Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,479 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received item or heard anything x”

Helpful Report

Posted 8 years ago

Hi Lorraine, Thank you for taking the time to review us, as our delivery service only operates mon-fri and your order was placed on a Saturday, it was therefore processed on Monday 2/11, your order is due to be with you today before 14.35pm. If I can assist further or if you have any concerns please feel free to contact me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 8 years ago

“I ordered two items from the PramCentre online, both were needed urgently as twins arrived earlier than expected. They called me the day after my order was placed to advise one item was out of stock and wouldn't be available for 2-3 weeks. I decided to cancel the item and purchase from elsewhere, confirming that I still required the other part of my order. A few days later, having received nothing I emailed the customer services to find the whole of my order had been cancelled. Whilst apologetic, the only option was to re-order and as I could get next day delivery from an alternative supplier I did that instead.”

Helpful Report

Posted 8 years ago

“Disappointed with the response I got after I received my order which is not fit for purpose and to be charged to have it returned.”

Helpful Report

Posted 8 years ago

“Unfortunately the frame is very weak as it is plastic.”

Helpful Report

Posted 8 years ago

“Not bad, it arrived on time however, I am still waiting for the delivery of the of my "Sock on" item number 25849.”

Helpful Report

Posted 8 years ago

“The delivery was timely, but my goods were damaged , and 2 days after my email I am still waiting for a reply.”

Helpful Report

Posted 8 years ago

Hi Kathy, Thank you for your review :)! I am very sorry to hear that your goods where damaged upon delivery. If you could please email me on natalie@pramcentre.co.uk at your earliest convenience I would be happy to look into this for you and resolve the issue you are having. Many Thanks, Natalie

Posted 8 years ago

“Quick delivery, but slow communication resulting in a wrong coloured item being dispatched because the website isn't good enough to allow the right product variants...”

Helpful Report

Posted 8 years ago

“Sadly I'm still waiting for my item to arrive as it was out of stock. Very disappointing to of paid out so much money to have to wait so long for it to arrive.”

Helpful Report

Posted 8 years ago

“Not enough communication about my purchase I still have no idea when it will be shipped”

Helpful Report

Posted 8 years ago

“I was a little disappointed that the car seat I ordered was not in stock but my payment was taken and I did not receive a phone call till a day later making me aware of this and I still have not received a phone call telling me the car seat I have ordered is back in stock nor on its way. However the lady who called was polite and helpful in making me aware of the situation.”

Helpful Report

Posted 8 years ago

“It would be helpful if paying by Amex wasn't an option as apparently you are unabel to accept Amex for online purchases. However when I called to find out why my payment wasn't accepted the lady was very helpful. We are also experiencing problems with delivery, we received a text which allowed us to request interlink delivery to a shop nearby only to receive another text on the day of delivery to say that they were unable to deliver to the shop. This was very annoying as we were already out for the day when we received the text saying they couldn't delivery to the shop!”

Helpful Report

Posted 8 years ago

“Just normal”

Helpful Report

Posted 8 years ago

“Speedy delivery, fabulous service! Would definitely recommend The Pram Centre x”

Helpful Report

Posted 8 years ago

“I've bought an Uppababy pram from this company last year and it was delivered promptly with excellent customer service. However, I recently purchased a 'rocking animal' for my son, only to find that it could not be constructed due to screw holes that did not line up. The green fur also came out and was all over my babies face. I sent it back and was told that they would send a replacement out ASAP. I reaffirmed that I wanted the 'dinosaur rocker' specifically. On arrival, the rocker was not the dinosaur one id asked for (for the second time) but a different design (snail). I'm now attempting to get hold of them for the third time to try and get the original purchase I was after. I've been trying to get through for the past 15 minutes with no answer. Not impressed since this was a present.”

Helpful Report

Posted 8 years ago

Pramcentre.co.uk is rated 4.3 based on 2,479 reviews