Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,481 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“called customer servives for advice which was very helpful n precise. Ordered and received the item very promptly”

Helpful Report

Posted 9 years ago

“The speed of delivery of my granddaughters rocking chair was fantastic. Definitely use this company again.”

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Posted 9 years ago

“order was delivered within two days with no fuss and quality of item was superb. my grandaughter is going to love her baby walker as do i”

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Posted 9 years ago

“Good information and delivery”

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Posted 9 years ago

“Products all great and as advertised. Service was extremely bad. Staff were awkward and disinterested. The girl "showing" us how to install the car seat appeared like she could not be bothered and was more interested in getting out of the rain and back to the shop than showing customers who had paid a lot of money how to safely install the product. She also did not show us how to remove the car seat from the base. They also gave us an item we had already collected the previous day (which costed over £800). When we queried this they didn't know what was happening and just removed the pram from the car and walked away - including the girl who was supposed to be showing us the car seat. Very bizarre as they all just left and returned to the shop. Not one of them said sorry, thank you or asked if there was anything else needing done. To summarise, we were left standing in the rain not really sure of how to operate the product we had just bought and after saving the company (and potentially the employees) a lot of money by being honest and returning the pram. Shocking customer service for such a reputable company.”

Helpful Report

Posted 9 years ago

Hi Mrs Dunne, Thank you for taking the time to review us. I am extremely sorry that you feel the service you received in store was unacceptable and I would certainly like to make sure that the staff involved are addressed. I would also like to thank you for your honesty with regards to the careless mistake made when handing over the outstanding items on your order. As we have many new members of staff all feedback is full appreciated and taken on board and will be used for future reference in our training. I would be happy to help your with and further comments or concerns you may have. Please feel free to get back to me on natalie@pramcentre.co.uk Many Thanks, Natalie

Posted 9 years ago

“Purchased the Paula Pony rocking horse and it's great. My daughter is going to love it!! Only took a few days to come, fantastic service!!”

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Posted 9 years ago

“Fabulous service arrived on time . Will definatly order from here again Car seat looks very tidy good value for money very happy with our purchase ????”

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Posted 9 years ago

“I ordered a rocking horse on 21st Nov late in the evening and it was delivered early morning on the 24th. Fantastic service. It was even nicer than I thought it would be. There's going to be a very happy wee man in our house on Christmas Day!!”

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Posted 9 years ago

“Very well priced and excellent delivery choices. Very pleased!”

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Posted 9 years ago

“Had difficulty ordering off my mobile but used the instant web chat and was guided through. In the end I had to order off my computer but when I logged in the item I wanted was in my basket and I paid. Delivery was super quick, I am yet to open the boxes! Many Thanks”

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Posted 9 years ago

“Easy to use. Liked that I could let them know i wouldnt be in and got regular updates. The crib is great and good condition”

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Posted 9 years ago

“The girls in the Glasgow have been more than helpful. The old phone system sometimes made it impossible to get through but they girls would call me and take my payments. Happy to say the new system is in and works no problem o get through. They are also very understanding of your sometimes unfortunate circumstances and go above what is needed. I would definatley recommend the pram centre in Glasgow.”

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Posted 9 years ago

“The service was excellent and the item purchased was perfect. It arrived sooner than expected.”

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Posted 9 years ago

“Absolutely stunning service !!!!!”

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Posted 9 years ago

“Fast and efficient service! Competitive prices and fast delivery! Thank you”

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Posted 9 years ago

“Good service but had no notification a of a delivery date hence it was lucky I was in to receive the parcel”

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Posted 9 years ago

“Very quick delivery no problems well packed and product exactly as described.”

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Posted 9 years ago

“Quick to order and swift to receive , plus perfect goods”

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Posted 9 years ago

“Such fantastic service and super fast delivery. Great quality for the price (and considering how long she will only be in the seat it's perfect) Highly recommend Awesome!! ????”

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Posted 9 years ago

“- website not functional. search engine does not work. - enquired about an item. was told it would fit. Received it. it did not fit. - ordered another item. got wrong item delivered twice, only to be told that the correct item had a 2-3 week wait. I lost so much time doing the research on the website, and waiting for delivery men to deliver and pick up wrong items. Had to return all of my items.”

Helpful Report

Posted 9 years ago

I am very sorry to hear that you are unhappy with the service. I sincerely apologise. If there is anything we can do please send an email to natalie@pramcentre.co.uk or sales@pramcentre.co.uk. From, Natasha - Glasgow Pram Centre

Posted 9 years ago

Pramcentre.co.uk is rated 4.3 based on 2,481 reviews