Prendas Ciclismo Reviews

Name: Prendas Ciclismo
Address: PO Box 99, Builth Wells
Rating: 4.91

4.9 Rating 2,071 Reviews

98 %

of reviewers recommend Prendas Ciclismo

4.9

Based on 2,071 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Prendas Ciclismo 5 star review on 11th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products, bad customer service”

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Posted 4 months ago

“I’m sure I will enjoy my cycling caps when they arrive but as at 3/12/2023 I haven’t received them, so I’m unable to comment on the quality etc or any of the following prompts. I ordered them 20/11/2023. I will give 2 stars as I’m not actually sure how far away they are.”

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Posted 4 months ago

Hi Nerida, Thanks for your review, and I can see you should have the caps now, delivered on the 7th Dec. Sorry for not picking up on this straight away - our customer service team are always chomping at the bit to assist on our email, phone, and Social Media channels :-) I am sure our customers are now eager to hear your updated review now. All the best, Prendas Ciclismo

Posted 4 months ago

“This was the first purchase I've made since the company transferred to Plymouth and although the products are still good, the postage seems particularly slow now. I needed the cap for a long ride I had planned, but it took an absolute age to turn up, whereas delivery used to be super speedy. I don't know if this due to a change of courier, but I'd hesitate to buy from Prendas again. I could understand it if it was free postage but it isn't and I had to make other arrangements which weren't ideal.”

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Posted 11 months ago

“The items which I ordered arrived promptly only thing is the postage free, as stated on the website, to New Zealand hasn't been completed as yet. Not sure if I will order from you again.”

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Posted 11 months ago

“Jersey and caps very good! of a mix up on the delivery but soon put right!”

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Posted 1 year ago

“Disappointing packaging, but cute design of cap and water bottle. The sizing of the cap seems on the smaller size and I doubt that one size fits all.”

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Posted 1 year ago

“Classic cycling caps are brilliant, only issue is I didn't get the ones I ordered, I got a black molten and San Pellegrino cap instead”

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Posted 1 year ago

“Kit looks nice but at a cost, unless you get a free returns label or are Uber confident on sizing you run the risk of expense when returning clothing that doesn’t fit.”

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Posted 3 years ago

“Gloves, well made but not for temperatures below 4c”

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Posted 3 years ago

“Badly labelled for customs (Switzerland), had to pay far too much Still, products are good!”

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Posted 3 years ago

Hi Jonas Thanks for taking the time to review us. I've just checked the HS codes and the country of origin and they all look correct to me. So, I can't offer an explanation on why you have been charged too much by the Suisse customs authority. Regards Andy

Posted 3 years ago

“Build quality bud less impressive as compared to website photos, the forgotten race socks are biggest turn off as it provide no compression on feet’s. Cap quality is poorly made where color overlapped.”

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Posted 3 years ago

“The size guide always comes out at least 2 sizes too small”

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Posted 3 years ago

Hi Russell. Sorry that your jersey didn't fit as you'd want it to. Our size guides are based on a fit preference of a close fit, I'd suggest next time you order, put your dimensions on your online order. We often catch incorrect sizing this way for people ordering online. Kind Regards Andy

Posted 3 years ago

“ok, items arrived as expected, some turned out to be smaller than others so the ‘one size fits all’ isn’t quite accurate. Had to throw one cap away as it simply doesn't fit and there were no ‘return’ options in the packaging”