Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,479 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pram on Saturday on the website states takes 3 working days so when purchased nothing to say will take longer. I received a phone call on Sunday to say won't receive it for 4 weeks said I needed it before that said she would ring up on Monday to see if she could receive it quicker no customer care follow up I had to ring up myself again to see when it would be delivered and still going to be 3 weeks this should be stated at the checkout before purchase. It is very hard to get in contact with the pram centre very long time on phone to get through.”

Helpful Report

Posted 8 years ago

Hi there, Thank you very much for your Review. I do apologise about the experience you have had with the Glasgow pram Centre. Our terms and conditions state that we will contact you if the item does not appear to be in stock. I do apologise for the confusion I have brought this matter to my mangers attention to try and make our communication with our customers better. I do also apologise about the wait on someone to answer your call, we are extremely busy and are doing our very best to answer all of our phone calls as quickly as we can. can i please have your delivery postcode or order number and i will look into this for you? Many thanks, Louisa

Posted 8 years ago

“Package arrived all instructions ripped and item looked as if it has been used as a display or used by other person. Box bashed item was meant to be a gift for someone”

Helpful Report

Posted 8 years ago

“I order/ paid for a product online. When purchasing it never mentioned that the item was not in stock so i carried on with the transaction to find a few days later that this was discontinued. I still awaiting a refud”

Helpful Report

Posted 8 years ago

“The pram was delivered in a very bashed box and small parts of the chassis are sticking through the box and are scratched. This was yesterday, I contacted the team straight away and have not yet had a response.”

Helpful Report

Posted 8 years ago

“We have purchased an item last Sunday and we have received no status update on the order whatsoever in over three days. The website's Order Tracking does not provide any useful information about the status of the order other than stating "Processed", which after 3 days means nothing to the customer. We are still awaiting to receive a status update and have our order delivered.”

Helpful Report

Posted 8 years ago

“We found that parts were broken! The wood is cracked, not sure if this is a manufacturing problem or if it broke in transit.”

Helpful Report

Posted 8 years ago

“Still waiting on my order and been told it won't be with me until next week. Shame as I really need it now! Just hope it does arrive... ?”

Helpful Report

Posted 8 years ago

“I ordered a mamas and papas Armadillo Flip XT in Navy of which there was two in stock according to your website. This order was placed on Wednesday morning and approximately 24 hours later I received a telephone call to advise there were no navy Armadillo pushchairs in stock. I was advised the system was updated manually but obviously had not been kept up to date in the case of this particular pushchair. Two remained showing in stock later that evening so it obviously still had not been amended potentially leaving another customer disappointed. I then had to wait 24 hours for my PayPal account to be refunded delaying me being able to purchase the pushchair elsewhere. Overall very disappointing and would certainly make me think twice about ordering from the pram centre in the future.”

Helpful Report

Posted 8 years ago

“Purchased a pram on line.then told no stock available for 2-3 weeks. Very dissapointing”

Helpful Report

Posted 8 years ago

“Was very disappointed to find that the product I had ordered from the pramcentre and which they had taken payment for was in fact out of stock. I then had to wait 4 days for a refund, thus preventing me from buying another one quickly which I needed to do.”

Helpful Report

Posted 8 years ago

Pramcentre.co.uk is rated 4.3 based on 2,479 reviews