Premier Research Labs Reviews

Name: Premier Research Labs
Address: 3500 Wadley Place, Austin, Texas
Rating: 4.65

4.7 Rating 852 Reviews

91 %

of reviewers recommend Premier Research Labs

About Premier Research Labs:

For many years, Premier Research Labs has had a sterling reputation as the world's leader in cellular resonant nutrition technology. We have strived to become the industry leader in excipient-free, preservative-free, premier quality nutritional products and super foods.

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Premier Research Labs 5 star review on 25th September 2025

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Joey Commisso

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love your products, at least the ones that are vegan. I love your promptness in shipping, and the organization of the supplements when they arrive. The only thing I don't care for as much (which I sent an email about in September but never heard a word back from PRL) is the labeling. Sometimes it is very difficult to ascertain whether a product is vegan, even when looking at some combination of the PRL web page and/or the actual product label. It was also quite disturbing to have one of your team members tell me on the phone that the NAC product was vegetarian-friendly but not vegan-friendly. When I asked the item source, I was told "duck feathers." Perhaps the person misspoke in the moment, but to say that duck feathers are even vegetarian is very uninformed. So I hope PRL is working on a higher level of consistency in vegan labeling, and a higher knowledge level for the staff talking to clients. Thank you very much for all the care in your formulations. I love using those that are vegan. Sincerely, Lynn McGee”

Helpful Report

Posted 1 month ago

Hi Lynn, thank you so much for taking the time to share this detailed feedback. We’re glad to hear you love our vegan products and appreciate your kind words about our shipping and packaging. We’re very sorry to hear about your past experience and the confusion regarding vegan labeling. Your concerns are valid, and we’ve shared your feedback with our team to ensure better consistency and clarity moving forward. We truly appreciate your patience and your commitment to transparency and wellness.

Posted 1 month ago

“Love your products, but why don't you offer your customers who spend A LOT of money, any discounts?”

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Posted 1 month ago

Thank you for your feedback, Mary Sue! We’re so glad you love our products. While we don’t offer discounts through Premier Research Labs, our priority is ensuring every formula meets the highest standards of purity, potency, and quality. We truly appreciate your continued trust and support!

Posted 1 month ago

“I appreciate the past two orders I’ve made and received. The only complaint I have is that I have not been informed when my orders were actually delivered! Is there a way to get informed when my orders have been delivered?”

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Posted 1 month ago

Hi Carina, thank you for sharing your feedback! You should be receiving an email with your tracking information when your order ships, sent to the email address associated with your PRL account. If you’re not seeing it, please check your spam or promotions folder just in case. Our Customer Service team can also verify that your email notifications are set up correctly — you can reach them at (800) 325-7734 or info@prlabs.com, Monday through Friday, 8 AM to 6 PM CST.

Posted 1 month ago

“Product is good. Miss the Hemp Oil. Sadly prices keep rising which will make me look elsewhere if the trend continues as it becomes unsustainable.”

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Posted 2 months ago

Thank you for sharing your thoughts with us. We know the hemp oil was a favorite for many and truly appreciate you letting us know it’s missed. As for pricing, we understand the concern — the costs reflect our commitment to only using the cleanest, most thoroughly tested ingredients. We’re grateful for your honesty and your support of PRL.

Posted 2 months ago

“The Premier Research Labs Multi-vitamin was recommended by Jen O'Sullivan; however, they are often out of stock. They are very helpful to me, and I hope they will be stocked more frequently so that I do not have gaps of time where I cannot take them.”

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Posted 2 months ago

Thanks for sharing this, Sonya! We understand how disruptive it can be when your go-to products aren’t available. Please know we only accept the cleanest ingredients, which sometimes means delays, but we’re committed to keeping the Premier Multi-Vitamin as available as possible.

Posted 2 months ago

“I find the site confusing. Ordering the products is not intuitive whereas I've navigated easily when ordering from other companies. Otherwise no problems, I just don't look forward to the process of placing my order.”

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Posted 3 months ago

Thank you for sharing your experience. We hear your concern about the ordering process and know how much easier it should feel. Your feedback helps us improve, and we’re grateful for your patience!

Posted 3 months ago

“Order # SO138080 Just received my credit card summary & on Aug 8, you doubled charged my credit card: $103.80 twice. Please refund $103.80 to my Discover Card. Thank you. Sue Olson”

Helpful Report

Posted 3 months ago

Thank you for letting us know, Sue. A refund for your order has already been processed back to your Discover Card. If you have any questions or need further assistance, you can reach us at (800) 325-7734 or info@prlabs.com, Monday through Friday, 8 AM to 6 PM CST.

Posted 3 months ago

“I want to have a website thatis readable when logging in for those of us who are vision impared. The box lines and print is so thin and light gray making it a multiple mouse hunt-and-click attempt to find and type login information boxes to type into. You did not send the proper amount fo my last commission deposit. It was only about 10% of what it should have been.”

Helpful Report

Posted 3 months ago

Thank you for sharing this feedback, Robert. We understand how important accessibility and accurate commission processing are, and we take your concerns seriously. Our team will be reaching out to you directly to address both issues, and you’re also welcome to contact us at (800) 325-7734 or info@prlabs.com, Monday through Friday, 8 AM to 6 PM CST.

Posted 3 months ago

“Great products but my subscription items seem to go out of stock regularly.”

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Posted 3 months ago

Thanks for sharing this with us, Laurie! We know how frustrating it can be when subscription items are out of stock. Our sourcing standards are very strict, which can cause delays, but it’s all to make sure you get only the best. Thanks for trusting PRL!

Posted 3 months ago

“We are only a few days into our new supplements. Just wanted to share how easy the purschase was and the detail of each product we purschase.”

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Posted 4 months ago

Appreciate the early feedback! It’s great to know everything was clear and easy from the start. Wishing you a great experience as you continue with the supplements.

Posted 4 months ago

“Excellent product! Not pleased with Shipping options. Would like more choices including USPS, which gives better service than other carriers in my neighborhood.”

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Posted 4 months ago

Thanks for the feedback! We're glad to hear you’re enjoying the product, and we understand how important shipping options can be. We’ll be sure to share your suggestion with our team and appreciate you taking the time to let us know.

Posted 4 months ago

“I really like premier supplements and always try to buy them. I really needed your multi vitamin in my last order but you were out. I had you notify me when it’s back in stock and it became back in stock quite quickly so I should have waited to make my big order because now I have to pay for shipping since I cannot include it with my other supplies. I’m disappointed”

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Posted 5 months ago

Thank you for sticking with us. We know it’s tough when the timing of a restock doesn’t line up with your order. Our commitment to purity means we often reject ingredients that don’t meet our high standards, and while that can delay products, it’s how we ensure you’re getting the absolute best. Thank you for choosing Premier!

Posted 5 months ago

“This is yet another powerfully beneficial product, my stomach fells better after it's consumption.”

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Posted 5 months ago

Love hearing that! When your stomach feels better, everything else tends to follow. Glad this one’s been a solid win.

Posted 5 months ago

“Although I use your product, I will buy from you again, but disappointed with customer service. I had a return and they tokde they would send instructions on how to send it back, nut nooe, nothing. So, I will go elsewhere to pirchase the products I need. Ty”

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Posted 6 months ago

Thanks for letting us know. We’re really sorry the return process didn’t go as promised. Someone from our team will follow up with you directly but you can also reach us at (800) 325-7734 or info@prlabs.com

Posted 6 months ago

“Orders are always filled correctly, however on this order(s) I reached out within a few minutes of placing my order. I realized that I placed a duplicate order, because I did not receive a confirmation email. I asked if one order could be canceled and the reply I received over 24 hours later is that the order went into shipping already. I could send back my duplicate order once received. This seemed like a lot of hassle on my part, so I will live with the duplicate order. I am disapointed, but have learned from my error.”

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Posted 7 months ago

Hello Kelly, We completely understand how frustrating that situation must have been and we’re sorry for the delay in response. On the bright side, at least you’re well-stocked now! If there’s anything we can help with in the future, our team is always here at (800) 325-7734 or info@prlabs.com.

Posted 7 months ago

“You had a system-wide problem so I could not apply my coupon code.”

Helpful Report

Posted 7 months ago

Hello Lisa, We’re really sorry you weren’t able to apply your coupon code during checkout and that issue has since been resolved. If you still need help, feel free to reach out to our team at (800) 325-7734 or info@prlabs.com and we’ll make sure you’re taken care of.

Posted 7 months ago

“I appreciate the care that is given to the packaging of our orders. Our only complaint is with FedEx. For the past several months, the tracking information for our packages is incorrect. Our order is always delayed by at least one day, sometimes 2-3 days. We never have this problem with UPS.”

Helpful Report

Posted 7 months ago

Hi Dr. Owens, Thanks so much for your feedback. We’re glad to hear the care we take in packaging is noticed and appreciated. We understand how frustrating shipping delays can be and know how important reliable delivery is. While we can’t control carrier delays, we’ll continue doing our part to get your orders out quickly and packed with care.

Posted 7 months ago

“Have just started these supplements so not able to know results yet. Appreciate help from staff to pace orders.”

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Posted 8 months ago

Hi there, Thank you for the kind words. We’re glad our team was able to help with your order, and we hope the supplements serve you well as you continue with them!

Posted 8 months ago

“Excellent products. To be consistent with high quality peoducts, please consider glass bottles. Much cleaner and removes concerns over microplastics. Also, additional supplements. Thank you.”

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Posted 8 months ago

Hi Joan, Thanks so much for your thoughtful review! We’re glad you’re enjoying the quality of our products and really appreciate your suggestions. Packaging and formulation improvements are always on our radar, and hearing from you helps guide us in the right direction. Thanks again for your support—we’re grateful for it!

Posted 8 months ago

“Love your products and believe they are making me feel better with more energy. My only complaint is the Best by date is very difficult to read. Wish it was a different color than the container.”

Helpful Report

Posted 9 months ago

Hi Mary, We’re so glad to hear you’re loving our products and feeling more energized! Your feedback means a lot to us. We appreciate you bringing the Best By date visibility to our attention. We understand how important it is to read clearly, and we’ll share this with our team for consideration. Thanks for your support, and if you ever need anything, feel free to reach out!

Posted 9 months ago

Premier Research Labs is rated 4.7 based on 852 reviews