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Pramcentre.co.uk Reviews

4.3 Rating 2,479 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

Company Reviews

Product Reviews

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Pramcentre.co.uk 5 star review on 21st April 2016

Pramcentre.co.uk 1 star review on 19th April 2016

Pramcentre.co.uk 1 star review on 19th April 2016

Pramcentre.co.uk 5 star review on 14th April 2016

Pramcentre.co.uk 5 star review on 14th April 2016

Pramcentre.co.uk 5 star review on 14th April 2016

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery time was good but box delivered in very poor condition with rocking horse damaged and rockers, fittings etc. all missing. The lady who dealt with my complaint at customer services was very pleasant and efficient and has arranged for pick up of damaged parcel today and for delivery of new horse. I imagine the damage was caused by the carriers but perhaps a sturdier box would be worth considering.”

Posted 8 years ago

Good afternoon, thank you for taking the time to review our service. I sincerely apologise for what has happened to the product you ordered. We will take on board what you have said in your review and pass the information onto the couriers. i am very sorry once again! If you have any questions or queries please do not hesitate to contact us: natalie@pramcentre.co.uk or sales@pramcentre.co.uk Many thanks, Natasha

Posted 8 years ago

“Ordered a joie steadi car seat online. Confirmation advised delivery in 4 days. Received phone call the next day advising it was out of stock and would be 2-3 weeks before it was back in stock. Not first time this has happened. Purchased car seat elsewhere!”

Posted 8 years ago

Hi Shona, I sincerely apologise that we could not fulfil your order on this occasion. With regards to the out of stock item it is stated in our T's&C's that if an item is out of stock then you will be contact by a member of staff at pram centre however if this has not been the case I am very sorry and will look into this further. If you have any concerns or would like to discuss further please do not hesitate to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 8 years ago

“Ordered an item on the website appearing as in stock. Called Tuesday afternoon to be told it was no longer in stock. Why couldn't I have been told this earlier as it caused issues as the item was needed for a specific reason and ordered from pram centre as in stock and delivery was to be in time.”

Posted 8 years ago

Hi Lindsay, I sincerely apologise that we could not fulfil your order on this occasion. With regards to the out of stock item it is stated in our T's&C's that if an item is out of stock then you will be contact by a member of staff at pram centre however if this has not been the case I am very sorry and will look into this further. If you have any concerns or would like to discuss further please do not hesitate to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 8 years ago

“Website states that item will be received within a few days which is what we needed. No indication on the website that this is out of stock. Received a voice message that this was out of stock and your delivery would be 7-10 days. Is this not mis advertising? Have tried to get through to speak to someone but no one ever answers your customer service line. As I'm being induced due to high blood pressure this is more hassle than what I bargained for and now likely to receive the item after baby is born which is no good as I need to get the car seat sorted before I go into labour.”

Posted 8 years ago

Hi Kelly, Thank you for taking the time to review our service. I am extremely sorry that the product you ordered was not in stock at the time. Our website is unfortunately not stock controlled and therefore doesn't show when any item is out of stock. This is stated in our T's&C's and explained in more detail. I can confirm that your Base is in stock and will be dispatched from store today to be with you tomorrow if suitable? Our courier service will contact you via text message to advise of your hourly timeslot. If I can help or if you have any further concerns please do not hesitate to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie :)

Posted 8 years ago

“The pushchair is lovely and at an amazing price also delivery was extremely quick - unfortunately there was no communication from you what so ever to even notify me of the pending delivery and your delivery driver is one of the rudest people I've had the 'pleasure' of meeting!! I for one will not be a returning customer”

Posted 8 years ago

Hi Sheena, Thank you for taking the time to review our service. I sincerely apologise if you have not received confirmation of your order. upon ordering you should have received a confirmation email which is system generated. At your earliest convenience I would advise to check your junk/email inbox as sometimes company emails can be marked as this without your authorisation. with regards to the van driver I will certainly take this up with our courier service. They are not employees of Glasgow Pram Centre however do represent our company when making our deliveries and I will be sure to pass your concerns to Interlink Express. I hope that I can be of further assistance in resolving any of these issues for you and that your trust is restored in our company. Please feel free to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 8 years ago

“I ordered a car seat for my mums car it arrived damaged and had to wait 3 weeks for a replacement! All sorted now but a big inconvenience!”

Posted 8 years ago

“One item is still to be delivered;there was no email stating this! Also they are unsure of date it will be delivered.”

Posted 8 years ago

Hi Hannah, Thank you for taking the time to review us, I am very sorry that you have not yet received some of your order. Please can you contact me on natalie@pramcentre.co.uk and I would be happy to look into your order further for you.

Posted 8 years ago

“I ordered a 3 piece VIB crib set to go with my VIB crib that came as a 2 peice...the drape was missing so im another 3 days waiting on that being sent out and it was advertised as white but appears as a off white grey colour...looks like it has been put threw the wash with dark clothing and is very ill fitting aswell! Crib is beautiful though.”

Posted 8 years ago

Hi, thank you for taking the time to review our service. I am very sorry to hear that there was a delay in your order with the drape and that you are unhappy with the drape itself also, If you wish to contact us regarding the drape you can email us via; natalie@pramcentre.co.uk or sales@pramcentre.co.uk I am once again very sorry. I am glad that you are happy with the crib and look forward to hearing back from you. Kind regards, Natasha

Posted 8 years ago

“Although I did get a phone call to say that my purchase was delayed I am still waiting for ALL of my order???”

Posted 8 years ago

Hi Geraldine, thank you for taking the time to review our service. I apologise that you have still not received your order. If you could email me with your order details i will be more than happy to look into this for you. You can reach us on: natalie@pramcentre.co.uk or sales@pramcentre.co.uk. I sincerely apolgise and hope to have get this resolved for you. Look forward to your email. Kind regards, Natasha

Posted 8 years ago

“Although I did get a phone call to say that my purchase was delayed I am still waiting for part of my order???”

Posted 8 years ago

“Cuz having prombles with the item I brought from you.”

Posted 8 years ago

“Item not in stock, company ignores emails and phone request to refund money.”

Posted 8 years ago

“Purchased a pram and accessories on the saturday (paypal debited immediately), received a missed phone call on monday and spent 32 minutes on hold attempting to reply. The call was answered at 17.02 and I was told the lady I needed to speak to left at 17.00! So on Tuesday she called (half an hour later than we agreed) to tell me the pram I ordered and had paid for was out of stock and "may take several weeks" to come into stock (despite it being listed as in stock online). Awaiting a refund which funnily enough hasn't been immediate. ......”

Posted 8 years ago

“I placed my order where it advises delivery within 3 working days I never received any information on when these were being delivered so called and after holding 30mins was told that when all items are in stock I would be contacted. This should be clearer before order placed”

Posted 8 years ago

“Overall experience so far poor. I ordered a car seat and isofix base. It was delivered within 2 days - excellent. But the Isofix base has a fault straight from the box. I contacted Pram Centre to ask for a replacement to be sent asap as our baby is due in a few weeks. I was told to email the spares department but given the wrong email address. I then called up again and was again given the wrong email address. I finally got the right email address from the website. This email didn't bounce back but I've not received any confirmation of receipt nor any reply in the last two days. So thumbs up for price and delivery, but extremely poor when it comes to a competent or swift returns process. Would I recommend based on the service so far? No. Still waiting to hear about collection and replacement of the faulty Isofix base...”

Posted 8 years ago

“Delivered the wrong item, have had to call customer service twice (they were great but no offered to refund my delivery charge)....still waiting for the item 2 days later!”

Posted 8 years ago

Hi Elizabeth, Thank you for your review! I am so sorry to hear about the problem that you have experienced with your delivery. If this has not yet been resolved please feel free to email me with your order details on natalie@pramcentre.co.uk and I would be happy to look into this for you. Many Thanks, Natalie

Posted 8 years ago

“Still not received my parcel”

Posted 8 years ago

Hi there, Thank you very much for your review. Can you please let me know your delivery postcode and order number so i can look into this for you. I will make sure i do everything i can to get your items to you. Many thanks, Louisa

Posted 8 years ago

“Price was the best I could find but I had three issues. 1. I paid for my purchase with my Amex. The money was initially deducted from my Amex statement but I got an email from Pramcentre saying that payment had not gone through. It transpired that the Pramcentre have an issue with Amex payments and eventually the money was credited back to my account but this wasn't a good first impression. 2. When I tried to call Pramcentre the following day, I put through the option for Internet enquiries. I rang up twice but each time it rang through and I was eventually cut off. I emailed but no one got back to my that day. The next day I put through the option of sales and eventually after 22 minutes I got through to an operator. Up until the point of getting through though, I really thought that the Pramcentre was some Mickey Mouse venture and I had been scammed! Luckily your operator (Amy) was professional and dealt with my query. 3. Once I'd worked out I'd have to put my order through again, I made a second order. Later that day, I got a call from your warehouse that the product was not in stock and I would have to wait for two weeks. This was despite the website saying my product was in stock and that it would be delivered within 3 working days. Overall have not been happy at all...and I haven't even experienced the delivery of my item!”

Posted 8 years ago

Hi there, Thank you very much for your review. I am extremely sorry about the experience you have had with the Glasgow Pram Centre. I have forwarded your review over to my manager, She has advised that she will do everything she can to make sure this never happens again. Many thanks, Louisa

Posted 8 years ago

“Bought and paid for a child silver cross pram and been trying to call since Friday to see when it would be getting delivered ... Every time you call you are kept on hold till I just hang up . No time to be wasting on the end of a phone and it's repeats your call is important to us ..”

Posted 8 years ago

Hi there, Thank you very much for you review. I am extremely sorry about the service you have received. I do apologise also about the wait for someone to answer your call, unfortunately we are extremely busy and are doing our very best to answer all of our calls as quickly as we can. Can i please have your delivery postcode please or order number and i will be more than happy to check a delivery date for yourself. My apologies again. many thanks, Louisa

Posted 8 years ago

“I have ordered and paid for a pushchair almost 2 weeks ago I've recieved an email to say it's not I. Stock until 2-3 weeks time , so I replied go ahead not even an email to let me know any progress or if they have ordered I am currently stuck without a pram and out of pocket to look elsewhere really really unhappy”

Posted 8 years ago

Hi there, Thank you very much for your email. I am extremely sorry about the service you have received. Can I please have your delivery post code or order number and i will look into this for you. I will make sure that i get your items to you as quickly as i can. Many thanks, Louisa

Posted 8 years ago

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Pramcentre.co.uk is rated 4.3 based on 2,479 reviews