Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,479 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Havent received the item and they asking for review”

Helpful Report

Posted 8 years ago

Hi Mahboob, Thank you for taking the time to review us. We generally send out 2 review requests. The first one is to review the use of our website and the second is to review your products received. I sincerely apologise if you have not yet received your order! Having looked into this for your I can see that your Joie Nitro stroller was delivered and signed for on 15/3/16. However the Training seat which you ordered is currently out of stock in the colour that you would like. A message was left for you on 13/3/16 to advise that we have the item on order and is due to arrive in 2 weeks however we do have other colours in stock if you would like to swap over. I am very sorry if you have missed this message. Please feel free to contact me on natalie@pramcentre.co.uk if you would like to discuss your order or if you have any other concerns/enquiries I would be more than happy to help you. Many Thanks, Natalie

Posted 8 years ago

“To be honest I'm a tad disappointed; I bought the cover in Friday and assumed it would be delivered by today or tomorrow but I have received no correspondence apart from the initial email. Kindest regards Tracy Williamson”

Helpful Report

Posted 8 years ago

Hi Tracy, Thank you for taking the time to review our services. I am very sorry to hear that you are disappointed! The email which you received upon placement of your order is system generated to confirm that your order has been received. As you placed your order at 2.47pm on Friday 11/3/16 this would have been processed first thing on Saturday 12/3/16. However as our courier service does not operate over the weekends this is why you have not had further information as to the whereabouts of your parcel until it left us today to be with you tomorrow. As your parcel has now left this store you will receive at text message/email to advise of an hourly timeslot for you to expect your delivery to arrive with you. Please be aware that our website states we deliver within 3 working days as we unfortunately do not have the facilities to guarantee next day delivery. Please see below for details stated on our website informing of the ordering process*. *All deliveries are made Monday to Friday between 9am and 6pm, please supply a mobile number on your order and our carrier will send a notification text the day of delivery with your tracking number and a time slot (please note that some deliveries of more than one parcel may be split if so you will receive a text message for each delivery) Please feel free to contact me on natalie@pramcentre.co.uk if you would like to discuss your review further or if I can be of assistance with any other enquiries you may have I would be more than happy to help. Many thanks, Natalie x

Posted 8 years ago

“i ordered a travel cot in good faith which was advertised online, later i had a phone call to say they had sold out, very dissapointing”

Helpful Report

Posted 8 years ago

Hi Dennis, I am so sorry that we have been unable to fulfil your order on this occasion. Unfortunately as our website allows for pre orders, products will always be available to buy even when no in stock as they are purchased on a pre order basis. Please see section 3 of our T's & C's below to be fully advised of how our order process works: 3. ACCEPTANCE OF ORDER. We will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisers. We will call regarding stock availability if the items is not available and advise when the item will return to stock, payment and to discuss delivery details and times which would be the most suitable for youself. At this point a binding agreement between us will be established. If we do not accept your order for any reason or the price of the product has increased between the time of order and our acceptance (or if a supplementary delivery charge applies) we will e-mail you to advise of the change. You will then have to resubmit your order. Only credit and debit cards are accepted as payment via this site. Gift vouchers and credit notes not accepted. If you like I can certainly check to see what other kind of travel cots we have which may be suitable to you? Please feel free to contact me on natalie@pramcentre.co.uk should you wish to discuss this matter further or if I can be of any other assistance I would be more than happy to help. Many Thanks, Natalie

Posted 8 years ago

“Order was accepted and payment taken but item wasn't available. Received refund buut would have preferred the order not to be accepted in the first instance if stock wasn't available.”

Helpful Report

Posted 8 years ago

Hi Lise, I am so sorry that we have been unable to fulfil your order on this occasion. Unfortunately as our website allows for pre orders, products will always be available to buy even when no in stock as they are purchased on a pre order basis. Please see section 3 of our T's & C's below to be fully advised of how our order process works: 3. ACCEPTANCE OF ORDER. We will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors. We will call regarding stock avaliability if the items is not available and advise when the item will return to stock, payment and to discuss delivery details and times which would be the most suitable for youself. At this point a binding agreement between us will be established. If we do not accept your order for any reason or the price of the product has increased between the time of order and our acceptance (or if a supplementary delivery charge applies) we will e-mail you to advise of the change. You will then have to resubmit your order. Only credit and debit cards are accepted as payment via this site. Gift vouchers and credit notes not accepted. Please feel free to contact me should you wish to discuss this matter further or if I can be of any other assistance I would be more than happy to help. Many Thanks, Natalie

Posted 8 years ago

“i placed my order and it was delivered.one of the items was missing from my order and there was no invoice or mention of it.i ended up having to ring glasgow the following day only to be told my missing item was out of stock for 7 days.they said one of the staff were supposed to ring me to tell me about item but they didnt.not good service at all if the staff doesnt bother doing what they are supposed to.”

Helpful Report

Posted 8 years ago

Hi Paul, I am so sorry that you where not contacted regarding the item which was out of stock. This will be taken up the the staff member who processed your order. We always make an attempt to contact our customers if something like this happens by any means of contact left on the order. I have noticed however that upon processing your order the missing item was showing as in stock which is completely an error in our system and in turn potentially the reason you where not contacted however when your order left it should have been picked up that one item did not leave and I do apologise that you where not advised at that point. Please feel free to contact me on natalie@pramcentre.co.uk if you have any enquiries with regards to your order. Many Thanks, Natalie

Posted 8 years ago

“Not happy with delivery at all. Waited for 3 days for item to arrive as driver was given wrong address. 1h wait for customer service to answer phone. They never did. Somehow manage to reach someone”

Helpful Report

Posted 8 years ago

“I placed an order for £49.99 expecting to have free p & p, as there was a 'free' icon against the item, but was charged. I entered into a live chat which was very slow to respond and to my mind not very professional. However I was allowed to cancel the order and receive a refund. I then re -ordered two items so that I would not pay for p & p. however I later received an email to say they had just run out of the item (which one it didn't say ) although the website is not showing out of stock, and delivery would be 14 days. I eventually decided to cancel the order but have not had any communication to acknowledge this. I am not very impressed with the service and will have to contact them again”

Helpful Report

Posted 8 years ago

Hi Linda, Thank you for taking the time to review us. I am so sorry that you feel our service was not acceptable, it was actually myself who served you on our live chat system. I have had a look back at our chat and I did respond to all of your messages within 1 minute of receiving your replies so I am again very sorry that you felt it was slow. I aim for great customer service as I would not like to leave anyone unhappy so I personally apologise if you feel I was unprofessional in my responses. When we use the live chat system we like our customers to feel at ease so tend to keep the chats pretty casual. although we do take all of the chats very seriously. I cannot apologise enough for the lack of customer service you feel you have received and I would be happy to help you should you wish to contact me on natalie@pramcentre.co.uk with any enquiries you may have. Our T's&C's when it comes to stock levels do state that our website is unfortunately not stock controlled (something which we are working on) and if an item is out of stock a member of staff at pram centre will contact you to advise of your options. With Regards to the "free" logo on the product you where purchasing unfortunately this was not mentioned in our chat therefore I did not realise that you had been misinformed. Had I known that this was displayed on the product I would of course have refunded the delivery fee. This Logo has since been removed. Thank you for bringing it to our attention today. Please do not hesitate to contact me on the above email address should you need any further assistance. Many Thanks, Natalie x

Posted 8 years ago

“Not yet delivered”

Helpful Report

Posted 8 years ago

“I had ordered a pink car seat cosy toes although a white one was delivered”

Helpful Report

Posted 8 years ago

Hi Donna, Thank you for taking the time to review us :) Please feel free to check out our facebook page (pramcentre.co.uk) if you would like to review our customer services there, as we are a family run business we are striving to improve our services all the time, any feedback is fully appreciated :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie :)

Posted 8 years ago

“Had no email after spending 500 pound on a pram not heard anything apart from an email asking for this review”

Helpful Report

Posted 8 years ago

Hi Martin, Thank you for taking the time to review our service. I sincerely apologise if you have not received confirmation of your order. I can certainly resend this to you today. The email was originally sent to you on marty221984@gmail.com at 9.56pm Friday 12/2/16 when your order was placed. Your order was dispatched from store on Monday 15/2/16 and is out for delivery with our courier service Interlink Express, due to arrive with you between 11.44am-12.44pm today 16/2/2016. Please do not hesitate to contact me if your have any questions or concerns with regards to your delivery or anything else on natalie@pramcentre.co.uk Many Thanks :) Natalie

Posted 8 years ago

“Payment taken although product not in stock with a 4 week delay. Notified of delay the following day via email.”

Helpful Report

Posted 8 years ago

“Ordered a Tripp trapp high chair in a bundle with two accessories at a discount from rrp, on the basis of the advertised 2-3 day delivery time. Pram centre contacted me the next day to say one of the pieces was out of stock and would take a few weeks to come in, as I wanted it for the weekend I cancelled that part of the order. When the chair arrived it did not have the other accessory with it, even though I had confirmed with the salesperson who had phoned that I still wanted the other two pieces. When I phoned to find out if the accessory was on its way, I was told that it had been cancelled from my order and would take a few weeks to come in to stock. Very disappointed as I now have the high chair without the accessories to make it useable for my baby and have paid full rrp instead of the reduced rate advertised for the bundle.”

Helpful Report

Posted 8 years ago

Hi there, thank you very much for taking the time out of your day to review our service. I am extremely sorry to hear this. unfortunately there has been a misunderstanding when speaking to my colleague over the phone, It seems that my colleague had misunderstood the conversation therefor the item was cancelled from your order and processed for a refund. I am extremely sorry that this has happened, I have taken all of your feedback on board and will be sure to pass this matter onto management to insure that this does not happen again. please accept my sincerest apologies, if you have any questions please do not hesitate to contact me Via natalie@pramcentre.co.uk Many thanks, Natalie :)

Posted 8 years ago

“Hoping i will be able to update this but having ordered and submitted items and payment going through I've been j formed there is a 3-4 week wait. This could have been specified on the products stock listing at the time I added to basket. I note on the pushchair the website stock still says 1 available so not sure why I am having to wait 3-4 weeks of that is the case. Disappointed but I have received an initial email from customer services to notify me of the delay and a prompt response to point me to the t&c's which apparently say stock delays can happen and will be bought to the customers attention. Doesn't get me my order any quicker or prevent future customers submitting orders in future if availability isn't accurate, thus creating more work for a customer service team.”

Helpful Report

Posted 8 years ago

Hi, Kate. Thank you for taking the time to review us. My sincerest apologies that you feel we have let you down at this time. I believe it was my colleague Melissa who you spoke to on the 26th January and had advised of the delay and made reference to the Terms and Conditions of our website. I have taken on board all comments and will be sure to pass this on to management in the hope we can improve our site in the future. We are currently in the midst of introducing a new website, with this set to go live in the upcoming weeks. The new layout and aspects of the new website should provide all details of the products including stock. I have just been on to your order and I can confirm that your Seat Unit Colour Pack is here as is your Cup Holder, as soon as your Chassis has arrived we will be in touch to arrange a suitable delivery date. My sincerest apologies once again for any inconvenience caused to you, if there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie

Posted 8 years ago

“The website showed that there were 4 available; however, I received a call THREE days after placing the order on the internet that the product was unavailable and may take a month. UPDATE your website. Also, it seems as if a high school student designed the website--very poor design, difficult to search--not modern like most consumer websites.”

Helpful Report

Posted 8 years ago

Hi, Suzanne. Thank you for taking the time to review us. My sincerest apologies that you feel we have let you down at this time. I believe my colleague Melissa has just emailed you personally to advise that everything on your order is here and ready for dispatch apart from the Changing Bag. Melissa has explained in the email that she can have all remaining goods sent out and delivered to you on Monday if you like :) I would also like to apologise that you had found our website slightly tricky to use. We are currently in the midst of launching a new website which is set to go live in the next coming weeks, we hope that the new layout will be much easier for our customers to navigate and process a new order. If there is anything else we can help you with please do not hesitate to contact Melissa on melissa@pramcentre.co.uk or myself on natalie@pramcentre.co.uk. Many thanks, Natlalie :)

Posted 8 years ago

“Items showing in stock online to then get a email 2 days later saying there not in stock and will take 3-4 weeks Only upside they refunded the day they told me this”

Helpful Report

Posted 8 years ago

Hi, Karl. Thank you for taking the time to review us. My sincerest apologies that we have been unable to fulfill your order on this occasion. I would like to apologise that you were not informed of the delivery time of your items until Tuesday 26th January when you placed your order on Sunday 24th January. We had experienced a high volume of orders over that weekend and this resulted in the processing of these being slightly delayed, I sincerely apologise if this has resulted in any inconvenience to you. I believe it was my colleague Melissa who emailed you and had organised for your refund to be processed. If there is anything else I can do for you please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“I attempted to cancel my purchase multiple times via emails paypal online but no acknowledgment yet I've received this email? The delivery man took it to return bk to yourselves just need a full refund”

Helpful Report

Posted 8 years ago

Hi, Vivien. Thank you for taking the time to review us. My sincerest apologies that there has been a mix up with your order and the shipment was not cancelled in time for you. I have tracked the goods and requested that the Highchair is RTC (Returned to Consignor). Delivery into our warehouse should take place over the next day or two, as soon as the item has been booked in your refund will then be processed by management. My sincerest apologies once again for any inconvenience caused to you at this time. If there is anything else I can help you with in regards to any future purchases you may make with the Glasgow Pram Centre, please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“Frustrated, as had ordered an item and it is not in stock. Although I had a voicemail to let me know the item wasn't in stock an email would have been better or ideally showing stock availability at point of purchase. Customer service did not have any record of my order and had to call me back to let me know my purchase wasn't on the way. The customer service person was very pleasant so saved from a very poor review.”

Helpful Report

Posted 8 years ago

Hi Lynne, Thank you for taking the time to review our service. I am sorry to hear that you are not happy. Unfortunately there has been an error with regards to the stock on our website. If you have any questions on this matter please do not hesitate to contact us on natalie@pramcentre.co.uk or sales@pramcentre.co.uk. Best wishes, Natasha

Posted 8 years ago

“There is no indication of delivery time at any point during the purchase nor in the follow up email. I called your customer services and waited 20 Minutes but still no one picked up, I still have no idea when I will receive my order and with a small baby don't have time to wait another 20 minutes on hold....”

Helpful Report

Posted 8 years ago

Hi Natalie, thank you for your recent review. I am very sorry to hear that you waited so long on our phone service to not get through. We do experience really high phone call volumes. Could you please email me on sales@pramcentre.co.uk or natalie@ pramcentre.co.uk and i can look into your order further. I am very sorry again and look forward to hearing from you. Best Wishes, Natasha @ Glasgow Pram Centre

Posted 8 years ago

“I bought a stroller 3 days ago and till now i haven`t received any information when i can expected my order. On e-mail is only information: Full payment has been received and we will process your order as soon as possible. Also doesn`t work option track my order.”

Helpful Report

Posted 8 years ago

Hi Paulina, thank you for taking the time to review our service. I am sorry to hear that you have not been updated on your order. If you would like to contact us on sales@pramcentre.co.uk or natalie@pramcentre.co.uk with regards to your order and we can look into this for you. Look forward to hearing from you. Best wishes, Natasha @Glasgow PramCentre

Posted 8 years ago

“Was disappointed with the delivery time on the item bought. The pram centre did contact me to explain but had I known the time it was going to take to receive the item then I would have purchased elsewhere”

Helpful Report

Posted 8 years ago

Hi, Adele. Thank you for taking the time to review us :) My sincerest apologies that we have let you down with the expected delivery time of your order, under section 3 of our Terms and Conditions it does makes reference that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors regarding stock availability if the items are not available and advise when the item will return to stock, unfortunately it does appear that this has been the case in regards to your order. If there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

Pramcentre.co.uk is rated 4.3 based on 2,479 reviews