Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,479 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the item and was told it would take 2-3 weeks as it was on back order. I said I would wait. However, more than 3 weeks later I hadn't heard anything and only after I emailed to enquire about the item was I told it would be shipped to me. If I hadn't emailed it would probably not reach me. I didn't feel I was being priotized.”

Helpful Report

Posted 7 years ago

“We ordered our Quinny buzz on 9th Nov and we were told it would be delivered within 10 days. We then received a phone call (15th Nov) asking for confirmation of delivery address and were told the pram would be delivered within a few days. On the day of delivery (30th Nov), we received a phone call from Pram Centre saying that the pram which had been dispatched was the incorrect colour and our pram would need to be reordered (by them). It is now 1st Dec and we are still waiting for our pram that we ordered almost a month ago, with no date for delivery. To say we are disappointed is an understatement!”

Helpful Report

Posted 7 years ago

“Unfortunately, the ordering system has recently changed which means that my item will be delivered with a lot of delay (21 days later). The company responded quickly to all my emails and updated me on the delivery status of my item.”

Helpful Report

Posted 7 years ago

“I ordered and paid for two footmuffs and only received one- which was also the wrong colour. I phoned the helpline and was left in a call queue for 10 minutes, which I had to abandon due to a screaming baby. Next I tried the live chat- again I was told I was in a queue with one person in front of me. After waiting another 10 minutes I was told nobody was available and to try during opening hours. I thought this was odd as it was only 4pm. I was told to leave a message and someone would get back to me- they never did. The following day I finally get to speak to Vicki on the live chat. I explained the problem with my order and I was shocked at the lack of apology and rather abrupt tone- a simple sorry we got it wrong, wouldn't have gone a miss!”

Helpful Report

Posted 7 years ago

“I was initially impressed until it came to delivery. The delivery address which was input was ignored and the order was sent to my home address meaning that I had to take unscheduled unpaid time off work to accept the order. Despite several attempts to contact yourselves by phone I sent an email which has as yet to be acknowledged”

Helpful Report

Posted 7 years ago

“I've not revived my item after receiving a email stating my items being delivered to my items out of stock and would be with me in 2/3weeks”

Helpful Report

Posted 7 years ago

“Good quality, but I have ordered the pink footmuff and I've received the black one. Can't be bothered to return and then wait for another one. Just a bit dissapointing!”

Helpful Report

Posted 7 years ago

“a 4 week wait for both of the products that I ordered. Had to get a refund and order elsewhere”

Helpful Report

Posted 8 years ago

Hi, Steph. Thank you for taking the time to review us. My sincerest apologies that we had been unable to fulfil your order at this time. Under Section 3 of our Terms and Conditions it does note that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors. We will call regarding stock availability if the items are not available and advise when the item will return to stock. My sincerest apologies for any inconvenience caused to you at this time, it does appear that this has been the case in relation to your order. Our site will always allow a purchase to go through as a pre-order, if the item is not available we would contact to advise when the item can be expected to arrive into our warehouse. If there is anything else I can help you with, please do not hesitate to contact me directly on melissa@pramcentre.co.uk. Many thanks, Melissa x

Posted 8 years ago

“Ordered a buggy which online was in stock to receive a phone call saying it wouldn't be in until June si asked for money back. If it's not in stock it shouldn't be advertised online as in stock.”

Helpful Report

Posted 8 years ago

Hi, Natalie. Thank you for taking the time to review us. My sincerest apologies that you feel we have let you down at this time. Under Section 3 of our Terms and Conditions, it does note that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors. We will call regarding stock availability if the items is not available and advise when the item will return to stock, unfortunately it does appear that this has been the case in relation to your order. Our items do not show as being "In Stock", they offer the option in which to "Add to Basket". I sincerely apologise for any confusion this may have caused, our Website works in a manner where a customer is always allowed to order on a pre-order basis, we would then contact said customer to advise of an estimated delivery date, as explained above. My sincerest apologies once again for any inconvenience caused, if there is anything else I can do for you please do not hesitate to contact me directly on melissa@pramcentre.co.uk. Many thanks, Melissa x

Posted 8 years ago

“The cot that I ordered was for delivery to ROI which was all arranged during the online ordering process. Having not received any further update after a week on the expected delivery date, it transpired that they are unable to deliver wooden goods to Ireland. This should be made clear during the ordering process and it shouldn't be left to the customer to chase it up.”

Helpful Report

Posted 8 years ago

Hi, Peter. Thank you for taking the time to review us. My sincerest apologies that we have let you down at this time in regards to your recent Furniture Order placed online. We are unable to dispatch wooden items overseas as the chance of damage is incredibly high, this is down to our Courier Service being unable to palletise such goods. I fully appreciate that this should have been made evident when you tried to place your order, we are currently in the middle of launching a new site so we will make sure that this is made evident for any future customers who try to place an order for Furniture going to the ROI. I would also like to apologise for the lack in communication you have experienced from ourselves at the Glasgow Pram Centre. It is in no way acceptable that you had to contact us to find out what was happening with your order, I will make sure to discuss this matter with my colleagues who deal with the ordering process to ensure that this does not happen again. If there is anything else i can help you with please do not hesitate to contact me directly on melissa@pramcentre.co.uk. Many thanks, Melissa x

Posted 8 years ago

“Haven't received my order after almost a month after placing it. Was told one item was out of stock and that I should have my order within two weeks, however I'm still waiting!! Items should not be listed as 'in stock' online if they are not 'in stock'. My money was taken. My highchair is useless without the accessories I ordered and so thanks Pram Centre for reducing the useful life of it by whole month and making my life infinitely more difficult.”

Helpful Report

Posted 8 years ago

Hi, Vanessa. Thank you for taking the time to review us. I would like to apologise that you feel we have let you down at this time. Under Section 3 of our Terms and Conditions it does note that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors regarding stock availability if the item is not available and advise when the item will return to stock, it is in no way acceptable that the timescale advised has now exceeded the two week mark and I sincerely apologise for any further inconvenience this has caused to you. I have been advised that we are expecting a delivery from Stokke on the 6th May, one of my colleagues will be in touch to advise when your outstanding item has arrived. Our website works in a manner where the products do not show as being in stock, only that there is an option to "Add to Basket", I understand that this may result in some confusion and I apologise for this also. If you would like to contact me in regards to your order please do not hesitate to do so, my email is melissa@pramcentre.co.uk. Many thanks, Melissa. x

Posted 8 years ago

“2 small but important pieces of wood missing. It's so frustrating when this happens. Having wasted an hour of my time unpacking and checking if all the parts are there to find I need to pack it all back up again. Called Prancentre and I have been ins queue for 15 minutes so far. Really disappointed and I will think twice about ordering from here again.”

Helpful Report

Posted 8 years ago

Hi, Gary. Thank you for taking the time to review us. My sincerest apologies for the missing parts to your item, and for also the delay you have experienced on our phone lines. We are incredibly busy at the moment and my colleagues and I are trying to answer all calls as quickly and efficiently as we can, I sincerely apologise for any inconvenience this may have caused to you. If you would like to email me i will be more than happy to assist you as best I can by contacting our Service Department for you. Many thanks, Melissa, melissa@pramcentre.co.uk x

Posted 8 years ago

“Order not received as one of the items not available,other discontinued but all fine when purchased online.The Pram Centre have not notified at all for the problem with these items.Had to find out when chased up my order a week later.Very unhappy”

Helpful Report

Posted 8 years ago

Hi, Rositsa. Thank you for taking the time to review us. My sincerest apologies that you feel we have let you down in regards to your latest order placed with us. Under Section 3 of our Terms and Conditions it does note that we will contact all of our customers if what they have ordered is not in stock and that we will also advise when the item is expected to be delivered. Given that an item was discontinued, unfortunately this must have only been made evident to us when we called the relevant manufacturer to ask how long delivery would be, otherwise we would not have had this product available to purchase on our website. My sincerest apologies once again for any inconvenience caused to you at this time, if there is anything else I can help you with please do not hesitate to contact me directly on melissa@pramcentre.co.uk. Many thanks, Melissa x

Posted 8 years ago

“Ordered a car seat online - it turned out the next day that it was out of stock. Don't know why it didn't say that on the website.”

Helpful Report

Posted 8 years ago

Hi, Richard. Thank you for taking the time to review us :) My sincerest apologies that you feel we have let you down at this time. Under Section 3 of our Terms and Conditions it does note that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors. We will call regarding stock availability if the item is not available and advise when the item will return to stock, unfortunately it does seem that this has been the case with your order and I do apologise for any inconvenience caused to you at this time. Our site will always allow a purchase to be made on a Pre-Order basis, if an item is not in stock we will contact you to advise of an expected delivery time, as explained above. My sincerest apologies once again for any inconvenience caused to you in regards to your order placed with us, if there is anything else i can help you with please do not hesitate to contact me directly on melissa@pramcentre.co.uk, Many thanks, Melissa x

Posted 8 years ago

“Three days after I placed my order with 3 items on I received an email saying that the order was out of stock... This did not state which of the products... After replying asking which item was out of stock I had no reply. So I ended up ringing and asking... I ended up cancelling my whole order as 2 out 3 items turned out not to be stock. As a customer you should not have to do the chasing.”

Helpful Report

Posted 8 years ago

Hi, Emma. Thank you for taking the time to review us :) My sincerest apologies that you feel we have let you down at this time. Under Section 3 of our Terms and Conditions it does note that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors. We will call regarding stock availability if the items is not available and advise when the item will return to stock, unfortunately it does seem that this has been the case with your order and I do apologise for any inconvenience caused to you at this time. Our site will always allow a purchase to be made on a Pre-Order basis, if an item is not in stock we will contact you to advise of an expected delivery time, as explained above. I am sincerely sorry that you did not receive a reply from your email sent to us, this is in no way acceptable and we do not expect our customers to have to chase their own order status, we have been incredibly busy recently and this has resulted in a slight delay in response to emails sent by customers. My colleague should have advised what items were unavailabvle when the initial email was sent so that you were made aware of this in the first instance, I will speak with her to make sure that this does not happen again. My sincerest apologies once again for any inconvenience caused to you in regards to your order placed with us, if there is anything else i can help you with please do not hesitate to contact me directly on melissa@pramcentre.co.uk, Many thanks, Melissa x

Posted 8 years ago

“Unfortunately the holes don't line up to attach the wooden rocker. I have emailed and still awaiting a response and also telephoned and waiting for a call back from the service department which was over an hour ago. So at the moment a little disappointed. I need this rocker for the weekend. Regards Claire Cole”

Helpful Report

Posted 8 years ago

Hi there, thank you for taking the time to review our site. I have been advised by mu colleague Sandra that she is currently looking into this for you, I can assure you that we are doing everything we can to rectify this issue for you. I will make sure that Sandra calls you today, to give you an update and what the next steps will be to rectify this problem. I am extremely sorry again for any inconvenience caused by this. if you have any questions, please do not hesitate to contact me Via email - louisa@pramcentre.co.uk. Many thanks, Louisa :)

Posted 8 years ago

“Spent just short of 500 pounds for a pram and it stated 2-3 day delivery and in stock. 3 hours after purchase once the payment had been taken they call and say three week delivery and if I was to be refunded it might take a week to get my payment back. Won't buy here again I am afraid”

Helpful Report

Posted 8 years ago

Hi there, thank you for taking the time to review our service, I am extremely sorry we were unable to fulfill your order at this time. if you refer to section three of our terms and conditions we state that you will only receive your goods within three working days if we have the goods in stock, we state in our terms and conditions that we will contact you regarding stock availability. I am extremely sorry for any inconvenience caused by this. We understand that this is not made clear when adding goods to your basket therefor we are currently looking into creating a new system to ensure that our website states ''out of stock'' or ''in store'' If you have any questions please do not hesitate to contact me Via email - louisa@pramcentre.co.uk, Many thanks, Louisa.

Posted 8 years ago

“Waste of time. When I had made a point of stating more than once that the items I wanted were discontinued at other stores I was reassured they could order them and when it came to pay only then was I told that like I'd suspected they couldn't get a hold of them. Also the customer serivces number does not work and is unrecognised and th pram that is no longer available including the colour that is discontinued is still showing as having 6 in stock in the website.”

Helpful Report

Posted 8 years ago

“Did not look like picture when arrived quality not as good as expected”

Helpful Report

Posted 8 years ago

Hi there,Thank you very much for taking the time to receive our company. I am so sorry to hear that you are not happy with the product you have received. I have sent you an email regarding the Mattress you have received.I will do everything i can to rectify this issue for you to make sure that you have the best possible experience with ourselves. I am extremely sorry again for any inconvenience this has caused.If you have any questions please do not hesitate to contact me louisa@pramcentre.co.uk. Many thanks, Louisa :)

Posted 8 years ago

“I ordered a car seat which showed in stock on the website only to be emailed a day later saying it was sold out”

Helpful Report

Posted 8 years ago

Hi Arlene, Thank you for taking the time to review our service. I do apologise that we were unable to fulfil your order at this time. I am sorry to hear that you are unhappy, im afraid our website does allow a preorder service as we can still order items into the store. I do apologise again for the inconvenience. If you have any questions please do not hesitate to contact us natalie@pramcentre.co.uk or sales@pramcentre.co.uk Best wishes, Natasha

Posted 8 years ago

Pramcentre.co.uk is rated 4.3 based on 2,479 reviews