Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,479 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still waiting for an email to know when going to deliver buggy, there has been nothing to say when this will be”

Helpful Report

Posted 8 years ago

Hi, Rowena. Thank you for taking the time to review us. My sincerest apologies that you have not been informed of delivery regarding your item. I am going to email you just now to discuss your order. Best Wishes, Melissa

Posted 8 years ago

“purchased a pram online to be told late the following day that they no longer had the pram that i had ordered. I was very disapointed .”

Helpful Report

Posted 8 years ago

Hi, Jimmy. Thank you for taking the time to review us :) My sincerest apologies that we have let you down at this time, I have just discussed this matter with my colleagues and it appears that there has been a misunderstanding between our Sales Team and Warehouse Staff as I have been able to locate one Country Club Pram in our warehouse. I can have this pram dispatched and sent out to you today for delivery on Monday if you wish to proceed? I will call you to discuss. Many thanks, Melissa

Posted 8 years ago

“I ORDERED AND PAID FOR MY ITEM AND RECEIVED A CALL NEXT DAY TO TELL ME THAT IT WAS OUT OF STOCK AND WOULD POSSIBLY BE AVAILABLE IN APRIL SO MY LONG WAIT BEGINS”

Helpful Report

Posted 8 years ago

Hi, Susan. Thank you for taking the time to review us :) Under section 3 of our Terms and Conditions it does makes reference that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors regarding stock availability if the item is not available and advise when the item will return to stock, unfortunately it does appear that this has been the case in regards to your order. Our website is one which does not show the item as being "In Stock", however it will always allow a customer to order goods on a pre-order basis. As soon as your Crib Set arrives in to store we will be in touch to advise you of this and to arrange delivery :) My sincerest apologies that the item will not be available until April time, we realise that this waiting time is completely unacceptable and all your comments have been passed on to both Management and the Manufacturer of this particular item. If there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“I have an order pending. I had a voicemail to tell me part of the order will not be available, I tried to return the call during work time over and over. I left a voice message back, which I'm still waiting to be returned. I haven't received any part of order yet or any email confirmation on what might be happening, but my monies have been taken - hope it gets sorted soon and I know what's going on!!!”

Helpful Report

Posted 8 years ago

Hi, Carys. Thank you for taking the time to review us :) I have just looked into your order and i can see that we were contacting you to advise that the Dimple Crib Set which was on your order was currently out of stock and was on a pre-order until April, the other items on your order are here and reserved by for you. There is a note in your order made by a colleague of mine yesterday at 11:19am stating that you are happy to wait and have all items sent out together. If there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“I purchased a pram accessory from the pram centre website. Two days later I received a call telling me the accessory was out of stock and it would be 2-3 weeks until it arrived, apparently stock on the website doesn't correlate with stock in the warehouse! Massively frustrating as nowhere on this site did it stimulate this. Annoyingly the pram centre is the only stockist of the accessory in the end UK.”

Helpful Report

Posted 8 years ago

Hi, Rachel. Thank you for taking the time to review us :) My sincerest apologies that we have let you down with this part of your order, under section 3 of our Terms and Conditions it does makes reference that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors regarding stock availability if the items are not available and advise when the item will return to stock, unfortunately it does appear that this has been the case in regards to your order. Our website is one which does not show the item as being "In Stock", however it will always allow a customer to order goods on a pre-order basis. If there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“I ordered the product in grey and the item arrived in black. The only thing redeeming it from being 1 star is the service I got on your online chat to resolve the issue. The product will be collected and the new grey one delivered this week, hopefully this time it will be correct! Also, as an online shop it is remarkably difficult to understand your returns policy or find out how to return something. There should be more information on the website and some delivery documents with the delivery that make it easy if there is an issue.”

Helpful Report

Posted 8 years ago

Hi, Clare. Thank you for taking the time to review us :) My sincerest apologies with regards to the mix up with your order, it appears that there had been a genuine human error which unfortunately resulted in the Black Paternity satchel being shipped out instead of the Grey, I sincerely apologise for any inconvenience this may have caused to you. I am pleased to know that the service you received via our Online Chat resulted in this issue being resolved for you so promptly, I believe it was my colleague Melissa who you spoke with on Saturday 9th January and she had arranged that the Delivery and Collection take place for today, Wednesday 13th January. I will certainly pass on all comments to management in relation to the information currently made available on our website , as well as forms of documentation included in customers’ orders, which will hopefully result in an easier understanding as to what to do next if a problem was to arise. Please see attached link https://www.pramcentre.co.uk/shop/static_page.php?static_page_id=5 , Section 6 of this page will explain our Returns Policy. If you have any questions regarding this please feel free to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“I can't comment on my order as I have not yet received it. I have paid for my order and a day or so later was told that it could take up to 2 weeks as they had no stock. Apparently they are not a stock controlled website. Had I known this I would have either ordered a different cot or left the money in my bank for an extra couple of weeks.”

Helpful Report

Posted 8 years ago

Hi, Pat. Thank you for taking the time to review us :) My sincerest apologies that we have let you down with this part of your order, under section 3 of our Terms and Conditions it does makes reference that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors regarding stock availability if the items are not available and advise when the item will return to stock, unfortunately it does appear that this has been the case in regards to your order. Our website is one which is manually updated on a daily basis and it seems that this particular item must not have been altered by the time you had placed your order, and for this I sincerely apologise on our Web Team's behalf. As soon as your Cot arrives in to our store we will be in touch to advise you of this and to arrange dispatch. If there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“I ordered a bath and was told 3 working days until pram centre phoned me to say it was out of stock and wouldn't be ready till next week”

Helpful Report

Posted 8 years ago

Hi, Kellyann. Thank you for taking the time to review us :) My sincerest apologies that the item you ordered was not available for immediate dispatch, under section 3 of our Terms and Conditions it states that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors regarding stock availability if the items is not available and advise when the item will return to stock, unfortunately it appears that this has been the case with regards to your order. I have tracked your parcel and I can see that the Bath was delivered to you on the 8th January at 13:08pm, I hope all is well with your order and if there is anything else we can do for you please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“Hi, Puschair awesome! But... Horrid service...I had to drag the parcel because the driver said he too hard for him...”

Helpful Report

Posted 8 years ago

Hi, Zydrune. Thank you for taking the time to review us :) My sincerest apologies for the way in which your goods were delivered to you. The Courier Service who delivered your pram is not an employee of the Glasgow Pram Centre, however they do represent our Company with parcel shipment all over Europe. We will definitely take this matter up with Interlink Express as we expect their customer service to be of an exceptional standard, especially when delivering such delicate goods. If there is anything else we can do for you please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“I have not recieved the goods as yet been waiting for two weeks now so i am somewhat disappointed as i wanted this cot for my first great grandchild.”

Helpful Report

Posted 8 years ago

Hi, Ida My sincerest apologies that you have yet to receive your order. If you could please email me on melissa@pramcentre.co.uk with your Order Reference Number/Delivery Postcode I will be more than happy to look into this for you :) I look forward to hearing from you. Best Wishes, Melissa

Posted 8 years ago

“The item on your website said the age was 9 months now it has been delivered the box says its 18 months!!??”

Helpful Report

Posted 8 years ago

Hi Karina, Thank you for taking the time to review us. The product you have received is suitable from 9 months plus. The product should only be used from the age of 9 months if your child can sit up unaided. If this is not the case then the recommended usage is from the age of 18 months. Please feel free to contact me if you have an concerns about this product or if you would like assistance with anything else contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 8 years ago

“I was pleased with the communication via text fast delivery but very disappointed with the size of the bath thought they would of been more room for splashing etc plus the extention I bought so I can bathe a newborn was very dirty and I had to clean it with disinfectant”

Helpful Report

Posted 8 years ago

Hi Lisa, Thank you for taking the time to review our service. I am so sorry that your parcel arrived dirty. All of our parcels are checked before leaving the store so I can guarantee that this would not have left our warehouse in the condition that it arrived to you. I will certainly take this up with our courier as the product may have been opened or damaged in transit. Please feel free to contact me on natalie@pramcentre.co.uk if you have any further concerns or if you would like to discuss the products and the condition you received them in. We hope that you would like to shop with us again. Many Thanks, Natalie

Posted 8 years ago

“I ordered my pushchair ova a week ago and still not received my item cant get threw to customer services and the money was taken straight away and still waiting for my buggy not happy at all”

Helpful Report

Posted 8 years ago

Hi Genette, Thank you for taking the time to review us. I am so sorry that you have not yet received your order. Having looked into your order I can see that you where advised at 2 weeks estimate for delivery on 4/12/2015. I am so sorry for any inconvenience cause by this and would be happy to help if you would like to discuss further on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 8 years ago

“I just receive the email which you tell me you will process my order as soon as possible. However, after I pay for my order from my bank account, I didn't get any confirmation email from you, and I cannnot track my delivery by the order number reference.”

Helpful Report

Posted 8 years ago

Hi Wei, Thank you for taking the time to review us. I sincerely apologise that you did not receive an order confirmation, they are normally system generated and sent as soon as your order is placed, however they can sometimes show up in your junk/spam inbox if your have high security on your computer. All orders can be tracked on www.interlinkexpress.co.uk by entering your postcode. Having tracked your order I can see that it has been delivered and signed for on 04/12/2015. If I can be of further help or if you have any further concerns please do not hesitate to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 8 years ago

“Item out of stock yet showing as in stock on line”

Helpful Report

Posted 8 years ago

Hi Sharon, Thank you for taking the time to review us. with regards to our stock levels and the offer to pre order. The order process is stated in our T's & C's. It states that you will always be able to order any items advertised and will be delivered within 3 working days (stock dependant) if an item is out of stock a member of staff at pram centre will contact you within those 3 working days with a pre order delivery estimate. I sincerely apologise that this is not clear on the product and at point of order. your review is full appreciated and taken on board, I will make sure to pass this review to our store manager. If you would like to discuss this further or have any other concerns, please do not hesitate to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 8 years ago

“Very happy with the service when purchasing my nursery furniture and also a few items from you online. Before leaving the shop last Thurs however, I made an enquiry about a car seat you had for sale with a missing hood, asking if a hood could be sourced for me? The sales assistant took my partners details and I was assured she would be called the following day to answer my query and therefore to allow me to go ahead with an additional purchase. Extremely disappointed and annoyed however that 3 days later I have still not received a phonecall. Poor service puts me off using the store again. I have spent over £1000 in your store in the last week and not to be given the courtesy of a phonecall to answer my query I find very disrespectful to say the least.”

Helpful Report

Posted 8 years ago

Hi Micheal, Thank you for taking the time to review us. I am so sorry that you where not contacted with regards to a replacement hood for the car seat we had on sale. I completely understand that this is unacceptable and will make sure that the member of staff involved is addressed. We fully appreciate that you are a loyal customer and hope that this hasn't shattered your faith in us. If you have any further comments or concerns that you wish to discuss I would be more than happy to help. Please contact me on natalie@pramcentre.co.uk

Posted 8 years ago

“Products all great and as advertised. Service was extremely bad. Staff were awkward and disinterested. The girl "showing" us how to install the car seat appeared like she could not be bothered and was more interested in getting out of the rain and back to the shop than showing customers who had paid a lot of money how to safely install the product. She also did not show us how to remove the car seat from the base. They also gave us an item we had already collected the previous day (which costed over £800). When we queried this they didn't know what was happening and just removed the pram from the car and walked away - including the girl who was supposed to be showing us the car seat. Very bizarre as they all just left and returned to the shop. Not one of them said sorry, thank you or asked if there was anything else needing done. To summarise, we were left standing in the rain not really sure of how to operate the product we had just bought and after saving the company (and potentially the employees) a lot of money by being honest and returning the pram. Shocking customer service for such a reputable company.”

Helpful Report

Posted 8 years ago

Hi Mrs Dunne, Thank you for taking the time to review us. I am extremely sorry that you feel the service you received in store was unacceptable and I would certainly like to make sure that the staff involved are addressed. I would also like to thank you for your honesty with regards to the careless mistake made when handing over the outstanding items on your order. As we have many new members of staff all feedback is full appreciated and taken on board and will be used for future reference in our training. I would be happy to help your with and further comments or concerns you may have. Please feel free to get back to me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 8 years ago

“- website not functional. search engine does not work. - enquired about an item. was told it would fit. Received it. it did not fit. - ordered another item. got wrong item delivered twice, only to be told that the correct item had a 2-3 week wait. I lost so much time doing the research on the website, and waiting for delivery men to deliver and pick up wrong items. Had to return all of my items.”

Helpful Report

Posted 8 years ago

I am very sorry to hear that you are unhappy with the service. I sincerely apologise. If there is anything we can do please send an email to natalie@pramcentre.co.uk or sales@pramcentre.co.uk. From, Natasha - Glasgow Pram Centre

Posted 8 years ago

“If items are out of stock they shouldn't be advertised as being delivered within 3 days. I ordered off the website and paid however 2 days later I get a call saying the item is out of stock and I will not get them before 7-10 days. if this was the case it would have been nice to know at point of order and before paying for them.”

Helpful Report

Posted 8 years ago

Hi Mohammed, Thank you for taking the time to review our Service. I sincerely apologise that you feel it has not been of an acceptable standard. Unfortunately with regards to your order our website T's & C's do state that if a product is out of stock upon ordering a member of staff at pram centre will be in contact asap.Our website allows the purchase regardless of the stock level as we are able to pre order products. I hope that this has given you a better understanding of how our website works. Please feel free to contact me on natalie@pramcentre.co.uk if you have any further concerns, I would be happy to help. Many Thanks, Natalie

Posted 8 years ago

“Very unorganised but melissa was very helpful and sorting my order out for me”

Helpful Report

Posted 8 years ago

Hi, thank you for taking the time to review our service. I am very sorry to hear that you that you did not receive a great level of service with regards to your order. If you would like to contact us on natalie@pramcentre.co.uk or sales@pramcentre.co.uk with any questions or queries, please do not hesitate. I hope everything has been resolved with your order. I sincerely apologise once again. Many thanks, Natasha

Posted 8 years ago

Pramcentre.co.uk is rated 4.3 based on 2,479 reviews