Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,296 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping experience was good. However I paid for next day delivery and four days later I’ve still not received the order. Really disappointed as these were Christmas presents for visitors that are currently here. Don’t think I would use again, as presents are normally used in a certain time frame.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are delivered on time, Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Arrived on time and looks brilliant.”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 4 years ago

“Great product”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 4 years ago

“The gift was delivered as stated and was exactly as described. Very pleased with it.”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 4 years ago

“Easy to order online and the delivery arrived on time”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 4 years ago

“The gifts were perfect exactly what i ordered. The delivery was extremely fast and arrived early and undamaged”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 4 years ago

“Love prezzybox. Living overseas and having UK family it makes gift buying so easy. Another hassle free Xmas gifts sorted. Thanks”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 4 years ago

“I'm new to prezzybox but pleasantly pleased with the service I received I will use again, thankyou.”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 4 years ago

“Great service and delivered within a couple of days.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a review! We're so happy to hear you found some great gifts and they arrived quickly for you. Thanks again, Prezzybox.

Posted 4 years ago

“Great idea for a gift for my friends. Easy to order and was delivered in 2 days. Can’t ask for better service than that. Lovely box to wrap up and leave under my friends Christmas tree with 24 months to use it in. Will definitely be ordering again.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a review! We're so happy to hear you found some great gifts and they arrived quickly for you. Thanks again, Prezzybox.

Posted 4 years ago

“Disappointing! For £14 it’s a complete rip off, the cardboard box the sweets came in was damaged and quite frankly look like a recycled piece of card, no quality to the product, the customised name was okay but nothing special, had really high expectations after seeing the image of it but when it arrived it looked nothing like the pictures, I do not recommend this at all! They are robbing you! As a result I will make my own box and put the sweets in and print my own label out! So effectively I paid 14 quid for a few sweets I could of got for about a fiver lol never again…”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent purchase with Prezzybox and your Review of the service. We're very sorry to hear that on this occasion there was a problem with your order. If you would like. Please email some images of your item to csteam@prezzybox.com and we will look into this further for you. Apologies once again for any inconvenience caused and if you have any other queries or concerns, please don't hesitate to contact us.

Posted 4 years ago

“Great prices and fab service. I found just the thing I was looking for much cheaper than anywhere else. I will continue to shop here. Would Recommend!”

Helpful Report

Posted 4 years ago