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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Stan Healy
Verified Buyer
“The transaction was quick and website is easy to use but I have payed extra for next day delivery and three days later still haven’t received an email telling me it’s been sent so I will not be able to give it to my gf in time for Christmas.”
Helpful Report
Posted 5 years ago
Gary McEwan
Verified Buyer
“Not yet arrived”
Helpful Report
Posted 5 years ago
Jordan Robinson
Verified Buyer
“Didn’t arrive within 1-2 working days. Made the item no longer usable as it was for a gift swap.”
Helpful Report
Posted 5 years ago
Michael Murphy
Verified Buyer
“Two gifts due wed/thurs 18th/19th dec !! now 1030 fri 20th and still no sign !!!”
Helpful Report
Posted 5 years ago
Daniel Radley
Verified Buyer
“Next day delivery option was taken. Four days later still not arrived.”
Helpful Report
Posted 5 years ago
Ian Chalmers
Verified Buyer
“Disappointed. Paid extra for express delivery due to time restrictions. Parcel did not arrive within agreed timescale. This was not due to delivery company. They did not receive parcel until the day delivery was due.”
Helpful Report
Posted 5 years ago
Karen Roberts
Verified Buyer
“My parcel was due to arrive yesterday 18th or today 19th December but have not received it yet”
Helpful Report
Posted 5 years ago
Chris Downie
Verified Buyer
“Delivery promised two days after order day but hasn’t arrived. Had to phone on day 3 to be told it may turn up on day 4 or 5. Not ideal when it’s a present for somebody.”
Helpful Report
Posted 5 years ago
Maria Armstrong
Verified Buyer
“I placed an order on Monday night at 6 pm I paid for it to come next day delivery it said estimated delivery Wednesday the 18th of December it yet still hasn’t been delivered! I contacted prezzy box, they said the couriers are busy! I understand it’s a busy period but when some one pays for next day delivery then they should expect it”
Helpful Report
Posted 5 years ago
Nigel Johnson
Verified Buyer
“Goods not received over a day after promised delivery.”
Helpful Report
Posted 5 years ago
Georgia Reynolds
Verified Buyer
“My order still hasn’t been dispatched so quite disappointed”
Helpful Report
Posted 5 years ago
Gabrielle Knight
Verified Buyer
“Awaiting response for recent order...”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered a couple of things. 1 was really good. 2 were very disappointing, who have returned if id had the time”
Helpful Report
Posted 5 years ago
Malcolm Fieldhouse
Verified Buyer
“You have only sent one of the two jars I ordered. I have received the one with Sheila on but not the one I need urgently for Christmas with Peter written on. Please will you acknowledge this review and try to do something about the missing jar. Sheila fieldhouse wife of Malcolm Fieldhouse.”
Helpful Report
Posted 5 years ago
Maria Jeffery
Verified Buyer
“Was given an estimated delivery date..now being told after ordering and payment that there is a delay..due to back orders..this needs to be made clear before purchase..been in site this morning..no warning of backlog of orders and external supplier issues..I hope my item arrives as described and before christmas(as promised by customer service)..this will influence my next review of this company..better comms before purchase please!”
Helpful Report
Posted 5 years ago
Nick Leisinger
Verified Buyer
“I am still waiting for it to arrive! So difficult to review”
Helpful Report
Posted 5 years ago
Millie Toal
Verified Buyer
“The order is delayed and won’t be here in time for Christmas . This means that I won’t have anything to give to my dad”
Helpful Report
Posted 5 years ago
Hi Millie, Thank you for taking the time to leave a review, you're feedback is extremely important to us. Please can you contact our customer services team by email (cs.team@prezzybox.com) so we can get this resolved as quickly as possible for you.
Posted 5 years ago
Helen Smith
Verified Buyer
“Ordered 12th for delivery by 13th/14th. Today is 17th and still no delivery or update/tracking email.”
Helpful Report
Posted 5 years ago
Hi Helen, Thank you for taking the time to leave a review, all feedback is important to us as we're always looking for things we can improve on. Please can you contact our customer service team by email (cs.team@prezzybox.com) so we can provide you with an update and get this resolved for you as soon as possible. Thanks again.
Posted 5 years ago
Anonymous
Verified Buyer
“did not keep me updated about where the product was. I was left confused as to when it would actually arrive.”
Helpful Report
Posted 5 years ago
Hi there, Thank you for taking the time to leave a review, your feedback is extremely important to us. We're sorry that your experience with us wasn't a good one. Please contact cs.team@prezzybox.com if you have any other queries regarding your order. Many thanks.
Posted 5 years ago
Elena Abela
Verified Buyer
“I ordered a hero’s tin for Christmas but had to cancel it as I couldn’t use profanties”
Helpful Report
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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