WEBSITE IS STERILE AND COLD APPEARING, WITH ALL THE BLUE, AS OPPOSED TO NATURAL, PLANT BASED AND CARING, AS IT USED TO BE. IT WAS ALSO NOT UPDATED AS OF JULY 12 WITH THE CURRENT SALES.. IT STILL SHOWED THE JUNE SALES. YOUR COMPUTERS ARE SLOW AND THE REPS OFTEN DON'T KNOW WHAT TO DO. IS THAT ENOUGH???”

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Posted 2 weeks ago

Thank you for taking the time to share your thoughts. We hear your concerns and will be passing your feedback along to the appropriate teams. We appreciate your honesty and your long-time connection with PRL and we are working hard to ensure these problems get fixed in the future.

Posted 2 weeks ago

“I was supposed to get a delivery of my subscription on 6/30/25 but it was out of stock. I hope my subscription comes soon.”

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Posted 2 weeks ago

Hi Judith, we appreciate your patience! Your subscription will ship as soon as the product is restocked. If you have questions in the meantime, feel free to reach out at (800) 325-7734 or info@prlabs.com.

Posted 2 weeks ago

“Unfortunantely, my recurring order did not include my Multivitamin because it is out of stock. How dissapointing!”

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Posted 1 month ago

Thanks for reaching out. We know how frustrating it is when a core product like the multivitamin is out of stock. We’re working hard to get it back as soon as possible and appreciate your patience in the meantime.

Posted 1 month ago

“If I could give negative stars I would. I started a monthly subscription for HCL in May. My second shipment of this order arrived in June but I was charged FOUR times for it. When I reached out to the company about the recurrent charges, they claimed there had been a system error and they were working on refunding everyone's duplicate charges. PRL KNEW there had been a problem but they did not reach out to me first, they waited for me to contact them. They refunded TWO of the extra charges and claim they also refunded the third extra charge but I have NOT received the third refund. I even spoke with my bank representative (after PRL tried to gaslight me into thinking I don't know how to read my bank statements or search my account accurately) and they confirmed there is NO third refund to my account. PRL will not take responsibility for their own mistakes. It's not like I purchased something multiple times and am making a return. This was literally THEIR system's ERROR and they are not holding themselves accountable. Their resolution is for me to file a dispute. Essentially they are making my bank be responsible for their own error. I find PRLs customer service to be appalling. Their system error occurred the first week on June and it is now the last week of June. They have not followed up with me when they said they would, they did not even reach out to me first when they knew of their system error, and they are making my bank hold all the responsibility. How hard would it be for them to just say, "I'm so sorry for this situation. We're going to send out another refund of $26.09 because we value you as a customer and we want you to continue benefitting from our products." Shouldn't be that hard. I'm disappointed that this company has no integrity. I was hoping to continue to use their products because they were referred to me with glowing stars. Turns out they just don't care about their customers.”

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Posted 1 month ago

Thank you for letting us know. We’ll be reaching out with you directly to make sure everything gets resolved properly. If you ever need anything else, feel free to contact at (800) 325-7734 or info@prlabs.com.

Posted 1 month ago

“Order #2000215421 was not delivered.”

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Posted 2 months ago

We’re sorry to hear that, Alice. Our team will reach out to you directly to resolve this as quickly as possible.

Posted 2 months ago

“Most disgusting thing I have ever tasted. I’m sure it is really good for you, but I couldn’t stomach the smell or the taste. Plugged nose and all. Bleh 🤮”

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Posted 5 months ago

Hello, Pamela! Thank you for taking the time to share your feedback. We’re sorry to hear that the taste of Resveratrol, Premier didn’t meet your expectations. Since this formula is probiotic-fermented to support better nutrient absorption, it does have a naturally distinct flavor. We truly appreciate your honest input and understand that taste preferences can vary. We will be reaching out to you directly to address your concerns. In the meantime, if you have any further questions, please don’t hesitate to contact us at (800) 325-7734 or info@prlabs.com. Our team is available Monday through Friday, 8 AM – 6 PM (CST), and we’re happy to assist you.

Posted 5 months ago

“This is so bizarre. Never received first order, emailed you, you said you sent a replacement. Never received that one and now you’re asking for my review. Can you please send confirmation or tracking number as my order has never been received”

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Posted 7 months ago

Hi Jeanne: We’re truly sorry for the inconvenience and the trouble you’ve experienced with your order. We will follow up with you directly today to resolve this. You can always reach us at 800-325-7734, Monday to Friday, 8 AM to 6 PM CST, or via email at info@prlabs.com. Thank you for your patience, and we’re here to make this right!

Posted 7 months ago

“I ordered 2 different products. One was delivered on a timely basis. One still has not been delivered. When I phoned, I was told that the product was on back ordered. I was not told that information upon ordering, I was charged for the item, and I still have no update. So premier has failed me on this order”

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Posted 8 months ago

Hi Shawn: Thank you for bringing this to our attention, and we sincerely apologize for the delay and the inconvenience this has caused. We understand how frustrating this situation is and will follow up with you directly to address the issue and provide an update on your order. If you need immediate assistance, please don’t hesitate to contact our customer service team at 800-325-7734, Mon - Fri, 8 am to 6 pm CST.

Posted 8 months ago

“I am very disappointed that PRL has remained so complacent when it comes to offering moral packaging alternatives. Recycling is a sin from God's perspective. Physical damage is caused by sin.”

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Posted 10 months ago

“I have an auto ship order for the Vitamin D and was just notified it was out of stock?! No explanation or when it’s expected to ship. Poor customer service in my opinion.”

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Posted 10 months ago

“I called 3 times to order and no one called me back I was having a difficult time navigating your online platform but finally figured it out So it wasn’t great”

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Posted 11 months ago

Thank you so much for sharing your experience with us,Dr. Nahama. I’m truly sorry to hear about the difficulties you faced with our website. We’ll be reaching out to you directly to address the issues you encountered and to work on making improvements. Your patience and understanding mean a lot to us, and we’re committed to making things better based on your feedback. If there’s anything more you’d like to discuss or if you need further help, please don’t hesitate to get in touch. Thank you again for your understanding and for giving us the opportunity to address these concerns.

Posted 11 months ago

“I enjoy your products. Unfourtunately I have not received this order yet...”

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Posted 1 year ago

“I couldn't place my order for weeks because the system did not allow the shipping and billing addresses I provided. After trying for 30 minutes, I reached out to customer service via email for help, but didn't hear back from them for about 10 days so I sent a second email and they responded. Then I was finally able to go to my cart and place my order. This was an unnecessary delay. 1. To have that much difficulty on your system (I have no difficulty with this on other order systems and 2. To not hear back from customer service until after a second email to them. Please fix these two issues. Thank you.”

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Posted 1 year ago

“Arrived open and without lid, had to throw the powder supplement away”

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Posted 1 year ago

“My product smelled rancid and I have been promised a refund which I haven’t received. I have noticed an overall decline in quality in the past couple of orders. I will partner with other companies in the future.”

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Posted 1 year ago

“My client needed and overnight shipment before she left the country. I paid for overnight and it was shipped two days late. It was delivered on the day she left. After she left. I’m dissatisfied.”

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Posted 1 year ago

“I ordered products to two different addresses. One arrived broken and empty. The other never arrived at all. I’ve emailed them twice and no one has responded to me in 5 days. Very poor experience.”

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Posted 2 years ago

Premier Research Labs is rated 4.7 based on 782 reviews