Pretty You London (US) Reviews

Name: Pretty You London (US)
Address: Danielle House, WYTHENSHAWE
Rating: 4.47

4.5 Rating 73 Reviews

82 %

of reviewers recommend Pretty You London (US)

4.5

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email

About Pretty You London (US):

Pretty You London is a women's luxury fashion brand with a focus on slippers and nightwear. All of our range is easily recognisable as PYL. The foundation of our brand is our slippers which are unique in design. Finished with diamante embellishments, using the highest quality materials, we are experts in finding a style for any lady.

Visit Website

Phone:

01619458001

Email:

lou@prettyyoulondon.com

Location:

Danielle House
WYTHENSHAWE
M23 9GP

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Pretty You London (US) 5 star review on 21st February 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Update 2/8/2020 I do have to give credit where credit is due. Pretty You did come through and get another pair of shoes delivered and they refunded a portion of my money. Although I finally received my purchase, I do recommend that your company practice a greater sense of urgency in these matters. Well, since I have not received my product that was promised on the 10th of December, I am not happy at all. Although I have been communicating with Pretty You, response to resolve the issue has been very sluggish. I was told by Pretty You that this does not happen 99% of the time with DHL. Well, I guess I am the 1%. Now, I am out $67, my wife has no Christmas gift, and no slippers. After knowing the package was lost, great customer service would have have been to get another pair to the customer in time for Christmas. Instead, fingers are being pointed. This is something you should take up with DHL and make sure I am taken care of. Instead, I am being thrown in the middle. Not happy!!!!”

Helpful Report

Posted 4 years ago

“The shoes are gorgeous and they were delivered within a few days after ordered. It would be nice to be able to include a message to the recipient when sending as a gift.”

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Posted 5 years ago

Hi Deborah, thanks for your order and your review. We take on your feedback and I'll look into this option. Thanks Lou Pretty You London

Posted 5 years ago

“Gave them as a gift and she loved them! Shipping was fast BUT the product packaging arrived damaged because the product was thrown in a plastic shipping bag that offered no protection. It was a little embarrassing having to give a gift where the product packaging was ripped and damaged.”

Helpful Report

Posted 5 years ago

Hi Ashley, I'm glad to hear your friend liked the slippers. I'm so sorry to hear the packaging was damaged on receipt. We haven't had any reports of this so far but I think there is some expectation for slight damage when something travels so far. Thank you for being so understanding in this matter and we're so glad our slippers were a good gift. Thanks Lou

Posted 5 years ago

“I was disappointed & would liked to have been able to return shoes with postage paid when there was an issue, since their office is overseas and the postage is so expensive. However I was impressed in how quick my concerns were addressed via email.”

Helpful Report

Posted 5 years ago

Hi Cynthia, thank you for taking the time to leave us your review. I'm sorry the slippers you ordered didn't fit in the way you expected. I'm glad you felt I handled your enquiry in a manner you were happy with and I'm sorry that you aren't happy with the returns process we have. We take your feedback very seriously so I'll look in to improving this in the future. Many thanks Lou

Posted 5 years ago

Pretty You London (US) is rated 4.5 based on 73 reviews