Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

“I ordered a travel cot and had not heard anything with regards to my item and I wanted to check when it would be delivered, so I contacted the live chat on the website and spoke to an advisor. I was told that the item was discontinued and that someone had already contacted me to tell me this. Obviously nobody had bothered to contact me to tell me this, that's why I was inquiring in the first place, and if someone so called contacted me why was the advisor telling me that they are going to process a refund for my order when I contacted them and not before when they claimed they contacted me to tell me it was out of stock? I'm disappointed at being lied to, I'm awaiting my refund now.”

Helpful Report

Posted 9 years ago

Hi Shalena, Thank you for reviewing us. I am so sorry that you feel you have been lied to as this was not our intention at all. I can confirm after checking our system that you where contacted via mobile ending 482 at 14.04pm on 25/02/2016 to be advised of the item being out of stock and now discontinued. The reason that the refund was not processed upon leaving your message is because we like to give the option to change to another product or another colour before cancelling the order and when a message is left we await further instruction from out customers. The Refund was then processed upon your request. I sincerely apologise for the inconvenience and confusion caused by this. Please do not hesitate to contact me on natalie@pramcentre.co.uk if I can be of further assistance. Many Thanks, Natalie

Posted 9 years ago

“i placed my order and it was delivered.one of the items was missing from my order and there was no invoice or mention of it.i ended up having to ring glasgow the following day only to be told my missing item was out of stock for 7 days.they said one of the staff were supposed to ring me to tell me about item but they didnt.not good service at all if the staff doesnt bother doing what they are supposed to.”

Helpful Report

Posted 9 years ago

Hi Paul, I am so sorry that you where not contacted regarding the item which was out of stock. This will be taken up the the staff member who processed your order. We always make an attempt to contact our customers if something like this happens by any means of contact left on the order. I have noticed however that upon processing your order the missing item was showing as in stock which is completely an error in our system and in turn potentially the reason you where not contacted however when your order left it should have been picked up that one item did not leave and I do apologise that you where not advised at that point. Please feel free to contact me on natalie@pramcentre.co.uk if you have any enquiries with regards to your order. Many Thanks, Natalie

Posted 9 years ago

“Very quick to answer my questions on online chat and received my items 3 days after order, overall very happy.”

Helpful Report

Posted 9 years ago

Hi Sarah, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“Very quick delivery. No complaints.”

Helpful Report

Posted 9 years ago

Hi Matthew, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“Excellent fast delivery. The customer service team were exceptional”

Helpful Report

Posted 9 years ago

Hi There, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“Beautiful item, carefully packed, super fast delivery. Highly recommended!”

Helpful Report

Posted 9 years ago

Hi Kym, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“Good website no hassles and good delivery, kept me upto date on tracking and what was happening which is my best bit.”

Helpful Report

Posted 9 years ago

Hi Margaret, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“This product was amazing value for money and so easy to assemble. My son absolutely adores it. Would 100% recommend it to anyone. The quality is excellent.”

Helpful Report

Posted 9 years ago

Hi Adabeth, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“We are very pleased with the VIB car seat which we purchased !!! Our baby is almost 4 and she can sleep comfortably while we traveling / this never happened before with the other carseats which we had and she always complaint and cried because she didn't want to seat in it !! Thank u pramcentre !!!! Very high recommended !!”

Helpful Report

Posted 9 years ago

Hi Ramona Corina, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“Not happy with delivery at all. Waited for 3 days for item to arrive as driver was given wrong address. 1h wait for customer service to answer phone. They never did. Somehow manage to reach someone”

Helpful Report

Posted 9 years ago

“I used the website to order some items and had to use the online chat facility a few times to confirm some points. Every time I spoke with a member of staff they were extremely helpful. I was very happy with the service I received from the pram centre and I will most defiantly be back.”

Helpful Report

Posted 9 years ago

Hi Sarah, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“The item I ordered was not in stock and I received a call from a lovely lady who apologized. She gave me a new delivery date and it arrived when she said. I received several text messages from their delivery service (Interlink Express) keeping me up to date with the status of my order, giving me a very clear time of arrival (1 hour window) with an option to call and change if this was not convenient for me. I was very impressed with the service I received all round and would not hesitate to use PramCentre.co.uk again.”

Helpful Report

Posted 9 years ago

Hi Sally, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“Easy to order with quick delivery.”

Helpful Report

Posted 9 years ago

Hi Karen, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“Excellent shopping experience and very quick delivery.”

Helpful Report

Posted 9 years ago

Hi Brian, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“Excellent service quick delivery!”

Helpful Report

Posted 9 years ago

Hi Ella, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“I placed an order for £49.99 expecting to have free p & p, as there was a 'free' icon against the item, but was charged. I entered into a live chat which was very slow to respond and to my mind not very professional. However I was allowed to cancel the order and receive a refund. I then re -ordered two items so that I would not pay for p & p. however I later received an email to say they had just run out of the item (which one it didn't say ) although the website is not showing out of stock, and delivery would be 14 days. I eventually decided to cancel the order but have not had any communication to acknowledge this. I am not very impressed with the service and will have to contact them again”

Helpful Report

Posted 9 years ago

Hi Linda, Thank you for taking the time to review us. I am so sorry that you feel our service was not acceptable, it was actually myself who served you on our live chat system. I have had a look back at our chat and I did respond to all of your messages within 1 minute of receiving your replies so I am again very sorry that you felt it was slow. I aim for great customer service as I would not like to leave anyone unhappy so I personally apologise if you feel I was unprofessional in my responses. When we use the live chat system we like our customers to feel at ease so tend to keep the chats pretty casual. although we do take all of the chats very seriously. I cannot apologise enough for the lack of customer service you feel you have received and I would be happy to help you should you wish to contact me on natalie@pramcentre.co.uk with any enquiries you may have. Our T's&C's when it comes to stock levels do state that our website is unfortunately not stock controlled (something which we are working on) and if an item is out of stock a member of staff at pram centre will contact you to advise of your options. With Regards to the "free" logo on the product you where purchasing unfortunately this was not mentioned in our chat therefore I did not realise that you had been misinformed. Had I known that this was displayed on the product I would of course have refunded the delivery fee. This Logo has since been removed. Thank you for bringing it to our attention today. Please do not hesitate to contact me on the above email address should you need any further assistance. Many Thanks, Natalie x

Posted 9 years ago

“Quick delivery. Great service. Great quality product. Would buy again!”

Helpful Report

Posted 9 years ago

Hi Jamie-Lee, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“Quite good stuff for great price and A+++++ quick delivery with no charges Will come back for another deal with you guys Thnx+++++”

Helpful Report

Posted 9 years ago

Hi Krzysztof, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“Absolutely love the silver cross reflux, colour is true to picture, easy to assemble, great quilty and a reasonable price. The lights on each side are just amazing, very happy customer. It was also very fast delivery.”

Helpful Report

Posted 9 years ago

Hi Lusa, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

“Fabulous website, very simple to use and easy to find items. Customer service call back within a few days and delivered confirmed. Would use again.”

Helpful Report

Posted 9 years ago

Hi Pamela, Thank you for taking the time to review us , we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Once again many thanks, Natalie x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc,1

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Pramcentre.co.uk Reviews