Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,479 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices are good, email support not so much. Very slow to respond. No tracking number provided for delivery, so good luck trying to arrange to be in to take delivery of your purchase.”

Helpful Report

Posted 7 years ago

“Great value for money. Quick & hassle free delivery.”

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Posted 7 years ago

“Took them a long time to dispatch my order but quick delivery from when it was dispatched”

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Posted 7 years ago

“I really like our mamas and papas frame that we ordered. The only thing was we ordered a grey frame but recieved a white one, we decided to keep it as it still looks lovely but shame we didn't get the one we had ordered.”

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Posted 7 years ago

“Still waiting for our delivery...”

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Posted 8 years ago

Hi, Leigh. Thank you for taking the time to review us. My sincerest apologies that you have not yet received your order. I have just had a look at your order status and I can see that on the 23rd April at 2:01pm, you were advised that we have had to order in your Crib form Mamas and Papas, with delivery into our warehouse taking around 10-14 working days, given the timescale the Crib will arrive with us by the 12th May, as soon as it is here we will be in touch to arrange delivery. If there is anything else I can do for you, please do not hesitate to contact me directly on melissa@pramcentre.co.uk, Many thanks, Melissa.x

Posted 8 years ago

“Straps could be better secured other that that fab x”

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Posted 8 years ago

Hi Louise, Thank you for taking the time to review us, we love to hear from our customers, especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. Please note that if you are not confortable with the straps, please feel free to contact our Service Department as they will be more than happy to assist you with this matter, they can be reached on sandra@pramcentre.co.uk/morag@pramcentre.co.uk. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on melissa@pramcentre.co.uk Once again many thanks, Melissa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 8 years ago

“Great delivery, arrived day after I ordered, was expecting 3-5 days. Was disappointed in the item though, wasn't the car seat cosy toes I ordered, was a gift so didn't bother exchanging. Not a fan of the Pram Centre, was extremely disappointed with the level of service, or lack of service, when I visited the shop 2 years ago.”

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Posted 8 years ago

Hi, Craig. Thank you for taking the time to review us. My sincerest apologies that you feel we have let you down at this time. I would like to apologise that you had received a footmuff which was not the one that you had originally ordered, it looks as though this has been a "picking" error with the warehouse and the wrong footmuff had been loaded on to the van, I sincerely apologise for any inconvenience this may have caused to you. Please know that if you had contacted our store regarding this, we would have been more than willing to rectify this issue for you in the first instance, we would not wish our customers to keep an item which they did not order if there was a chance of arranging a swap over for the item initially wanted. In regards to the Service you experienced on the Shop Floor when you visited our store 2 years ago, I am incredibly sorry that we did not provide you with a positive customer service experience at the time, this is in no way acceptable and for this I do apologise. When a customer comes to our store, our Sales Assistants are all trained in ways in which they should know the products and be aware of the levels of Customer Service expected of them, my sincerest apologies once again that this level may not have been met on your visit to our store. If there is anything else I can help you with please feel free to contact me directly on melissa@pramcentre.co.uk. Many thanks, Melissa x

Posted 8 years ago

“Item was well priced and arrived quickly. I haven't however received the add on item I purchased, some pram clips.”

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Posted 8 years ago

Hi, Gary. Thank you for taking the time to review us. My sincerest apologies that you did not receive part of your order. Having looked into your order it appears that there has been a genuine human error in regards to the stock availability of the Pram Bag Clips, I have sent you a personal email which details why this has happened. I look forward to hearing back from you. Many thanks, Melissa x

Posted 8 years ago

“When trying to contact by phone your put in a queue for 10-15 mins every time before getting cut off...They don't answer emails...had 1 nice lady that sorted the delivery out a week after order & payment...when received marks in carrycot but yet again can get no response via telephone or email”

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Posted 8 years ago

Hi, Donna. Thank you for taking the time to review us. My sincerest apologies for the delays you have experienced on our phonelines, we have been incredibly busy recently and my colleagues and I are trying to answer all calls as quickly and efficiently as we can, I do apologise for any inconvenience this may have caused. I would also like to apologise that you have not yet received a response to your emails, I am aware that we are a day or 2 behind in replying due to such a high demand of customer inquiries coming through, we are doing our utmost to respond to each individual customer in the first instance. With regards to the marks in your carrycot, this matter would be dealt with via our Service Department. I will pass on your order details and ask that one of my colleagues based in that department contacts you regarding this on either the mobile number/email address attached to your order. If there is anything else I can help you with please do not hesitate to contact me on melissa@pramcentre.co.uk. Many thanks, Melissa x

Posted 8 years ago

“When ordering in line I want of my items to save on P&P , but it wouldn't allow me to do, which was a pain, so tried ringing several times pressed number options but never got put through to a person to c if I could 2 , so you be delivered quickly pleased with that, however box looked as though it had been open & quite battered.”

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Posted 8 years ago

Hi, Darren. Thank you for taking the time to review us. My sincerest apologies that you experienced delays on our phone lines, we have been incredibly busy recently and my colleagues and I are trying to answer all calls as quickly and efficiently as we can, I sincerely apologise for any inconvenience this may have caused to you. I would also like to apologise for the way in which you received your item, please know that we would not ship any goods that were not of excellent condition, I can only assume that the damage sustained to your packaging had been caused in transit. Please feel free to contact myself or our store where we can transfer you to our Service Department if there is any damage to the product itself. If there is anything else I can help you with please do not hesitate to contact me directly on melissa@pramcentre.co.uk. Many thanks, Melissa x

Posted 8 years ago

“It was easy to find the item I wanted on the website but no information was provided regarding delivery time. Paying via PayPal, the payment paghe told me that I would be able to review the order before it was final after pressing "continue". This was not the case. Pressing continue completed the transaction and I had purchased the item, still without knowing when it would be delivered. I received an email confirming my order but no information at all regarding delivery. Two days later I called the Pram Centre, who confirmed that the item was out for delivery but I don't know why the website or emails could not have told me this. Overall, I'm happy with the service but delivery forecast is extremely important.”

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Posted 8 years ago

Hi there, Thank you for taking the time to review us , I am so sorry to hear that you never received any confirmation regarding a delivery slot, Interlink will text you on the day of delivery letting you know your hours time slot of when they will be arriving, i am extremely sorry if you never received this text, I will be sure to pass all of your comments along to Interlink to ensure that you receive this text in future. We do state also in our terms and conditions that we will deliver your goods within three working days ( subject to stock availability) I am extremely sorry for any inconvenience caused by this. we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on Louisa@pramcentre.co.uk Once again many thanks, Louisa x https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=pram%20centre&lrd=0x488846af60274bb5:0xb0ab19a25ab12fcc

Posted 8 years ago

“Ordered a rocking horse... fantastic product and price, with delivery next day. Only down side was a part which was missing from the box - small wooden strap. I Tried on and off for literally 3 hours to get through to customer services, and was on hold in a queue each time. Proceeded to leave a voicemail message and also made contact via the "chat" option online, but didn't recieve a response from either. We ended up adding our own small strap of wood to assemble the rocking horse properly. To date, I've still not had a reply... Customer service team needs to up its game. If we weren't able to fix the problem ourselves, we'd be left with a defective, unusable product.”

Helpful Report

Posted 8 years ago

Hi there, thank you for taking the time to review our service. I am extremely sorry that you have not received all the parts you need with your order and also for not receiving any correspondence to your email or online chat message.I have now passed your details along to our service department, My colleague will contact you today with regards to your missing parts. we will do everything we can to rectify this issue for you :) I am extremely sorry again for any inconvenience this has caused. if you have any questions please do not hesitate to contact me Via email - louisa@pramcentre.co.uk, Many thanks, Louisa

Posted 8 years ago

“Good price- just disappointed with the delay for the product and the fact that this is not stated when you buy the product on the website”

Helpful Report

Posted 8 years ago

Hi there,Thank you for taking the time to review us , I am extremely sorry that there is a delay on your products being delivered to you.I understand that our website did not say 'in stock or ' out of stock' however we do state in our terms and conditions that we will call you regarding stock avalability, please follow this link to see our full terms and conditions - http://www.pramcentre.co.uk/shop/static_page.php?static_page_id=5 we love to hear from our customers ,especially when they are happy with our service !! We are a family run business and are continually striving to improve, customer service is of the utmost important to us. We want all our customers to receive "stand out" service from every part of our business. We are working extremely hard to improve our reviews on Google, It would be greatly appreciated if you could spare a few moments to take a look at the link provided below and spread the word about your positive shopping experience, :D If you have any questions please do not hesitate to contact me on louisa@pramcentre.co.uk Once again many thanks, Louisa

Posted 8 years ago

“We were really looking forward to getting our table protector so our little one could eat without getting food everywhere. Unfortunately it doesn't stick to the table, so the table protector became a tool to swipe other mats, drinks etc onto the floor - we are really disappointed as it cost almost $40 pounds.”

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Posted 8 years ago

“I found the item (uppababy g-luxe SEBBY colour) just on few websides and just this web had it in stock! So im very happy. But then i had problem with my delivery address. To figure it out (more to understand) what i did fill in wrong was very long email session and then the lady who was dealing with me could not change my delivery address (make the same as billing one) so I needed to cancel my order and to do it again. Its not big deal, but its first time when it took all day emailing to figure it out and just next day i decided to cancel and do iit again. So customer service could be more direct and more flexible.”

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Posted 8 years ago

Hi Ruta, Thank you for taking the time to review our service. I apologise that it had taken so long for you to get an answer on what to do about your delivery address. I hope that everything has been amended now and that you will be happy with your purchase. We strive to make all of our customers happy! If you have any further questions please do not hesitate to contact us natalie@pramcentre.co.uk or sales@pramcentre.co.uk Best Wishes, Natasha

Posted 8 years ago

“Very quick to order but got a call a day later saying not in stock so refunded money or wait for 3 weeks for delivery. Needed it this week.”

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Posted 8 years ago

Hi Natalie, Thank you for taking the time to review our service. I am sorry that we could not fulfill your order at the this moment in time. We try to make all of our customers happy. I sincerely apologise for any inconvenience caused. If you have any questions please do not hesitate to contact us at natalie@pramcentre.co.uk or sales@pramcentre.co.uk. Best Wishes, Natasha

Posted 8 years ago

“On Sunday morning I purchased a Winne the Pooh pram bag. Online there was no mention that this product was not in stock. Where as on Monday morning I received a phone call telling me that there was no bags in stock and it will be two weeks until more stock arrives. Lucky this bag is for my sister who isn't due for another three weeks however I believe that the website shold make it very clear to the customer when a product is not in stock.”

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Posted 8 years ago

Hi Chloe, Thank you for taking the time to review our service. I am sorry to hear that you are unhappy, im afraid our website does allow a preorder service as we can still order items into the store. I do apologise again for the inconvenience. If you have any questions please do not hesitate to contact us natalie@pramcentre.co.uk or sales@pramcentre.co.uk Best wishes, Natasha

Posted 8 years ago

“Product good however instuctions poor and delivery problematic”

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Posted 8 years ago

“Product I wanted was out of stock. It still shows that it is in stock on the website - I would suggest saying its out of stock of not available. However, I had a phone call the morning after I placed the order to say it was out of stock. I have still yet to receive confirmation regarding refund which I have requested twice.”

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Posted 8 years ago

Hi Kelly, Thank you for taking the time to review our services. I am so sorry that we have been unable to fulfil your order on this occasion! On our website the product you purchased shows on a pre order for May. I am unsure if this was the case when you purchased and am very sorry if you have missed this in any way. Your refund was processed on Sunday 13/3/16 and takes 3-5 working days to appear back into your account as your bank must authorise the refund. I can confirm that the funds have already left our account. Again I am so sorry for the inconvenience caused by our website being updated to late and hope that you shop with us again soon. If you would like any assistance with regards to the order process or checking stock before you order or if you have an general enquiries/concerns please do not hesitate to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 8 years ago

“great service.”

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Posted 8 years ago

Hi Kevin, Thank you so much for taking the time to review us, We love to hear back from our customers especially when they have had a positive experience with us :) Unfortunately 3 Star reviews are considered negative feedback by this review centre :( Please feel free to revise your review to 4/5* if you consider your shopping experience with us to be a positive one. All of the feedback we receive is fully appreciated and extremely important to us as we are a small family run business, I look forward to hearing from you. Thanks again, Natalie

Posted 8 years ago

Pramcentre.co.uk is rated 4.3 based on 2,479 reviews