Premier Research Labs Reviews

Name: Premier Research Labs
Address: 3500 Wadley Place, Austin, Texas
Rating: 4.65

4.7 Rating 895 Reviews

91 %

of reviewers recommend Premier Research Labs

About Premier Research Labs:

For many years, Premier Research Labs has had a sterling reputation as the world's leader in cellular resonant nutrition technology. We have strived to become the industry leader in excipient-free, preservative-free, premier quality nutritional products and super foods.

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Premier Research Labs 5 star review on 25th September 2025

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Premier Research Labs 5 star review on 22nd June 2025

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Premier Research Labs 5 star review on 16th December 2024

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Premier Research Labs 5 star review on 18th August 2023

Kim Shallcross, DC

Premier Research Labs 5 star review on 15th August 2023

Joey Commisso

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I enjoy your products very much and would give them a 5. Website would get a 2 -3. The website is often frustrating though it is better than in past years. When an item is out of stock, it would be so helpful if we could pay for the item and when it becomes available you ship it out. Otherwise, I am having to have my clients send additional funds and do more work in tracking than I am happy about and it is happening more often lately. And then often the product becomes available days later and there is additional shipping charges.”

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Posted 1 month ago

“They have the best supplements for the brain I could not remember anything before I started taking them, now I have my short term memory back! Thank you for having a product that actually works!”

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Posted 2 months ago

Thank you so much, Victor. This really means a lot to us. We’re glad to hear the brain support products have made such a noticeable difference for you, especially with short-term memory. Knowing our work is having a real impact like this is exactly why we do what we do. We truly appreciate you taking the time to share this and for being part of the PRL community!

Posted 2 months ago

“Your products are good but please change the packaging to cardboard and give up plastic packaging! Thank you.”

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Posted 2 months ago

Thank you for sharing your thoughts, Barbara. We’re glad you’re enjoying the products and appreciate your feedback on packaging materials. Sustainability is something we continue to evaluate, and input like this is helpful as we look at future options. We appreciate you taking the time to let us know!

Posted 2 months ago

“Great products, but miss the next day delivery. Your warehouse is in Austin and our office is in San Marcos and it takes three business days to receive product. ????? Standard Process takes two days shipping from Colorado and Biotics takes 1-2 days shipping from the Houston area. Anyway, thank you for making great products, much appreciation!”

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Posted 2 months ago

Thank you for sharing this, Ronda. We appreciate the kind words about our products and understand the comparison you’re making with delivery times. Shipping timelines can vary based on carrier routing and order volume, but we appreciate you taking the time to share your perspective. Your feedback is valued, and we’re grateful for your continued support.

Posted 2 months ago

“Would give a 5 star if glass bottles were used instead of plastic. Other than that, great company and supplements.”

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Posted 2 months ago

Thank you for the feedback, Joan. We’re glad you’re enjoying the supplements and appreciate you sharing your thoughts on packaging. We use our proprietary Violite bottles to help protect formulas from light exposure while keeping products safe during shipping. Your input is always valued, and we appreciate your support of Premier Research Labs.

Posted 2 months ago

“Love the products as usual but very disappointed that I was not informed of the sale I would have waited. Usually there is a 5 percent off on online orders. I did not receive that either. Long time professional account”

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Posted 2 months ago

Hi Lisa, thank you for the feedback and for your long-time support. Premier Research Labs does not offer standing discounts, and promotions are only communicated when they occur, typically by email. If you’d like, our Customer Service team can make sure your email preferences are set correctly so you don’t miss future announcements. You can reach them at (800) 325-7734 or info@prlabs.com, Monday through Friday, 8 AM to 6 PM CST.

Posted 2 months ago

“I love your products, at least the ones that are vegan. I love your promptness in shipping, and the organization of the supplements when they arrive. The only thing I don't care for as much (which I sent an email about in September but never heard a word back from PRL) is the labeling. Sometimes it is very difficult to ascertain whether a product is vegan, even when looking at some combination of the PRL web page and/or the actual product label. It was also quite disturbing to have one of your team members tell me on the phone that the NAC product was vegetarian-friendly but not vegan-friendly. When I asked the item source, I was told "duck feathers." Perhaps the person misspoke in the moment, but to say that duck feathers are even vegetarian is very uninformed. So I hope PRL is working on a higher level of consistency in vegan labeling, and a higher knowledge level for the staff talking to clients. Thank you very much for all the care in your formulations. I love using those that are vegan. Sincerely, Lynn McGee”

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Posted 4 months ago

Hi Lynn, thank you so much for taking the time to share this detailed feedback. We’re glad to hear you love our vegan products and appreciate your kind words about our shipping and packaging. We’re very sorry to hear about your past experience and the confusion regarding vegan labeling. Your concerns are valid, and we’ve shared your feedback with our team to ensure better consistency and clarity moving forward. We truly appreciate your patience and your commitment to transparency and wellness.

Posted 4 months ago

“Love your products, but why don't you offer your customers who spend A LOT of money, any discounts?”

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Posted 4 months ago

Thank you for your feedback, Mary Sue! We’re so glad you love our products. While we don’t offer discounts through Premier Research Labs, our priority is ensuring every formula meets the highest standards of purity, potency, and quality. We truly appreciate your continued trust and support!

Posted 4 months ago

“I appreciate the past two orders I’ve made and received. The only complaint I have is that I have not been informed when my orders were actually delivered! Is there a way to get informed when my orders have been delivered?”

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Posted 4 months ago

Hi Carina, thank you for sharing your feedback! You should be receiving an email with your tracking information when your order ships, sent to the email address associated with your PRL account. If you’re not seeing it, please check your spam or promotions folder just in case. Our Customer Service team can also verify that your email notifications are set up correctly — you can reach them at (800) 325-7734 or info@prlabs.com, Monday through Friday, 8 AM to 6 PM CST.

Posted 4 months ago

“Product is good. Miss the Hemp Oil. Sadly prices keep rising which will make me look elsewhere if the trend continues as it becomes unsustainable.”

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Posted 5 months ago

Thank you for sharing your thoughts with us. We know the hemp oil was a favorite for many and truly appreciate you letting us know it’s missed. As for pricing, we understand the concern — the costs reflect our commitment to only using the cleanest, most thoroughly tested ingredients. We’re grateful for your honesty and your support of PRL.

Posted 5 months ago

“The Premier Research Labs Multi-vitamin was recommended by Jen O'Sullivan; however, they are often out of stock. They are very helpful to me, and I hope they will be stocked more frequently so that I do not have gaps of time where I cannot take them.”

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Posted 5 months ago

Thanks for sharing this, Sonya! We understand how disruptive it can be when your go-to products aren’t available. Please know we only accept the cleanest ingredients, which sometimes means delays, but we’re committed to keeping the Premier Multi-Vitamin as available as possible.

Posted 5 months ago

“I find the site confusing. Ordering the products is not intuitive whereas I've navigated easily when ordering from other companies. Otherwise no problems, I just don't look forward to the process of placing my order.”

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Posted 6 months ago

Thank you for sharing your experience. We hear your concern about the ordering process and know how much easier it should feel. Your feedback helps us improve, and we’re grateful for your patience!

Posted 6 months ago

“Order # SO138080 Just received my credit card summary & on Aug 8, you doubled charged my credit card: $103.80 twice. Please refund $103.80 to my Discover Card. Thank you. Sue Olson”

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Posted 6 months ago

Thank you for letting us know, Sue. A refund for your order has already been processed back to your Discover Card. If you have any questions or need further assistance, you can reach us at (800) 325-7734 or info@prlabs.com, Monday through Friday, 8 AM to 6 PM CST.

Posted 6 months ago

“I want to have a website thatis readable when logging in for those of us who are vision impared. The box lines and print is so thin and light gray making it a multiple mouse hunt-and-click attempt to find and type login information boxes to type into. You did not send the proper amount fo my last commission deposit. It was only about 10% of what it should have been.”

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Posted 6 months ago

Thank you for sharing this feedback, Robert. We understand how important accessibility and accurate commission processing are, and we take your concerns seriously. Our team will be reaching out to you directly to address both issues, and you’re also welcome to contact us at (800) 325-7734 or info@prlabs.com, Monday through Friday, 8 AM to 6 PM CST.

Posted 6 months ago

“Great products but my subscription items seem to go out of stock regularly.”

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Posted 6 months ago

Thanks for sharing this with us, Laurie! We know how frustrating it can be when subscription items are out of stock. Our sourcing standards are very strict, which can cause delays, but it’s all to make sure you get only the best. Thanks for trusting PRL!

Posted 6 months ago

“We are only a few days into our new supplements. Just wanted to share how easy the purschase was and the detail of each product we purschase.”

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Posted 7 months ago

Appreciate the early feedback! It’s great to know everything was clear and easy from the start. Wishing you a great experience as you continue with the supplements.

Posted 7 months ago

“Excellent product! Not pleased with Shipping options. Would like more choices including USPS, which gives better service than other carriers in my neighborhood.”

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Posted 7 months ago

Thanks for the feedback! We're glad to hear you’re enjoying the product, and we understand how important shipping options can be. We’ll be sure to share your suggestion with our team and appreciate you taking the time to let us know.

Posted 7 months ago

“I really like premier supplements and always try to buy them. I really needed your multi vitamin in my last order but you were out. I had you notify me when it’s back in stock and it became back in stock quite quickly so I should have waited to make my big order because now I have to pay for shipping since I cannot include it with my other supplies. I’m disappointed”

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Posted 7 months ago

Thank you for sticking with us. We know it’s tough when the timing of a restock doesn’t line up with your order. Our commitment to purity means we often reject ingredients that don’t meet our high standards, and while that can delay products, it’s how we ensure you’re getting the absolute best. Thank you for choosing Premier!

Posted 7 months ago

“This is yet another powerfully beneficial product, my stomach fells better after it's consumption.”

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Posted 8 months ago

Love hearing that! When your stomach feels better, everything else tends to follow. Glad this one’s been a solid win.

Posted 8 months ago

“Although I use your product, I will buy from you again, but disappointed with customer service. I had a return and they tokde they would send instructions on how to send it back, nut nooe, nothing. So, I will go elsewhere to pirchase the products I need. Ty”

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Posted 9 months ago

Thanks for letting us know. We’re really sorry the return process didn’t go as promised. Someone from our team will follow up with you directly but you can also reach us at (800) 325-7734 or info@prlabs.com

Posted 9 months ago

Premier Research Labs is rated 4.7 based on 895 reviews