Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

“2 days after order confirmation I had email to say item was out of stock so have to wait 2/3 weeks for new stock so not received yet”

Helpful Report

Posted 8 years ago

“Items great when eventually arrived,2 weeks late...customer service terrible...had to make 4 calls to see what was happening,not 1 call from them...”

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Posted 8 years ago

“I was very disappointed not to be able to change the delivery address.”

Helpful Report

Posted 8 years ago

Hi, A V. Thank you for taking the time to review us. My sincerest apologies that we we have let you down with this part of your order. For security reasons we are unable to alter the delivery details of an order placed by a customer, this is to protect both yourself and the Glasgow Pram Centre from Fraudulent Activity. My colleague should have explained that we could have refunded your order and you cold have placed another one with the correct delivery details, I sincerely apologise if this was not explained to you at the time. If there is anything else I can help you with please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“Delighted with the price I paid for my footmuff, not received item yet ....maybe a email to let me know when item will be dispatched etc would be good. Many thanks Claire Webb”

Helpful Report

Posted 8 years ago

Hi Claire, Thank you for taking the time to review our services! I sincerely apologise that you have not received confirmation of your order. Whenever an order is placed an automated email is generated to advise that your order is received. I have our IT looking into this as this seems to be a system error that your email was not generated. Our courier service delivers Monday-Friday and we aim to deliver within 3 working days, as your order was placed on Sunday 24th January your order was processed on Monday to be with you today at the latest. I believe that your order has now been delivered and signed for. If this has not been the case please do not hesitate to contact me on natalie@pramcentre.co.uk and I would be happy to look into this further for you. Thank you for your review again, I hope that you shop with us again soon! Many Thanks, Natalie :)

Posted 8 years ago

“Cot was delivered to wrong address as wrong number had been put on address label only knew where it was as delivery company had sent a text saying it was left at a neighbour address”

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Posted 8 years ago

Hi Angela, thank you for taking the time to review our service. I am very sorry to hear that the wrong delivery details were put on your order. If you wish to contact us to discuss the matter more you can contact us at natalie@pramcentre.co.uk or sales@pramcentre.co.uk. Best wishes, Natasha

Posted 8 years ago

“I have resorted to ordering online as I was in shop and service was appalling”

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Posted 8 years ago

HI Peter, thank you for taking the time to review our service. I am very sorry to hear that you did not receive the best service in our store. I am glad to hear that you have however still placed an order with us through our website. If you have any other questions please do not hesitate to contact us on sales@pramcentre.co.uk or natalie@pramcentre.co.uk. Best wishes, Natasha @Glasgow Pram Centre

Posted 8 years ago

“Product was out of stock, but was informed by telephone and delivery was arranged very efficiently after a week or so. Good price.”

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Posted 8 years ago

Hi Thomas, Thank you for taking the time to review us :) Please feel free to check out our facebook page (pramcentre.co.uk) if you would like to review our customer services there, as we are a family run business we are striving to improve our services all the time, any feedback is fully appreciated :D If you have any questions please do not hesitate to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie :)

Posted 8 years ago

“Really pleased with the competitive prices - however expecting twins in three weeks and the 'three day' delivery is now going to be two to three weeks because a product is out of stock - however even now this hasn't been mentioned on the website. I still want to proceed with the order because it's a good price but I think customers should be forewarned in the website about delivery/stock delays.”

Helpful Report

Posted 8 years ago

Hi, Katie. Thank you for taking the time to review us :) My sincerest apologies that we have let you down with this part of your order, under section 3 of our Terms and Conditions it does makes reference that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors regarding stock availability if the items are not available and advise when the item will return to stock, unfortunately it does appear that this has been the case in regards to your order. Our website is one which does not show the item as being "In Stock", however it will always allow a customer to order goods on a pre-order basis, if the item is in stock the items are set to dispatch immediately with delivery taking place within 3 working days. If there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“Dissapointed my goods weren't in stock and I confirmed an alternative 2 days ago but have yet to receive confirmation of expected delivery.”

Helpful Report

Posted 8 years ago

Hi, Lyndsey. Thank you for taking the time to review us :) My sincerest apologies that the item you had ordered was not in stock. Under Section 3 of our Terms and Conditions it does state that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors. We will call regarding stock availability if the item is not available and advise when the item will return to stock. I have just been on to your order and I can see that you had spoken to a colleague of mine yesterday and that it had been authorised for you to collect your order from store at this time. I hope all is well with your purchase and your little one loves their new blanket, if there is anything else I can help you with please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“Good service, however they failed to take a discontinued pram off their website. Was quick to tell me it was discontinued and offered me a similar pram.”

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Posted 8 years ago

Hi, Sophie. Thank you for taking the time to review us. My sincerest apologies that the product you had ordered is no longer available. Due to the high demand over the Christmas Period, our Winter Sale has meant that stock has been sold extremely quickly which has unfortunately meant that there had been an error on our part in not taking this item off the website before you made your order, my sincerest apologies for any inconvenience this may have caused to you. I have just been on to your order and I can see that you spoke with my colleague this morning and you have selected another Pram, she has arranged for the difference in price to be refunded back to you. If there is anything else I can do for you please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many thanks, Natalie

Posted 8 years ago

“Ordered pram on web site paid in full then got a phone call to say they have none it won't be in till end of January just as well baby not due till end of May would have been better if it said they were out of stock before they take the payment”

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Posted 8 years ago

Hi, Agnes. Thank you for taking the time to review us :) My sincerest apologies that we have let you down with this part of your order, under section 3 of our Terms and Conditions it does makes reference that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors regarding stock availability if the items are not available and advise when the item will return to stock, unfortunately it does appear that this has been the case in regards to your order. Our website is one which does not show the item as being "In Stock", however it will always allow a customer to order goods on a pre-order basis. If there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“Item was shown as in stock at time of order. We have been called since to notify us it will not be available for dispatch for another 2-3weeks after processing. Frustrating to be told it was the last in stock. Website should reflect actual inventory. Will review the buggy when we get it, though in trying it out it was perfect.”

Helpful Report

Posted 8 years ago

Hi, Maria. Thank you for taking the time to review us :) My sincerest apologies that we have let you down with this part of your order, under section 3 of our Terms and Conditions it does makes reference that we will notify you of our acceptance of your order by email and you may also receive a call or email from one of our advisors regarding stock availability if the items are not available and advise when the item will return to stock, unfortunately it does appear that this has been the case in regards to your order. Our website is one which does not show the item as being "In Stock", however it will always allow a customer to order goods on a pre-order basis. If there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many thanks, Natalie :)

Posted 8 years ago

“Although I did receive a rapid response from the company acknowledging my order I haven't heard anything since. With the bank holiday and weekend this is not unexpected. In view of this I feel it is too soon to consider a review. Thanks”

Helpful Report

Posted 8 years ago

Hi Ernest, thank you for taking the time to review us :) As the item was in stock when you placed your order we arranged dispatch immediately, however as the parcel left on Hogmanay it was unfortunate that the Courier Service was closed over this period, meaning that your goods were held in the appropriate depot until delivery was made with you on the 4th January at 10:54am. Thank you for your understanding with regards to the bank holiday, we aim to keep all customers informed in the first instance if what they have ordered is not in stock, this has been different with your order as the item was available and sent out immediately, had the Courier Service been open over the Holiday Period you would have received your item the next working day, Friday 1st January. If there is anything else I can do for you please do not hesitate to contact me directly on natalie@pramcentre.co.uk. Many Thanks, Natalie :)

Posted 8 years ago

“The delivery of this item was incredibly quick, especially given the time of year. I cannot fault that at all! Great job! The product itself is lovely! It's quite small (our chunky 6 month old fits in 'nicely'), very soft and can't be over rocked which is reassuring! However on one of the rockers, the front dowels on one side (already in) were not flush with the pre drilled holes in the rocker. I was able to whip the dowels out as with the other ones and the screws firmly attached everything is solid and sturdy enough. Although I was able to rectify this, had I paid full price I would be pretty angry and probably returned it. It's a real shame about this flaw as apart from this, the quality seems good, it's not flimsy and it looks and feels great.”

Helpful Report

Posted 8 years ago

Hi, Emma. Thank you for taking the time to review us :) My sincerest apologies for the slight flaw with your rocker. I am pleased you managed to rectify this yourself, however please note that you can contact our Service Department regarding any issues you may find and we will be more than happy to resolve this for you as quickly as we can :) I hope your little one is enjoying their new rocker! if there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many Thanks, Natalie :)

Posted 8 years ago

“The delivery of this item was incredibly quick, especially given the time of year. I cannot fault that at all! Great job! The product itself is lovely! It's quite small (our chunky 6 month old fits in 'nicely'), very soft and can't be over rocked which is reassuring! However on one of the rockers, the front dowels on one side (already in) were not flush with the pre drilled holes in the rocker. I was able to whip the dowels out as with the other ones and the screws firmly attached everything is solid and sturdy enough. Although I was able to rectify this, had I paid full price I would be pretty angry and probably returned it. It's a real shame about this flaw as apart from this, the quality seems good, it's not flimsy and it looks and feels great.”

Helpful Report

Posted 8 years ago

Hi, Emma. Thank you for taking the time to review us :) My sincerest apologies for the slight flaw with your rocker. I am pleased you managed to rectify this yourself, however please note that you can contact our Service Department regarding any issues you may find and we will be more than happy to resolve this for you as quickly as we can :) I hope your little one is enjoying their new rocker! if there is anything else I can do for you please do not hesitate to contact me on natalie@pramcentre.co.uk. Many Thanks, Natalie :)

Posted 8 years ago

“The Rocking horse was as described even though we've not tried it out yet. However, I am very disappointed with the packaging. This was supposed to be a Christmas present but when the postman came to my door my child was next to me. There was a picture of the rocking horse on the front, so, understandably, my child got very excited on seeing it. They were supposed to get excited like this on Christmas Day not three weeks early. So how can Father Christmas now deliver this on Christmas Eve?? I am very disappointed.”

Helpful Report

Posted 8 years ago

Hi Carely, Thank you for taking the time to review our service. I am so sorry that your child's Christmas surprise has been spoiled. Unfortunately the box that you received the horse in was the same box that it is delivered to us in and the reason for the photo is so that we can make sure the correct one is dispatched as we have more than 7 different kinds of rocking animal. As we do recycle our boxes had we known that your child would be present on receipt of delivery we would have been able to repackage the horse so not to give away the surprise. I am very sorry that you feel disappointed in us and hope that this does not deter you from shopping with us in the future. If you would like to discuss this further please feel free to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 8 years ago

“Buying process was relatively simple and straight forward. A bit annoying that there's no free delivery option, and therefore the delivery charges are steep. Other companies offer a free service for bigger items. There is also no ability to track your order nor any indication of delivery date until a text is received on the day of delivery. Overall I'd say the process is good but not great, there are improvements which could be made.”

Helpful Report

Posted 8 years ago

Hi Gillian, Thank you for taking the time to review us. Unfortunately our website states that all delivery is free only on orders over £49.99. The fee of £5.99 on all orders under this amount and is incurred via the use of our courier service and not actually payable to Pram Centre. We aim to send all orders out within 3 working days and are usually delivered next working day. All orders placed with us can be tracked on www.interlinkexpress.co.uk by entering your post code. Although our courier does contact via text message to advise of an hourly timeslot for delivery on the day of. All advice and concerns are fully appreciated and we will make sure to take this on board as we strive to further improve our services. Please feel free to contact me if you would like to discuss further or if you have any other concerns on natalie@pramcentre.co.uk Many Thanks, Natalie :)

Posted 8 years ago

“I got the wrong item sent to me but customer service have been helpful but have t had it swapped yet”

Helpful Report

Posted 8 years ago

Hi nicola, I'm very sorry to hear that you were sent out the wrong item. I am happy that the issue has been resolved for you. I sincerely apologise once again. If you wish to contact us you can email us on natalie@pramcentre.co.uk or sale@pramcentre.co.uk Best wishes, Natasha - Glasgow Pram Centre

Posted 8 years ago

“I received the Nicole gliding crib the next day, so can't fault the prompt delivery. However on opening the packaging I soon realised that they had sent me the wrong colour. I ordered the white crib but received the wood coloured one instead. So hopefully they will rectify this.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for taking the time to review our service. I sincerely apologise for the human error. I hope the issue has been rectified! If you wish to contact us via email you can contact us on: natalie@pramcentre.co.uk or sales@pramcentre.co.uk. Again i'm very sorry and look forward to your response. Best wishes, Natasha

Posted 8 years ago

“I ordered a car seat adapter then received an email stating "thank you for your part payment" (I paid in full) so had to call up and wait to speak to someone to sort it out and check the item.would be dispatched. Turns out it was a system error their end (annoying). Then when I checked about the item dispatch time was told it could be up to 2 weeks and was offered a refund (annoying). It would have been more helpful if they had had a warning on this item of the stock delay time and get you to call to check before paying. Not sure this is the most efficient company. Call before you order (but be prepared to wait on hold!)”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your review. My sincerest apologies for the trouble you have experienced with your order. I am pleased to know that my colleague has managed to rectify the issue regarding your payment, we have been dealing with PayPoint and PayPal with the hope that this issue has now been resolved and will not happen again. With regards to stock availability, in our T&C's it makes note that if an item is not available a member of our Sales Team will be in contact shortly after purchase, they will ask if you are happy to proceed or if you wish to reselect or have a full refund processed. I would also like to apologise for the delay you have experienced on our phone lines, we have taken on more staff and are currently in the midst of introducing new phone lines at the end of this month, this should result in our high volume of calls being answered more promptly as we will have more handsets available. If there is anything else I can help you with please do not hesitate to contact me on natalie@pramcentre.co.uk Best Wishes, Melissa

Posted 8 years ago

Good afternoon, thank you for taking the time to review our service. I sincerely apologise for the level of service you have received. It was a genuine system error. We will take everything on board that you have stated in your review. Once again i am deeply sorry. If you wish to contact us you can send an email via: natalie@pramcentre.co.uk or sales@pramcentre.co.uk Best wishes, Natasha

Posted 8 years ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Pramcentre.co.uk Reviews