Pretty You London (US) Reviews

Name: Pretty You London (US)
Address: Danielle House, WYTHENSHAWE
Rating: 4.47

4.5 Rating 73 Reviews

82 %

of reviewers recommend Pretty You London (US)

4.5

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

About Pretty You London (US):

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear. All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

Visit Website

Phone:

01619458001

Email:

lou@prettyyoulondon.com

Location:

Danielle House
WYTHENSHAWE
M23 9GP

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Pretty You London (US) 5 star review on 21st February 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard to tell didn’t recieve the order up till now. The only thing I can tell you is it takes a long time”

Helpful Report

Posted 4 years ago

Hi Greet, I'm so sorry you've not yet received your order. I believe it has been lost in transit so I'm going to contact DPD now to see if we can resolve this issue. In the future, please feel free to get in touch should any delay with your order occur. This certainly isn't the service we want to offer our customers. I'll be in touch with you directly on email. Many thanks Lou

Posted 4 years ago

“Colored not what appears in the photo. Received a mauve/purple color. Would cost me $24 to return to UK. Lesson learned! So sad!”

Helpful Report

Posted 5 years ago

Hi there, I believe we've been in touch about this issue and I have asked you to send us a picture with the aim to rectify any colour differences. This is something we've never heard before having sold hundreds of this best selling style. We made the decision to invest in the skills of a professional photographer to shoot the product shots we have our website. We did this to ensure there was no differentiation between the product itself and the pictures we use to sell the product. We can only think this might be down to the colour collaboration of your computer screen. We’ve actually just gone to the warehouse to match a pair in person to our screen and feel happy with this. I know you feel photographing the item you've received isn't convenient for you but we'd still like to help. We've provided you with a generous discount as a gesture of goodwill. I'm sorry that you've still felt our service has justified this negative review. Many thanks Lou

Posted 5 years ago

“I have yet to receive my order, that was scheduled to be delivered on Thursday, November 29,2018. I did not receive it, I also have not heard anything from you, Pretty You London, nor have I heard anything from your carrier DHL. WHILE I have ordered things in the past and have never had a problem, I think it was due to you being in the USA. It is very frustrating not to have a resource to contact, or anyone follow up with me, and no information provided rather than.....How did we do as in past tense. Thus that tells me you yourselves as a company are not tracking your packages to your customers who are patronizing your company. Very disappointing.”

Helpful Report

Posted 5 years ago

Hi Linda, Firstly, thank you for your order and for taking the time to leave us a review. I've looked into your order and can see that we dispatched your order the same day we received it (Tuesday 27th November). Having tracked your order this morning, I can see there was a slight delay (+1 day) as your shipment was on hold, however, your order was scheduled for delivery as agreed with you on Sunday 2nd December. I can agree this is slightly outside of our guide time of 2-3 working days but believe that this service isn't completely unreasonable as delays do happen from time to time. I'm very sorry that you feel unhappy with our service on this occasion and hope that we meet your expectations if you choose to order with us in the future. Please email us on 'email@prettyyoulondon.com' if you need further assistance. Thanks again for your order and I hope you enjoy your slippers. Lou Pretty You London

Posted 5 years ago

Pretty You London (US) is rated 4.5 based on 73 reviews